razer mouse keeps disconnecting and reconnecting

Method 8: Performing a System Restore Several users reports seem to suggest that the issue can also be caused by Registry corruption. I made sure that all USB power settings are set correctly. Anyone had similar problem maybe? I proceded to "isolate" 4inch/100mm segments of the cable sarting at the plug end (To isolate, i placed firm pressure on the 4inch mark so the cable leading to the mouse wouldnt move but i could wiggle the plug end freely), I did this along the whole lenght of the cable, and guess what? i tried every solution i could find , reinstalling synapse, reinstalling all audio drivers, even disabling every audio driver except the razer one's. To help resolve keyboard and mouse randomly disconnects or has an intermittent connection, follow the steps below: Identify Dongle Connectivity specific issue: Ensure your device is updated to the latest firmware. You can then take out 2 screws on the inner circuit board to release the original cable, unplug said cable and attach the new. Sometimes the LEDs won't turn off, sometimes it will. Then Windows update updated some Razer driver. (I would recomend reading on as i was thorough with my process, but if you want the fix, skip down to "solution"), Okay so, first i tried the usual suggestions in forums/searches etc. Right-click, select Properties. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. - Just some visual aid for you all! I upgraded to Windows 11 a week ago and it still works fine. If mouse activity still brings everything down with it, there is a bug further up the food chain. The best answers are voted up and rise to the top, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. If it is already directly plugged into the computer, try a different USB port. These were, Firstly: Uninstall/reinstall synapse, drivers, Human interface devices etc etc (NO LUCK), Secondly: Turning off "allow pc to turn this device off for power saving" (found in device manager-*device name*-properties-power management) - (NO LUCK), Thirdly: I tried another mouse. I tried two different wired mice, tried multiple USB ports (on the front of the computer, back of the computer, used a USB hub and plugged in a card that connects to the USB connectors on the motherboard and adds a few USB ports to the back of the computer, and I also bought a USB 2.0 PCI card and that did not help). How has this not been fixed yet or they havnt sadi anything about it wtf. I read that maybe it is an IRQ conflict, and I tried to look into that but did not really know what was going on, but didn't see anything obviously wrong. I tried bending the cable left and right without lifting the mouse, it still works. New comments cannot be posted and votes cannot be cast. What is the purpose of this D-shaped ring at the base of the tongue on my hiking boots? We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular problem. Razer is the world leader in gaming hardware and systems. (I hear the "USB removed" sound, and my cursor stops moving) I'm not in a position financially where I can drop $100 on a good new mouse, so I'd be grateful for any help. I can't justify buying any more Razer products so, the next company that makes anything close to a Tartarus for a similar price is getting $400 in sales from me alone, and my loyalty. It seems to be working for my most recent experience with this problem. How to Fix Discord Keeps Disconnecting and Reconnecting? Press J to jump to the feed. Steps To Fix Mouse Keeps Disconnecting Problem Check on the USB Suspend Check on USB Selective Suspend and Disable it Reinstall the Mouse driver from your Manufactures Website Follow the below steps to Uninstall and reinstall the driver Install the Leftover Windows Update Ultimate Solution: System Restore If the disconnects stop and you plan on fixing the issue without losing any functionality whatsoever, you have two ways forward: If the issue is still occurring, move down to the next method below. If youre experiencing random mouse disconnects while you are actively using the mouse, you might want to investigate this scenario. Solution 1: Check For Physical Damage Solution 2: Turn Off Power Saver For Keyboard Solution 3: Update Keyboard Driver Solution 4: Reinstall USB Controller Driver Solution 5: Update Windows Solution 6: Run The Hardware Troubleshooter Wrapping Up Most users report that a new USB mouse, a Bluetooth mouse, or an older mouse using the PS/2 port triggers the disconnection followed by reconnection. Sort them by vendor ID, select everything related to that product, right click, and uninstall them all. In Device Manager, find your mouse under the heading "Human Interface Devices". Before you try any of the other potential fixes present below, its important to make the necessary verifications to ensure that youre not actually dealing with a faulty mouse. This is the mouse I am using now for over two years and it's been great. http://support.microsoft.com/kb/929135. How To Fix If Keyboard Keeps Disconnecting? I also agree with what @deft_code said, it mostly happens when playing games. In this case, the only acceptable solution is to send your mouse in for repair (if you still have a valid warranty) or consider getting a new peripheral. I'm using a Razer deathadder elite, motherboard is b450 tomahawk max, other USB device that I meant is headphone and keyboard. What is the correct price class for a decent mouse? Remove these to reveal the screws. