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No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Many passengers were distressed by the lack of fresh water. Viking River Cruises - Cancelation of cruises - ComplaintsBoard.com Here's our experience with the Viking cancellation policy. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. Just return on our river cruise . In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. Posted September 18, 2021. Expires March 31, 2023. This will surely increase the credibility of your complaint. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Call us at 800-454-0927 to speak to a Cruise Concierge today. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The cruise line offered her future cruise vouchers worth 125 percent of her fare. But this is one American that will never sail with this awful company ever again. Norse Atlantic Airways to Launch NY-Rome Flights. by Steve CaseLast updated September 6, 2022. As a result, river levels are falling to critical levels. The area is protected and thats where you have the low water issues. Just as with ocean sailings, theres always a risk that weather and river/sea conditions can impact that itinerary, and cruisers must accept that itineraries cannot be set in stone. Cruises - Very disappointed with Viking River Cruises - Reservation # 2672768 We were supposed to do a river cruise and ended up doing a motor coach tour due to low river levels. One of the most popular rivers, the Rhine has river levels falling fast. We will not cancel any cruises, said Shreiner. Not for the voucher amount. Viking Cruises cancels 2022 Kiev and Black Sea sailings We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. Posted May 4, 2021. Viking Venus : cruise round Med and on to Israel.This was a wonderful itinerary , a beautiful ship , excellent food and service. Viking's treatment of it's customers makes no sense.they combined two of my trips (without asking) into one "butterfly trip" which meant when I had to cancel the first, it cancelled the 2nd. After contacting viking to inform the situation, Viking booked another flight for us. You can see why people are worried. A longtime editor at Cruise Critic, Erica has also written for The Washington Post, Fodors and Lets Go travel guides, and numerous print and online cruise publications. we went to our connecting American Airlines flight with our Boarding We were treated like animals. Unlike other river cruise lines, however, were very fortunate that we also operate numerous land tours throughout the region, so we have a fantastic network of local supplier-partners that we can leverage as necessary should alternate arrangements become necessary.. Sometimes it's worth a large investment to reap the benefits of a great credit card. BBB Business Profiles are subject to change at any time. Please view our advertising policy page for more information. It closely resembles one of Viking's highest rated world cruises in the past, Chairman Torstein Hagen said in a live webinar Sunday when passengers were notified of the change. "We will not cancel any cruises," said Shreiner. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. There are no uniform river flows and water levels are unpredictable. We will never try Viking again! The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. As compensation we have been offered a derisory 200 voucher towards a future cruise. SA. From now through March 31, 2022, Viking is offering special rates starting at $599 (not including airfare) on all 2022 and 2023 departures. See details. The problem with river cruises is that they are affected by both high and low water levels. It would seem to be a reasonable and simple request. Why didn't Viking pay to dock? . They can go up, they can go down, rain can come in.. BBB Business Profiles generally cover a three-year reporting period. Why? Utter and total joke. We never sign or agree to sail with vaccines passport as requirement.No one respond our emails or our attorney except a woman name ******************************* that behaves like an iron wall to talk to anyone else. The Rhine River is the main artery for German and Swiss transportation and also French, said Schreiner. Viking Cruises cancelled all 2022 departures on its Kiev (Kyiv, Ukraine), Black Sea & Bucharest itinerary in response to Russia's conflict with Ukraine. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints The even occurred in February of 2023. Viking is probably the most unsympathetic/unprofessional company I have ever experienced. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. The current welcome offer on this card is quite lucrative. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. The trip was for 2021 but was also cancelled and moved to September 22, 2022.On September 16,2022 *********************** and shattered his knee-cap and needed surgery. In a statement issued to the Star Tribune, Viking confirmed that some of the ship's first scheduled departures were canceled this summer, and that the luxury vessel is temporarily operating. You will be cruising, you will be enjoying," he said. Vikings' policy allows no refund under the circumstances (i.e. Viking cruise voucher problem: Don't forget to read the fine print! Now I see all this advertisement that waives ar fares , deposits and other things we paid for Horrible company in terms of customer service. We are not asking for anything other than our money back. Any time theres a heat wave in Europe, especially if coupled with lighter-than-average spring snow melt or rainfall, you can end up with low water in certain parts of Europe. I even requested they review the phone call and they refused. This site is for entertainment purposes only. Here are 8 tips for writing great reviews. It is a basic human right to be able to have access to flushing toilets and handwasting facilities. At Viking, your experience means the world to us. Viking's 2022 World Cruise Sold Out so Quickly, It's Offering - Leisure Europe has many rivers where cruise lines operate. Ocean cruise ships usually have at least 25 feet or more or more of draft which would preclude them from river cruising. Guests and travel agents on impacted departures are in the process of being notified. In the case of low water, the crew can dump the ballast water and reduce the freshwater to 60 tons (two days worth), and just refill as needed. Viking changed our flight schedule at very short notice. Desired outcome: 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. (I doubt theyll get that right). This is our third time to book a trip, and in 2023, the medical requirement is still in place. - Refusal to honor its cancellation policy, Viking trip shortened due to weather, no refund. In May, Viking canceled that cruise. We have a very good rain forecast for this Thursday/Friday, and fairly heavy rains coming, so [the situation] might change.. We paid for Travel Protection We then Our Viking cruise embarkation was delayed by 2 days, shortening our trip from 12 to 10 days. For an explanation of our Advertising Policy, visit. Viking Shores and Fjords - SEPT 2021 - Cancelled? After checking cancellation conditions online which indicates $200 up to a certain date I booked a river cruise for 2024 the deposit was $2000pp. This site does not include all card companies or credit card offers available in the marketplace. At this time, we expect the ship will resume its scheduled operations on February 18, 2023. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Refund on premium air payments that we did not receive in premiumservice. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. It is February 1st today and I went online to book excursions for a trip almost 3 months from now. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. BBB is here to help. service we should have received at least a partial refund . An apology is not good enough. If you book a river cruise, you acknowledge that you might not get the exact itinerary you signed up for. Viking Mississippi cancels Oct. 15 cruise due to low river levels Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. Viking River Cruises, Inc. | Complaints | Better Business Bureau Profile Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Not every river cruise line takes the same stance. That's our policy. We rebooked for 2022 on 11/30/2020. Viking Ocean Cruises. Virgin Voyages.