https://www.chantwest.com.au/financial-services-guide 17h02. About BT Super for Life by third parties. How much youre charged depends on how long is left on your contract. Buying from BT | BT is the wealth management brand of the Westpac Group . What are the BT Super for Life investment options? How to make a complaint about BT Business, Set up Company and Group Contacts for Cloud Voice. BT Super - For Life: BTA0287AU: BT Super for Life - Retirement Account: BTA0280AU: Income Protection as Superannuation: 39827542991004: Panorama Super: 39827542991002: SuperWrap Pension Plan: TCS0105AU: SuperWrap Personal Super Plan: TCS0106AU: Term Life as Superannuation: 39827542991003: Westpac Group Plan - Defined Benefit: 39827542991001 Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. I have an existing Super Account and wish to transfer the total amount approx $30000 into my Commonwealth debit card. Disclaimer - Hive Empire Pty Ltd (trading as finder.com.au, ABN: 18 118 785 121) provides factual information, general advice and services on a range of financial products as a Corporate Authorised Representative (432664) of Centra Wealth Pty Ltd AFSL 422704. BT Portfolio Services Ltd ABN 73 095 055 208 (BTPS) administers Panorama Super. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. Adelaide SA 5001, 132 135- Investors Email: Acceptance by insurance companies is based on things like occupation, health and lifestyle. (charged by the issuer). The property helpdesk is managed by a third party and are unable to discuss customer enquiries. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. Invalid passcode. I have tried the BT help system but it is totally useless and goes in a loop and never gives you an answer? Re: Is there a way to contact BT via email? Keep me signed in Help > Create new Email address > Finder Wallet operates the Finder Apps digital asset trading and wallet services. Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. Your new provider might be able to cancel your package for you when you switch, but its best to contact BT beforehand anyway. The simplest way to resolve a complaint may be discussing it with us by phone. However, answering your question, a will is not always absolute in nature. BT Securities Limited ABN 84 000 720 114, AFSL No. Hello Post:GPO Box 3, Melbourne VIC 3001 18-04-2020 Please refer to our FSG - Financial Products. At least one of the following: Australian driver's licence, Medicare card or passport. Please dont send attachments by email as it is not secure. Making a withdrawal Message for former BT Business Super and BT Lifetime Super Employer Plan members: With the transfer to BT Super now complete, the way you access your super account online has changed. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). on If you have attachments send your complaint by post or use the online form. on Target Market Determinations for the products are available. How has your fund performed? Fax: 02 9274 5764, Email: Let us help you out with your query. Once your problem has been reported, you can track its progress using the link below. When the power light has turned blue, you can try connecting again. Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Tracking your BT Business order online Getting Started with Email Lite (powered by Office 365) Live chat: Monday-Friday 08:00-17:00 Call us: 0800 800 152 Monday-Friday 08:00-18:00 i Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. Ideas and tips to help you to prepare for your best financial future. If youre not happy with your BT broadband connection and want to cancel, you might be charged early cancellation fees if you leave before the end of your contract. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. Please don't send attachments by email as it is not secure. We would like to reassure you that no changes to the terms, conditions, and features of your existing policy occurred as a result of the sale. If you're a Westpac, St.George, BankSA or Bank of Melbourne customer, you'll be able to see your super next to your everyday bank accounts in your online banking. BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Hostplus has overtaken AustralianSuper as the top performer over 10 years. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. You can access your super online - and importantly, take action - any time, from anywhere. You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BT building faults, or ask about the purchase of a BT property, please contact our Property helpdesk. Learn more about accessing your super, eligibility and conditions that apply. I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. 12h28. BT Financial Group does not receive any commissions from Westpac as a . Lending criteria apply to approval of credit products. BT Super Invest is part of Panorama Super. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. If your speed is slower than it should be, you can use this troubleshooter to report the problem or you can text HELP followed by your landline number to 61998. BT - Part of Westpac Banking Corporation. We also provide general advice on credit products under our own Credit Licence ACL 385509. Please try after 20 minutes. I need to contact BT about a guaranteed speed issue but I can only find an option of a phone number or an online live chatI have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to followIs there a customer service email address?? performance. We also don't recommend specific products, services or providers. You'll find more addresses in our Customer complaints code. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. Find out more about your options, like salary sacrifice and how to add to your super after-tax. Post:GPO Box 5218, Sydney NSW 2001 If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Past performance is not a reliable indicator of future If you have any questions please contact the support team on 132 135 or via our secure online form . ","anchorName":"#what-insurance-cover-is-available-with-bt-super"},{"label":"How do I join BT Super for Life? You've disabled JavaScript on the browser. Self-directed investors who want greater control over their investment choice. Where the performance, fees and insurance data for the MySuper fund vary according to the member's age, results for She covers all areas of personal finance, and her areas of expertise are superannuation, banking and saving. These two options are detailed below. To claim an early release of super, youll need to satisfy certain conditions. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. on Disclaimer: The information on this page was last updated on 04/01/2023, 15:47:31. Moving home with BT You'll also need to supply: When you join, you'll receive a welcome letter and welcome pack with all your account details and any other information or forms you'll need, and you'll be asked to nominate your beneficiaries. The most complained about issue when it comes to broadband is slow speeds and dropping connection. Those who can maintain balance of $2,000 in transaction account. Thank you for the response its not great for a communication company that you cannot contact them! Call:1300 363 992 to 1.16% p.a. The chief executive, or his delegate, take all decisions. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. You should give at least one months notice to make sure theyre all ready for when you move in. Frequently asked questions about BT Super Thanks for your question. Opening an account is fast, simple and straightforward. Alternatively, you can use the troubleshooter by signing into your My BT to run your own tests and report the problem. The cost of insurance will be based on your age, occupation, gender, smoking status, pastimes and pursuits as well as the type and amount of cover requested. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Call:1800 931 678 Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. More information. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. Any taxation position described is a general statement and should only be used as a guide. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. Assuming this is 15 per month, that would take off 60 (154), leaving 56.67. 17h39, https://bt.custhelp.com/app/contact_email/c/1885. complaints@australiansuper.com. By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). Your complaint will be reviewed in line with our FAIRGO principles. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. Office of the Australian Information Commissioner The average super balance is $154,350. For further details, please refer to the relevant disclosure document(s) for the ETF, managed fund or managed portfolio option. How can I make a complaint. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. 511363 for the provision of general insurance products. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 is the trustee and the issuer of BT Super, BT Super for Life and BT Super Invest (together, referred to as the Super Products), which are part of Retirement Wrap ABN 39 827 542 991. Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria. If you need help remembering your username or password you can use the links below. Please note, we are a comparison website and provide general advice only. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. This helps us to provide our website to you for free as a customer. +612 9155 4029, Advisers BT ID or Email address. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. BT Super for Life offers two different insurance options: standard cover or customised cover. address:Locked Bag 6 Carlton South VIC 3053. Are these phones part of a digital voice order? What insurance cover is available with BT Super? It is recommended that you talk this with legal experts who can help you get a clearer understanding on the right path to take. To the extent that any Information provided is advice, it is General Advice (s766B Corporations Act). The BT Super for Life is the default investment option, under which your investments are allocated for you based on your age. The following form allows you to search all of BT. Sorry if that causes you any trouble. I do not want to call and clog up the lines for people trying to get urgent assistance. The issuers of the products named on this website can be found in the relevant disclosure document. Alison Banney is the money editorial manager at Finder. If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Which super fund beat AustralianSuper as the best performer last year? However despite BT saying the order is complete they are still to deliver the phones. therefore, growth remains main focus of the investment allocation. If either of these are lower than your minimum, follow the steps below to report and fix the problem. Mon-Fri, 8.30am - 5:00pm (Sydney time), BT Managed Accounts Download theInvestment Options Booklet(PDF) for a full list. Sydney NSW 2001, Investors To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). Calling From Overseas:+612 9155 4070, BT Super for Life We have a range of ways to get in touch for new and existing customers. If you have any questions about BT Super for Life or would like a copy of any material that is incorporated into this PDS by reference - marked with an - you can call BT Customer Relations on 1300 653 553. AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. If not do you know the model of the phone and I'll be happy to check for you. Past performance is not an indication of future performance. *Note: BT Super for Life standard insurance has a pre-existing exclusion for a specific period. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond, Investor Relations - for institutional investors and telcoms analysts, Responsible Disclosures - to report an in-scope security vulnerability. Sign in. BT ID or Email address. For further information about our complaints process, download our Complaints Policy. Go to our email log in page > to log in to your BT Mail inbox. E1 8EE, Registered in England and Wales No. If you know your Customer ID / Number please enter it here to find the relevant contact details, 132 135- Members Leaving Australia and Financial Hardship. If you've decided to select this super fund, you can apply online in less than 15 minutes. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. The exact amount deducted will be confirmed in your annual statement. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. Please go to I'm a BT Business customer. Keep me signed in. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? You have had too many unsuccessful attempts to login. Your beneficiary, or beneficiaries, will receive your super and any insured death benefit if something happens to you. If this hasnt worked, it could be a problem with your device. If youre experiencing slow broadband or youre just curious about your internet speeds, you can check your BT broadband speeds through your online account or the app. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. We hope that the information and general advice we can provide will help you make a more informed decision. Please enable it prior to continuing. on 21-04-2020 Forgotten your login details? Any products or services displayed on this webpage may only represent a portion of the options available to you. Alternatively, you can use the link below to find out all about BTs current deals and packages. Keep it turned off for a few minutes and switch it back on. Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. GPO Box 1901 Melbourne VIC 3001 Its easy to open an account online. As always, weve got you covered. +61 132135 btsocialmediateam@btfinancialgroup.com Financial Service BT Funds Management Limited ABN 63 002 916 458, AFSL No. Applicants must be between 15-64 years old for death insurance and 15-59 for TPD insurance. The fees and costs provided are current as at19 February 2019 and may vary from time to time. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. It may be worth upgrading to BT Halo. Password Show. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. Calling from overseas: As always, weve got you covered. Fax: 02 9274 5763, Claims You have been temporarily locked out. General and personal advice are available. 21-04-2020 So there may be a delay between a super contribution amount showing on your payslip and that money appearing in your super account. Go to manage preferences and turn app notifications on. Keep me signed in Help > Create new Email address > Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 21-04-2020 The issuers of the products named on this website can be found in the relevant disclosure document. so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? 17h33 Sorry, we dont support new setups via the app anymore. There are several different ways you can contact BT regarding a query, problem, or complaint. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Click here for more information. BTFM, BTPS, WFSL and BTSL are subsidiaries of Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac). 19h39. Note: BT Super Invest is currently only available for existing Westpac customers. Youll also be charged if your service needs to be reconnected or unrestricted.