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you only started to get random disconnects recently, you should be able to fix the issue by returning your registry to a healthy state. Does it still happen or I should take my Razer mouse out of wardrobe now? 2) disconnected and reconnected USB plugs to different ports. Then one at a time plug in your razer devices.hope this works. Update - October 2020I finally found a solution that works for me. In the USB Root Hub Properties dialog, click on the "Power Management" tab. After the installation executable is downloaded, open it, and follow the on-screen prompts to complete the installation. If it's checked, like in the screenshot below, uncheck it. It completely ignores my windows power settings. Mouse works, however, as soon as the laptop falls asleep/reboots or even sporadically mouse does not work any more - re-animated by pressing the connect button and hitting the "System Settings -> Bluetooth -> HP Bluetooth Mouse Z500 -> Connection" button, one to several times. Open it, and double-click the first item called "USB Root Hub.". I'm currently on Razer's 3rd Tier Support Team trying to figure out the issue, it's been 6 weeks, and literally no progress is being made. If it still doesn't work, try blowing on the laser or use a Q-tip to get rid of some eventual dust. Even though Windows 10 is theoretically equipped to automatically update and installs the newest driver versions from your connected devices (including peripherals), in reality, this doesnt always happen. Enter your username or e-mail address. As it turns out, this particular issue can also occur due to a power draw problem. I have disconnected all USB devices except for my keyboard and mouse and the problem still occurs. Sometimes it freezes my game and turns the RGB settings on my keyboard and mouse back Mentioned above update isn't installed at my PC. I am in the UK. Razer support only in the pinned post. Its been two weeks and no disconnects yet! For Wired Mouse. Your best bet is to try to find a way to reproduce the failure as quickly as possible. If I have described your problem, then you have the exact same issue as me and a growing number of people here. I tried all other answers in this question, but none of them worked. Check the setting for USB on chip support. I don't think this is a cable or synapse issue. Most affected users have reported that they managed to resolve the mouse issue on Windows 10 by disabling USB suspend. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. it only has this with my pc and not with another pc or my laptop. As a result, the mouse attached to the USB controller is duplicated and the system gets confused. If this procedure didnt resolve your issue or wasnt applicable to your particular scenario, move down to the next potential fix below. In addition to this, I also had to disable the mentioned checkbox, but under Human Interface Devices > USB Input Device(s). -Razer support would tell you to reinstall Synapse, or update the firmware, but you can't, and it wouldn't do any good anyway. That's where I discovered that the issue happens when the mouse is lifted. I did test on laptop(without synapse) and my PC(with Synapse), issue happens on both. ( Razer Deathadder Elite ) Im having this mouse for about 2 years, no issues happened. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. And changing ports would help for 10-60 minutes. - the incident has nothing to do with me; can I use this this way? Supposedly this can be caused by registry corruption: This issue can occur when the device enumerator located at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet gets corrupted. During this time, other Razer Chroma peripherals also may disconnect. So I installed Synapse 3 again. 89K views 5 years ago The most important step is to set your liftoff range to 1 ! I have googled "USB mouse disconnects and reconnects", and it seems to be fairly common but none of those were resolved. I dug into "Mice and other pointing devices", found the mouse, and selected "Uninstall device" from the right-click menu. Okay, so, after having this issue for aprox 2 months and searching every forum/googlesearch/post/youtube video etc etc and not finding a solution, i decided to take matters into my own hands. Nothing has ever ever worked. What is the point of Thrower's Bandolier? 6.Right-click the first USB Root Hub in the list and then select Uninstall . So far no disconnections for over 3 weeks. Reddit and its partners use cookies and similar technologies to provide you with a better experience. At times, the reason why your mouse keeps connecting and disconnecting from your device may be a malfunctioning USB port. Quit synapse, mouse and keyboard work perfectly! JavaScript is disabled. In Windows 10 it's Control Panel -> Hardware and Sound -> Devices and Printers -> Device Manager. In my case, the problem became less severe when I started using a different USB slot. Without the software, my mouse works like a charm. Thread by: PeachyTea227 , Jun 28, 2021 , 1 replies, in forum: Razer Support. There have been a few posts about this in the past few hours so it might be the new synapse update. New comments cannot be posted and votes cannot be cast. It happens about 5-10 times a day depending how long I play a game. So recently I bought a Blackwidow V3 Tenkeyless and a Wireless Naga Pro. Typically, I would start with a minimum system setup to rule out the variables (1 CPU, 1 CPU Fan, 1 DIMM, 1 Video Card, 1 Hard Drive, 1 Power Supply, etc.). Where does this (supposedly) Gibson quote come from? Looking for a bluetooth mouse without USB. I hope this can help at least one person reading. Do not open the mouse until you are a veteran in the field because you would damage something else. In the Device Manager window, find the item or items labeled "Universal Serial Bus controllers." That page recommends a system restore or uninstalling the USB device in Device Manager. Sometimes when it doesn't do the disconnect-reconnect thing, it would sometimes disconnect randomly and reconnect with a different sensitivity but there is no constant. Mouse keeps