how to cancel regus membership

For most Australian readers, wed hazard a guess that DragonPass will not be very useful for you right now. And that`s why I decided to write this post because. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Regus customer services ranks as one of the worst I have ever experienced in my professional or personal lives. Receptionist only can communicate by email, even for the most important things for your business. Michelle Spire The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Can I change my membership after Ive signed up? https://www.justice.gov/opa/pr/justice-department-takes-action-against-covid-19-fraud. And, as I am moving to another state, it won't be possible for me to continue with the same. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Hannah in California Please go to www.regus.com/feedback and click the I want to report a problem button. Remember that I need to escalate this and if I escalate this it will not be approved.". With office and coworking membership, can I keep using the same private office for consecutive days? If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. This sub is not for advertisements! Questions and answers about starting, owning, and growing a small business only. Oh yes. 2.3.2. And that`s not the case. She`s a lawyer in California, and we`re going to call her Hannah. She figured out how to get out of her Regus lease sooner, saving her $4,459. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. Regus will convert your monthly sign up to a 6 month contract using small print in an email. For a company as big as Regus to not have a complaints procedure this is appalling. I checked my email and didn't see any confirmation emails from Regus. Lorraine Brule Won't be a good idea until they change their management. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. This company is a massive scam, Tip for consumers:This company is a scam with zero integrity. Originally, total costs 20k THB, but end up with 50k THB. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. They are requiring a TWO month retainer, which is almost $4000! Both parties to a contract, it seems, should have a fair chance to get what they have been promised or to receive adequate compensation if they do not get what they have been promised. This is held for seven days only as a fraud-prevention measure. And if you don't pay up they'll try to ruin your credit. Go to this page in your computer's web browser. They are thieves and scammers! We use cookies to improve your experience and deliver personalised content. But once you are in the system - you can't do anything. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. I have had no regrets having my office here and am committed to staying with them. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Then makes an excuse! How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. In fact, when I asked the receptionist in September or October, I was told that the lease term reverts to a month-to-month after the initial term (which by law, only requires a 1 month notice). Submit a complaint and get your issue resolved. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I have now joined acquire and Regus. I have never experienced such horrible customer service! Unacceptable billing practices. 2.3. Hi Frank, Im sorry that you feel this way. Copyright 2023 Community Evangelical Church. I would be happy to look into your specific circumstances of your case but you havent provided the details to your account. Youre able to bring one guest per visit. Office: The promotion applies to any new Equipped Office contract signed for a minimum of 12 months. They shut down my location with 2-day notice and then cancelled my agreement retroactively. Regus helps businesses find and create the right workplace for their people. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. I understand that youre disappointed, and Id like to help. Call us Buy now I would love the opportunity to help further but havent been able to identify your account. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. As you rightly pointed out we ask that our customers request their retainer refund through their online accounts, and we will ask you to go through some security steps as part of our fraud-prevention policy. Our virtual offices are available in every major town and city worldwide, so you can represent your business professionally and maximize every opportunity. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream As far as the payment is concerned, it has been made in full. Trustpilot is assessing this review in accordance with our flagging process. think about how low this company is. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Hi, is anyone aware if this is still valid and if any issues occurred? Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. We pay those as well. This should not come as a surprise to any customer. Lorraine Brule To my horror, the contract sent was being auto renewed without my consent. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. I look forward to receiving more information from you. This is not the case. We hold a pre-authorisation charge of GBP14.75 on all new registrations. What happens if the MEMBER`s rental budget is no longer available and is therefore unable to pay his rent? Its an automated process. I would like to request you to cancel my membership with you kindly. I highly recommend Regus for your professional work. Best regards,Michelle Spire. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Setting up an automated payment is straight forward and can be done through the online portal. If you don't request the refund, they keep it. They still continue to send invoices with no one responsible to be there to answer. I have offered all kinds of mitigation but in all that time no one has come back with a firm proposal. The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! Today I haven't visited a Regus office in over two years yet the bills keep coming. We may have received incorrect data. Using Solstice Conference to link video call to the equipment in a meeting room. This is to inform you that, unfortunately, I would have to cancel my membership with your club. 2.3. Regus appears unwilling to make these same accommodations. We sent them proof by email confirming that we could use the machines. We will then confirm your payment date and amount. We have checked and cannot find any payment details set up in your account. We continue to pay every cent owing, but are delivered sub-par for what we are paying for. