Key performance indicators need to demonstrate both the quality of . The content in these posts is provided "as is; no representations are made that the content is error free. This would not be my scheduled classes or the things that were on my calendar, but instead were the extras. My plan is to write down one fun thing each day in a small notebook so I have a list of awesome things from the year! Stories keeping journal authors in touch with industry developments, support and training, Industry developments, policies and initiatives of interest to our journal editors and editorial board members, Information for reviewers about relevant Elsevier and industry developments, support and training, Showcasing research from Elsevier journals that impact people's lives, Thought leadership for health professionals invested in the future of healthcare, Using key performance indicators to measure library performance, Demystifying the Metaverse: What Academic Librarians Need to Know, The 5-step plan that is helping Indonesia elevate the role of its academic libraries, Fostering a culture of evidence: How librarians can drive change, Motivated, skilled and technically expert staff, Better informed / evidence-based practice, Percentage of library users who are confident in searching for and retrieving information resources, Percent increase of library users who are confident in searching for and retrieving information resources, Percentage of library users who are confident in navigating electronic library resources, Percent increase of library users confident in navigating electronic library resources, Decrease in number of inquiries compared against increase in use of electronic resources, Percentage of community (potential library users) attending reading groups, Percent increase of community (potential library users) attending reading groups, Percent increase in loans of dual-language resources, Increase in requests for dual-language resources, Number of new library memberships resulting from outreach activities, Percent increase of articles and research papers submitted to institutional repository, Number of citations of items contained within institutional repository, Percent increase in number of citations of items contained within institutional repository. Weak Goal Example: I'm going to secure a promotion. Key performance indicators need to demonstrate both the quality of the service and the benefits of using a service. Increase the rate for job acceptance by 15%. The Bureau of Labor Statistics anticipated an eight percent increase in demand for teaching assistants from 2016 to 2026, which is near average compared to all other occupations. This idea was borrowed from this blog post by Shannon McClintock Miller. Sales leaders and their teams need to track the key performance indicators that help them close more orders. Use specific wording. Intended Results:These tutorials will raise student awareness of the need to evaluate information for its reliability and accuracy, thereby aligning the Librarys information literacy program with best practices in developing students critical thinking skills. A page to describe library planning initiatives. The Certification Information by State page which is part of this Resource Center, provides links to information regarding statutes mandated by each state. This is a great goal for a company to have. OBJECTIVE 5:To help with professional and support staff development, continue staff development programs. For . Secondly, they are used to determine year-end bonuses and merit increases. Thanks in advance for your time. Learn how your comment data is processed. This allowed for students to remain in their cohorts. What to call support staff is as perplexing a problem as pinning down a job description. 3. I currently serve as secretary of my state association, Michigan Association of School Librarians (MASL). In November 2019, we moved into our current school building. Goal 1: Design Library Services that keep Manhattanville at the forefront of individualized liberal arts and professional education. Lead-to-Opportunity %. 14. The ALA Scholarship Program provides opportunities specifically for library support staff as well as master degree programs. They clearly indicate what action needs to be taken to remedy the situation if negative or adverse performance is indicated. Manager (Commons & Media Resources) Becky S Y . However, I have found that this has led to some reflection and thoughts about what my plans and goals are for the coming year. Instead, I have focused on reading for pleasure every day. Your email address will not be published. Comments: Specialized responsibilities and skills _____ Performance area: Effectively plans the campus library program to meet identified needs. Staff lacking the MLS may be found in the uppermost levels of library management, and MLS holders may be found in positions that normally do not require the degree. Intended Results:The committee will calculate the savings from using OER resources versus buying textbooks and use this information for promoting the project. However, this year I want to be more intentional about the data I am collecting. Library Juice Academyprovides online professional development opportunities for library workers. If the library achieves its aims or goals, there is a high likelihood that the librarys users and the communities it serves will consider it valuable (financially or otherwise). 2. Job Knowledge Goals. Having the proper training and continued education as an administrate assistant is imperative. Fig 2.2. It is difficult to list a set of definitive KPIs because they are relative to the desired outcomes and the strategic drive of an individual library or organization. Method to the Madness. Academic Library Support Staff Competencies: What Should Support Staff Know and be Able to Do? 1.1. p. 17 Peer Review Guide Form . Defining measurable outreach outcomes. But to truly demonstrate this societal impact, public libraries need to be explicit about having social well-being or social inclusion outcomes. Intended Results: Results of the survey provide valuable feedback on the quality of services and resources provided by the Library to the ASU community. The primary constraint on the development and expansion of these goal p. 10 Goal Tracker . Examples of critical success factors for a library to deliver excellent service might include: The success of these areas can be measured through performance indicators, which should show, at a glance, what is being