how do i contact stubhub for refund?

Purchased 2 NFL tickets on StubHub. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Fatsuma Stagehand https://money.com/stubhub-refunds-covid-19-cancellation/. She came back and said I'm refunding your money butand then starts fighting with me again. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Remember, your order is covered by our FanProtect Guarantee." and take advantage of this neat service whenever you need it. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Lots 81-82 Street C If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. We are changing the way you register and sign-in to the StubHub Community. Registered users: Log in to your StubHub account. They showed my same seats that they cancelled sold and the payout. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. International orders are handled a bit differently than those within the US, @Lighty7. Find help with your questions from other fans through our own peer-to-peer community! Still learning the basics of personal finance? Simply go to your StubHub Wallet and click the Request cash refund button on the appropriate credit. These are often free tickets the seller can relist. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. The credits are valid through the end of 2022. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Concert canceled? Ticketholders have issues getting refunds - KSDK Horrible customer service. How Do I Contact StubHub For Refund? | Insurance Guide Your sale is valid and you will be paid on your sale 5-8 business days after the event. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. What happens when an event is canceled? : StubHub Click here to explore your options! Refund for Foo Fighters tickets? - StubHub Community The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . 1:00. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). New Yorkers, however, are in luck. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. How can I email stubhub to refund tickets for a cencelled event. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. Ohio Attorney. It's a code that starts with SH followed by some numbers. Postponed events may not be eligible for refunds. You have lost a customer for life! Thanks SO much! Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e I saved to buy expensive tickets as a gift for my wife and now we cant go. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. StubHub issuing refunds for events canceled due to COVID - The Enquirer For example, even though they promise the return of money for canceled events, it can happen that youll only be. See if youre using the right email and password. If your payment is pending, well cancel the payment. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. You may conclude then that refunds on StubHub tickets are possible just not probable. Guaynabo, PR 00968. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. to check out everything we offer. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Marrali just wants her money back, and she's not the only one. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. Click that link and you're good to go. Perhaps Its Time to Switch to Something Other Than StubHub. We have a great help article here which provides the steps to list these Mobile Transfer tickets. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. Request and Get a StubHub Refund Right Now. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Find contact information here. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. We just sent you a welcome email. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. They're upset StubHub is refusing to . How to reach a live person: Speak "customer service" at first prompt. Sorry we couldn't be helpful. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. "If you have tickets to a show that is postponed, you will be able to select your refund . I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. After the switch, you will enter the email address you use to access the community in order to reset your password. Yes If its past 10 AM on the day of your event and you dont have the tickets, please contact us. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Hawaii Had a concert canceled because of COVID-19? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. How do I contact StubHub for refund? By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Colorado: 8,688 customers due $3,120,442 in refunds. All you need to do is follow these short steps below: Voil! StubHub is also required to process any refund requests it receives going forward for the events at issue. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC "The return of live events, the input of customers, partners, and regulators, and the . StubHub sellers set the price of their tickets. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. Let us teach you the major money lessons you NEED to know. Buy sports, concert and theater tickets on StubHub! AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. Danielle is the author of this solution article. On March 7th, StubHub emailed Marrali a copt of its refund policy. All rights reserved. Contact us United States and Canada. How do I contact StubHub for a refund? Find the sale. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can How to Get a Refund from StubHub - Christian Small Maryland: Explain your scenario, and provide any applicable evidence. 2023 www.cincinnati.com. How do we request the refund? Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. I was only given the option of the credit and the event was in CA. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. What Happens If I DonT Pay National Insurance Contributions? Check out the table below to see the best alternatives to StubHub. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Listings for companies similar to StubHub: Customer service is awful. A Personal Loan can help you mitigate losses and get back on track. Click on any of the links and there is a private message link on the moderators page They can assist you. Open a new browser and try logging in again. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Very dissatisfied customer. Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. Have an idea for StubHub? where can I go to use activate the voucher so I dont lose that as well. Otherwise you will receive a voucher for 120% of your purchase price. DoNotPay records the details of your purchase to boost your chances of winning the refund. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Solved: Refund in Progress - StubHub Community Buy sports, concert and theatre tickets on StubHub! These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Indiana: "approximately 6,800 consumers" affected. They may sell them for more or less than face value. StubHub.com | Better Business Bureau Profile For obvious reasons, this isnt usually a satisfying compensation. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 I been buying and selling for 12 years with them. You can also try refreshing your Listings page. With only these four steps, your refund request is faxed. Interactive chat 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. North Carolina Have a StubHub question? The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. No matter how you get them, well email you when theyre ready. Depending on where you live and how you got the tickets, you may be due a cash refund. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Hurry up and access DoNotPay from any web browser to check out everything we offer. They are printed with duplicate. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Poor customer service is the biggest pet peeve to DoNotPay. It is taking Stubhub about 120 days to process refunds. Help us improve this article with your feedback. There you will see your canceled event credit along with a link to request a refund instead. StubHub changed its refund policy about a month ago. Congratulations on your sale. It is now November - this is ridiculous. StubHubs FanProtect Guarantee Print We go out of our way to find replacement tickets if there is an issue with your order. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. Copyright 2020 Scripps Media, Inc. All rights reserved. Ticket buyers and sellers say StubHub owes them after widespread event Personal Loans can provide financial relief during an emergency. On March 7th, StubHub emailed Marrali a copt of its refund policy. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Refunding tickets to a cancelled event - stubhub.community Your online site is a disaster, It does not work to apply a credit. StubHub changes its refund policy during COVID-19 pandemic - WKBW Enter your gift card number in the Add a Fancode & gift code section. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! StubHub has made an exception in one case: If "the buyer's billing address or event is in one of 14 states with consumer laws around refund," the customer still can get a refund. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. I've been a customer for a long time and am not happy. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. This material may not be published, broadcast, rewritten, or redistributed. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Customer Service training is needed. StubHub is a marketplace where fans buy from and sell tickets to one another. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec Viagogo, a tickets marketplace, bought StubHub in February 2020. 1.866.788.2482. Can you get a refund on StubHub tickets? - ETHTrust Click here to update this department. Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . please contact StubHub US Customer Service at 1.866. The worst company ever you lost me and a ton of my friends and family. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. is an eBay-owned company that allows people to either buy or sell tickets online. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. . No. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Email: This information has not been added. Dorado, PR 00646, Metro Office Park You already know that. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Your California Privacy Rights / Privacy Policy. Customer service all the way to your seat, 2000-2022 StubHub. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. How do I contact StubHub customer service? - KnowledgeBurrow.com International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Combined with viagogo, we now span 90+ countries around the world. Support : StubHub Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Is SeatGeek legit? this link is to an external site that may or may not meet accessibility guidelines.