disconnecting I've had my Steelseries Rival 300 for almost a year now, and within the last 2 months, it has been disconnecting and reconnecting randomly. So if you werent able to follow Method 2 or youre not sure that you disable USB suspend correctly, you can follow this procedure for a more focused approach. Made by redditors, for redditors, to discuss RZR products. "Allow the computer to turn off this device to save power" is checked by default. NEXT DAY WOOO) (There are tonnes you can import from china, or the US for anyone not UK that might be interested in this post), I bought, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1Other options: https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, It seems the naga, deathadder, and most likely all razer mice share this cable upon inspecting images and descriptions so please dont be disheartened if your mouse isnt listed. @Dane411 If the USB hub is attached externally to your system - e.g., a monitor extension, just disconnect and re-connect it and watch what changes in the Device Manager. Explains why general "non fast paced" usage wouldnt cause the same issue!! Uncheck Allow the computer to turn off this device to save power . This problem can also happen with your keyboard. This was a break in the cable. This doesn't happen if the Synapse software isn't installed. Logitech mouse and kb (mx mater 3 and craft keyboard with wireless USB adapter). It will show you all devices that have ever been installed, even if they aren't currently plugged in, and you can uninstall them from there, so the "detected new hardware" thing will pop up the next time you plug it in. Several users that also encountered random disconnects have reported that this procedure has allowed them to fix the problem. My razer kitty headset keeps disconnecting and reconnecting legit every other second, sometimes the problem doesnt show up for like a day and then its back again. If you need to identify the on-board device you need to restart and disable it from the BIOS. I have a Tartarus, Naga Hex V2, and Black Widow Ultimate 2016. If the disconnects are still happening, its clear that the issue is not isolated on Windows 10 and is not related to the mouse drivers. The keyboard isn't wireless, and it's the one I got first which never gave me any problems, altough since I got the Naga two days ago my keyboard and mouse keep disconnecting randomly for no reason, I have turned Razer Synapse off and it doesn't happen so often but it doesn't nulify the problem and I didn't spend a couple hundred to not use all of the functions of the equipment like the custom RGB and all that. Fire up the device manager by typing "Device Manager" in the Start Menu search box or by pressing WIN+R and typing "devmgmt.msc" in the run dialog box. Look at the Windows event logs to see if there is any indication of a service/driver failure. Nothing else seems to reconnect like this, my USB keyboard has never once cut out like the mouse does and neither have any of the other devices I have connected (webcam, USB hub, various devices sometimes connected through USB cables, and IR receiver for windows Media Center remote). Things I've tried: 1) turned PC off and on a few times. So if you have several of those mentioned entries, how do you know which is the one causing the problem? From patch notes, the beta appears to be the one with the USB patch in it. I've had the same issue for a over a year now. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Are you using the Windows default HID driver for mice? Please try again in a few minutes. This was the last thing I tried, and it has seemed to solve the issue. It's disconnecting and reconnecting for seconds at a time. Troubleshooting Had similar problem for a year on Windows 10 with my Logitech G102. It will sometimes make a Windows disconnect/reconnect sound, and will do so periodically. thanks for you're reply! Sorry, we're still checking this file's contents to make sure it's safe to download. My whole probkem and 2 months of battle came down to a issue in the cable - it all makes sense. So, last but not least, i decided to reinstall windows to hopefully nuke the issue for good. You can try to uninstall the mouse completely and let Windows re-install it. @JesseNewman19 I eventually developed a problem where all the USB ports would be yellow warnings after booting, and I wrote a script to disable and enable them all on boot to keep them working, and then eventually got a new computer :D. Yeah, if you haven't yet, it would be good idea to swap the mouse with another computer and make sure it's not the mouse itself. To cross this potential culprit from your list, simply connect the mouse to a different device and see if the issue is still occurring. Go to the Power Management tab. I've tried uninstalling and reinstalling Synapse dozens of times, changing all my power management settings to keep everything on. Connect the mouse to ports connected to front panel headers, everything else to ports on the back, that should put them on separate hosts and fuses. Some users are suggesting that the issue started to occur after they installed a pending Windows 10 update. My Razer Basilisk works fine if no Razer software is turned on. these are in the corners, Glossy, and shaped. If you dont have a different computer, connect it to a smart TV or even to your Android device if you have an OTG cable. Save your changes with an OK . This will make your mouse stop working, so use your keyboard to restart your computer. I had the same issue with my Razer Blackwidow Elite. I SUPPOSE it happened after some Win 10 update but I'm not sure as I am not the only one user of my PC (my fiance), so I suppose there was some update going on while she was closing down PC or something. Do your keyboard and mouse/mice always