25-08-2022 on Virgin Medias complaints process is relatively simple, and non-convoluted, going as follows: Virgin Media aims to resolve all complaints within 10 days of them being lodged. on How to Contact Virgin Media. 09:38. You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. on Talk to other friendly customers and members of the Virgin Media team. Whether you want to buy a new broadband and TV bundle or make a complaint about your download speed, we have all the information to hand. Customer service 0345 454 1111. When contacting Virgin Media, they will never ask you for your password for any of the services they provide. 08-02-2022 07-02-2022 on Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. We will continue to provide support for already existing email accounts, which will remain open. on on Thank you for letting us know and I am so sorry you are facing these issues with your connection. If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number. There are 8 references cited in this article, which can be found at the bottom of the page. Once you submit your complaint you will receive a text message within 48 hours with a case ID. They are free if you are on the Gig1 . If you need to contact Virgin Media for any reason, there are a couple of methods you can use to reach the provider such as:. 13:32. Let us know if there is anything else we can support you with. Textphone for broadband, TV and phone for new customers 0753 305 1809. Fastest way to talk to a real Virgin Media rep. Find the organization's website and search for an "About Us" or "Contact" tab. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. I hung up .However,shortly after my internet crashed(nothing new there), So I cant even contact Virgin to confirm it was a scam.I googled number so 99.9% it was a scam but I would like some kind of confirmation AND a reason why my internet CRASHED AGAIN, on a secondary account defaults to the information for the primary account unless that has been changed in the secondary . Sign up today. Virgin Media Television; For business; Webmail; Sign-in; . Sales service for mobile 0800 064 3820. This article has been viewed 98,155 times. 28-01-2022 The message chat was also down on Monday, on I'll send you a PM now to assist further. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. 17:34. This website uses cookies to give you the best experience. I'm afraisd there isn't a contact email address. Does it give an error message or is it that the page just does not move on to the next step? It is0345 600 0789 for mobile customers. New around here? The service is available from 8am to 10pm seven days a week. About. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. 08-02-2022 Complaint Contact Form. Check when your contractual minimum period is over. The broadband, TV, mobile, phone, and security services of Virgin Media are all well discussed in the community forums. the email account is set up within my main virgin media account. For further guidance on cancelling your contracts, take a read through our service cancellation guide. Cable.co.uk is operated and owned by Existent Ltd 2005-2023. Virgin Media on social media. on Report any dodgy requests, emails, or calls to Virgin Media. The Virgin Media community has over half a million members. Call for free to get your TV & Broadband sorted today. The services and products mentioned on this website may only represent a small selection of the options available to you. Learn more, Have I helped? We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. --I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. As well as calling up, it is also possible to get in touch with Virgin Media via Live Chat on its website. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. 25-08-2022 Sorry, the thinking face was not meant to be sarcastic, apologies if you thought I was. on I use strategic partnerships to help support CSR, Marketing and HR specialists to meet their ESG goals and KPIs. 2. Thanks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click Mark as Helpful Answer or use Kudos to say thanks, on Welcome to the community! Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. The best phone number for Virgin Media is their 0845 4541111 customer service phone number, and you can get the details and use our free call-back service by finding the link . Follow the below steps to save Virgin Media Emails: -. Check out our guide - How to pay my Virgin Media bill, on I have been unable to access my Virgin Media web email for about 3 hours. on 11:18 If the form does not allow you to complete the process, then yes, a letter is the only way. I received a call from 020 3976 8303 claiming to be Virgin and stating I was subject to scammers. The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. D01 C9W8 Our email service is a free service we offer to customers with an active broadband service with us. Ask the community. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? Include your email address to get a message when this question is answered. This complaint form is for Virgin Media Ireland Customers only. on 11:36, I have to give my credit card details which I am nervous about, on To find out more about the Community check out our Getting Started guide, on Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. When you need to get hold of your broadband provider, you need to know the fastest way to do so. The short answer is maybe. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. 30-04-2022 Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. And, I always pay extra for the "signed for" postal option. The provider is also active on Facebook, where you can post a message seeking help or advice. 15:20. Virgin Media Business Mobile customers. I've harnessed my storytelling ability to pivot for a variety of digital and print brands including: Crate . By phone; Live chat; The option you choose to contact Virgin Media will depend on your personal preference, some people like to call the Virgin Media contact number, whilst others might prefer to jump on a live chat to solve their query. How to add another email account into Virgin Media Mail. Customer service for home 0800 064 3836. No nothing has been reported on that 0800 number.The people just called again.Do you have a contact number for Virgin by any chance? Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during Monday to Friday: 8 am - 8 pm, Saturday: 8 am - 6 pm. Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. 18:04. many thanks for all the help. is there a solution to enable us to reset the password. These lines are also open seven days per week, from 8am to 10pm. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. Thank you for posting. It's free and takes less than a minute to check and compare. Virgin Media employs several customer contact forms covering the more basic subjects. so I guess we need some help to reset it as you suggest. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Blueyonder.co.uk supports IMAP / SMTP. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Or 0345 454 1111 from any other phone. You can use the Live Chat service for sales, upgrades and complaints. If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should utilize non-call-related contact methods. Hi folks. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. 1800 941 114. businesssupport@virginmedia.ie. We also detail this in the Acceptable Use Policy (section 6.5 under Email use), which reads "It is your responsibility to back up the contents of your Virgin Media email account. Public Sector Queries. online chat not working, Re: How do customers contact Virgin Media? Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility. While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. You should still be able to add a third party email address to the VM webmail page via the method you are using. Virgin has a selection of active social media accounts where customers can get in touch. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. - edited Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. 13-07-2022 If you're not using your own device, read our help on private browsing before you sign in. Young Guns 2020 Winner, Sound Design The One Club. However, when clicking on such links, it generally redirects you to the contact or support pages. 08-02-2022 11:25. How do customers contact Virgin Media? 75 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. Virgin Media does not have a contact email, so employ a different method contact them. Sales for broadband, TV and phone. Opening hours are: These phone numbers work for people in the UK only. 22:50. These changes affect all Virgin Media email addresses ending in the . 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