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Just terrible management at Regus. Book on the day or in advance via the app. You have been with us for several years and already experienced renewals. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. At the end of your contract, they will automatically renew you without a signature and without consent. Neither document indicates that there is no opportunity to terminate for an entire year. If you are able to travel in the near future, wed also recommend you look at buying single-entry lounge passes initially, rather than signing up for a membership. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. If a business owner needs to use a Regus resource for which they have a contract, but that resource is not available, it could have a massive negative impact on that business` ability to operate, and thus that business owner`s ability to earn income. Please contact me directly, at lorraine.brule@regus.com so I can quickly assist. Is it through the same avenue as mentioned in this guide? Unfortunately not. It is a scam. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. It was an outstanding experience at the gym. Its an automated process. Kind regards, We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If you need further support, please feel free to contact our team member who is in touch with you. Well be happy to accommodate. After being in my new office they are increasing rent by 8.7%. Most, if not all, companies have an internal collections department or utilize a third party. Note: soon, regus rep will reply to this post with template answer, try to go off topic and tell lies. I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. You will not be able to engage with anyone capable of resolving dispute or concerns. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Regus membership gives you access to workspace in thousands of locations around the world. DragonPass is a major player in the lounge membership space, competing fiercely with Priority Pass. Note that the reason Hannah wanted to get out of her Regus contract prematurely was because her company was suffering from the fact that Regus wasn`t able to give her what she had paid for exactly why we imagined that most people who had had bad experiences with Regus had done so. This letter should be written in a professional, polite, and diplomatic tone with no visible hints of frustration or anger. Kind regards, Same here. Upon receiving your comments, I immediately checked with your centre manager and they confirmed that they have contacted you with a resolution. Thank you, Dear Ms/Mr {Name of the Recipient}, If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. The document that you signed gives clear instructions on how to end an agreement; I am sorry if these terms came as a surprise and if you werent aware of this functionality * All prices quoted are valid at the time of application, based on 24-month contracts. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. This could work out to be cheaper than going through DragonPass or through buying access at the lounge directly, depending on the operator and its policies. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. Your satisfaction is very important. This company is completely disorganized, and crooked. It`s dirty, and there`s no legitimate reason for it, except that Regus treats people for everything they can while they try to leave. Kind regards, I can't do anything then when I cancel they keep charge my account and put me in dept and collecting company contact me. She at least implied that Hannah`s use of the printer was a nuisance. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). It then states that you must provide this written notice at least three months before that end date. Hi Hannah, Im sorry if you felt the need to escalate this. Thanks for the heads up on this. Any service that you do not require can be opted out through your online account. Advice STAY AWAY, Products used:Virtual office No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. **Carry out day-to-day business activities in an equipped private THINKPOD office available for the day. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. They will claim that the contract states these charges are non-disputable and non-refundable, however when asked to cite the exact section with those words, the reps fail to do so. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. Best, Best regards, So i got pissed and report to the customers' service so they will return my deposits of 3 month but it cant be done. First month - $650 Some of the staff that work the front offices are nice but the good ones leave quickly. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We would like to confirm that your concern is since been resolved as per the details shared with you. Because if he expected it, why would he sign the contract? Your days must be used within the month they are allocated. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Build your presence fast, anywhere in the world. In conclusion, careful when u sign with regus. If you don't reply to that email you get locked into a contract. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not only they refuse to return my deposits they also threaten me with lawsuit You can reach out to them by raising a query via the online account (help section). Desposit/Retainer - $700 I would recommend that anyone considering using this company to think again! Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. They even threaten me with all sorts of bad stuff happening to me (threaten to sue me, use credit buerau agency etc) despite me not staying with them anymore and already paid in full I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. I have been renting an office space at Regus in Kings Hill for over 12m now. Again, I am an extremely low-maintenance individual that wanted to rent an office for four weeks. Otherwise why would so many victims protest about this company? Shut it down because I didn't need it anymore. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. This will take you to the "End Your Amazon Prime Membership" page. And answer could take 2-3 weeks! Guests are not included, so anyone entering with you will be charged US$31 per person. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Scam company. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. She said it reverts to a month-to-month, but to review the Membership Agreement. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. That contract is illegal because i didnt sign for another year extension, it was theirs but they sneakily lengthen my contract wihout my approval. Building issues almost daily, with zero empathy for the tenants of their spaces. Find out how we combat fake reviews. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Your email address will not be published. Why? Its nonsense in most cases and one should be able to continue with an office space. My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Your local Community Manager will remain the key contact person in this matter and please reach out to them for further assistance.Best regards, Lorraine BruleGlobal Customer Services at Regus. Transparency is key to us, and we work hard to ensure we provide our customers full clarity on everything that we do. Assistant Global Customer Service at Regus. They sited the non renewal clause but I have no copy of the contract in my account. %%EOF They only communicate via email. That price is per person per visit, but it seems like a guest does not actually have a membership themselves: Also worth noting that they do seem to have made a purchase authorisation on my card (29.03 at current exchange rates) via Stripe. I was blessed to have the opportunity to be part of the church. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I really thought that this company would be a good option for expanding our business. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. The part that upsets me, is that we signed a contract for what we were to pay. I found someone. And, therefore continuing the membership is not possible anymore. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. I can see those individual prices, but can you expand on how you would join DragonPass for free? They are doing it on purpose so they will have excuses of not giving back your deposits, Tip for consumers:Dont ever stay with them due to their dishonest business practices. Dont know how many days youll need? However, DragonPass offers the ability to buy single passes for certain lounges without needing to be a member. Format, 3+ Free Sample of Insurance Cancellation letter Template, 4+ Sample of Cancellation Letter For Credit Card with Example, 3+ Free Sample of Contract Cancellation Letter with Writing Tips, 4+ Sample ofCancellation Letter for Gym with Format, 5+ Free ServiceCancellation Letter Template with Sample & Example, 10+ Free SampleCancellation Letter for Various Purpose. A legit company has a cancellation and refund policy that makes sense, a customer service team that responds and is able to resolve issues and, most importantly, does not mess up their billing and collections that hurt their clients. A membership cancellation letter is written with the sole intention of informing an institution, a service provider, or a vendor that the sender of the letter is not happy with the services, subscription or membership and would like to withdraw his or her name. Here are 8 tips for writing great reviews. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. I read all the negative reviews here and I agree Looking forward to getting your confirmation receipt. What the heck? Thank you for setting up this process for me. Global Customer Service at Spaces. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. It then states that you must provide this written notice at least three months before that end date. I cannot stress enough the lack of professionalism and poor service. We will be suing Regus for their dishonest practices, complete negligence, and breach of contract. This company bills you for services you do not use. They don't have as many virtual office spaces, but do have as many or probably more mail handling centers. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. If you refuse to pay their bogus invoices they will send you to collections. Unrivalled workspace. * All prices shown are valid at the time of inquiry, based on 24-month contracts. I only need to book workspace occasionally - why should I register? This is a very unprofessional way of handling the situation as this concerns health and safety. Again, there is no information in either the Agreement or the Terms about terminating after the automatic renewal date. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. Can I meet clients or bring a guest into a Regus business lounge? We use dedicated people and clever technology to safeguard our platform. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. Our customers satisfaction is our priority. Verification can help ensure real people write reviews about real companies. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. Get A Quote. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Membership: 2.3.1. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. Can't believe these thieves are still in business/. Frustrated I shut down the second account as well. All agreements end on the last day of a calendar month. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. He shares his travels under, The dragonpass offer from Regis is still valid. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. {Name of the recipient} It should also state the reason behind why you want to cancel the membership.