work on a another system? Its obvious, but please unplug your mouse from the usb. I don't mind uninstalling synapse for peripherals, except for krakens - I just love the bass boost.. that's the only one feature that keeps me staying with synapse.. (gently pry them with a fingernail or other object, they take a small amount of work but they do no tear if you are carful - set these face up to one side and you can reattach with existing glue and make it look untampered with!! How do you get out of a corner when plotting yourself into a corner. If you notice that your mouse tends to disconnect during idle periods, chances are you will be able to resolve the problem by disabling Automatic USB suspend from the Power Management tab of your mouse properties. I'm really getting tired of this. They both keep Disconnecting and Reconnecting. Test the device on your PC with Synapse disabled. But what i realized 1 day ago that between the disconnects, mouse lights were still working. Check if keyboard/mouse is disconnected when Synapse is turned on. How to handle a hobby that makes income in US, It happens with or without the drivers installed, It has happened with multiple mice on the same computer, Motherboard drivers are the latest version, Device Manager isn't listing any problems on any USB devices, Happens with every USB port, even addon USB cards, Happens when all USB devices aside from mouse and keyboard are unplugged. Although I did have to manually shut off my computer with the power button due to all my USB devices being uninstalled. If this scenario is applicable to your current situation, try to remove the external hard drive and see if you still get random disconnects. Thank you for reading, sorry for any punctuation mistakes, and sorry if this is posted in the wrong section. Installing Logitech's drivers has had no effect. and you are GOLDEN. Unbelievable that razer are still selling products that don't work! The problem of your Razer Mouse Keeps Disconnecting should possibly be related to software issues and can simply be solved by troubleshooting steps. Issue started happening 1 or 2 weeks ago, when it first happened i didn't care but its so frustrating when it happens in-game, disconnecting 2 or 3 times and mouse starts working again. Recently it has started happening with my keyboard (simple Logitech one) However, it mostly affects my mouse (Logitech mx518) and another mouse (also a Logitech gaming mouse). Made by redditors, for redditors, to discuss RZR products. I feel ya. Heres a quick guide on disabling USB Selective suspend via the Power Options menu: If the issue is still not resolved, move down to the next method below. It only takes a minute to sign up. it's happening Frequently and its to the point now where if I can't find a fix soon I'm throwing them in the garbage and buying Corsair. So if you think the issue might be caused by a glitch and youre not up to date with the Windows updates, then installing any pending update should allow you to resolve the issue very easily. https://www.nirsoft.net/utils/usb_devices_view.html, https://www.amazon.co.uk/gp/product/B07BRHZ4GN/ref=ppx_yo_dt_b_asin_title_o00__o00_s00?ie=UTF8&psc=1, https://www.ebay.co.uk/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313.TR12.TRC2.A0.H0.Xrazer+naga+replacement+cable.TRS0&_nkw=razer+naga+replacement+cable&_sacat=0, https://www.youtube.com/watch?v=HKO-QubAe9s. Several users reports seem to suggest that the issue can also be caused by Registry corruption. I tried searching online and did every fix out there from fixing USB ports, power management and finally found a YouTube video of the mouse disconnecting when lifted off the mousepad. If you previously determined that the issue only occurs while the mouse is connected to your Windows 10 computer, chances are youre dealing with a driver issue. 2 more seconds, and it connects again, and this keeps going on. The longer it takes to reproduce the failure, the longer it'll take to debug unless you are lucky. Mouse spun around like crazy then disconnected and no power. Every 2 minutes Synapse kills them. Since another mouse also fails, then I would inspect the motherboard, specifically around the USB connector and South Bridge chip to see if there is any discoloration, missing componoents, or anything that looks different from the rest of the board. Several affected users that found themselves in a similar situation have managed to resolve the issue by uninstalling the current mouse driver version and downloading the latest version from the manufacturers website. I've been having this same problem with my razer basilisk ultimate in wireless mode, but, when I use it wired the problem immediately goes away, I've also noticed the fact that it's not really present on a full charge while wireless, but as the mouse dies, the disconnecting and reconnecting gets progressively worse. If the same random disconnects are still persisting even after youve ensured that the latest driver version is installed correctly, move down to the next method below. Does this happen with any other OS installed? I don't have any other OS's installed however this DID happen when I was running vista 64 bit (the problem followed after I formatted and switched to windows 7 64-bit. There is no "Hardware" tab in Properties. Heres a quick guide on how to do this: If the issue is still occurring even after youve updated your Windows 10 system to the latest build, move down to the next method below. Does this happen with a clean install of your current OS? We spend our lives not taking chances so that we can make it safely to death. I can be typing or hovering over something when it happens. I'm having the exact same problem as well. Right-click on the Start menu and go to Device Manager. How to skip confirmation with use-package :ensure?