achieved. SMART goals template. Step 2: Include the following talking points in your agenda: Alignment on big goals. Assessment Measure:By 31 May 2018, the staff of the WTC will have worked with students from a minimum of five different classes. LIBRARY ASSISTANT . Objective 3.2: Configure Library the physical and digital library to promote collaboration.. Data about usage quantity can show, to some extent, how much a library's services and resources have been drawn upon, but usage is not synonymous with value or benefits to users, even though that is a common perception. A assistant librarian resume included this snippet: "library technicians and assistants provide customer service to library patrons and work with librarians, teachers, or researchers." This skill could be useful in this scenario: "delivered high-level of customer service by utilizing interpersonal communication abilities to meet sales goals. Most libraries don't require their librarian assistants to have any formal training or college education. Includes resources federal and state resources. Administrative Assistant Task: Calendar management . ", Library paraprofessional job classifications and descriptions, "In the Beginning, There was Support Staff . This seems like an obvious one for a librarian. Library support staff, or library paraprofessionals, are involved in all library operations at all levels. Intended Results:ASU students will become more familiar with using primary sources which will improve their overall information literacy knowledge and research skills. Librarians have always been professional and meticulous when collecting statistics, data and metrics, and this should continue to be the case, as it ensures rich data and information about our services, quality and performance. Assessment Measure:Each month, the Taskforce will post at least one of the following: original content or share other reputable content on the topic of misinformation. (See Objective 2.) Previously, she worked as an Instructional and Research . This seems like an obvious one for a librarian. OBJECTIVE 6:Plan, schedule, and organize the Librarys 50th Anniversary celebration. They are called library assistants, paraprofessionals, non-MLS staff, paralibrarians, and more. Click on the title for specifics concerning time and fees. My plan is to set a target date for each section so that I can stay on track. To secure a Library Assistant role in order to use my knowledge of library operations and technology to serve patrons. Assessment Measure:Meet or exceed the average spending per FTE student of identified peer, stretch peer institutions, and national averages. Lauren Hays, PhD, is an Assistant Professor of Instructional Technology at the University of Central Missouri. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. of College & Research Libraries (ACRL), Core: Leadership, Infrastructure, Futures, United for Libraries (Trustees, Friends, Foundations), Young Adult Library Services Assn. When writing SMART goals, keep in mind that they are "specific" in that there's a hard and fast destination the employee is trying to reach. This idea was borrowed from. Each year I create a library report and keep trying things like the number of classes I teach, books that are checked out, times our databases were accessed, etc. In this article, I would like to discuss the key performance indicators (KPIs) that libraries use in measuring performance. I started my library volunteering experiences when I was 12 and signed up for the "library assistant" class at my middle school. Giving feedback in the wrong way clearly has bad consequences. Toledo Lucas County Public Library . Again, this is not a measure of performance, although it does go some way to checking and assuring the quality of the service and this too is important in the pursuit of excellence and continual improvement. Assessment Measure:The Director and other appropriate staff members will work with their counterparts from the Texas Tech University System to explore and plan for cooperative agreements within the System. Problems and frustrations may arise, but don't give up. (YALSA), Information Technology & Telecommunication Services, Office for Diversity, Literacy, and Outreach Services (ODLOS), Office for Human Resource Development and Recruitment (HRDR), Ethnic & Multicultural Information Exchange RT (EMIERT), Graphic Novels & Comics Round Table (GNCRT), Social Responsibilities Round Table (SRRT), 225 N Michigan Ave, Suite 1300 Chicago, IL 60601 | 1.800.545.2433, Links to Job Classifications, Wage Information, and Employment Statistics, "Library Support Staff in an Age of Change. Strong Interpersonal Skills. (YALSA), Information Technology & Telecommunication Services, Office for Diversity, Literacy, and Outreach Services (ODLOS), Office for Human Resource Development and Recruitment (HRDR), Ethnic & Multicultural Information Exchange RT (EMIERT), Graphic Novels & Comics Round Table (GNCRT), Social Responsibilities Round Table (SRRT), 225 N Michigan Ave, Suite 1300 Chicago, IL 60601 | 1.800.545.2433, Library Support Staff Education and Training, Interested in becoming a library worker? (MG 1, Ob 3 & Ob 6). Lead Conversion %. Be supportive of your colleaguesyou need them as much as they need you. Performance objectives are important for three reasons. Another trap that librarians often fall into is badging satisfaction measures as KPIs. Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Required fields are marked *. Examples: Reduce utilities by contacting utility providers and asking for a free audit of the building, and seek suggestions, lower costs, or free upgrades. We are looking for a detail-oriented library clerk with great people skills, a good memory, and a knack for research. Library Assistant: Alex Y K WONG: 2358-6775: LBALEX@ust.hk: Commons & Media Resources . Prioritized correcting and revising prediction patterns in ALEPH to ensure the accuracy of the Library's serial holdings; Trained student assistants in the new procedures created regarding print periodicals; Created a streamlined workflow for print subscription cancellations, discarded journals, and journals changed to online only formats. OBJECTIVE 2: To support all new proposed programs and/or enhancement of existing programs for accreditation the Librarys Collection Development will evaluate collections of all materials in any format pertaining to the programs. Description. p. 18 Sample SMART Goals . Library paraprofessional job classifications and descriptions vary greatly.