ticketek marketplace refund

<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Voluntary relocation or where you are changing employer for a new role. Doors Open: 5:00pm Ticketek routinely mismanages ticket processing which should be simple. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. I received an error message after purchasing tickets. Where You have not been physically examined by a Doctor prior to the date of the Booking. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Are Refundable tickets available through Ticketek Marketplace? Please also read the General Conditions of Refund. Might be worth looking into? Where You are the business owner or registered Director, or a member of Your family is. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Press J to jump to the feed. Automatic Refunds This meant that I had to sit & concert was standing room only. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. I got tickets to a concert from ticketek that got cancelled of covid. Sell tickets directly from your Ticketek Account. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. They gave me specific number to call to move tickets. failed the examination previously and had to re-sit. I have been linked to your site from Ticketek.co.nz. Share. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. This is such scummy conduct. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. They rapidly charged my credit card, then didn't provide the tickets. Once got a response to an email because I didnt purchase the ticket wont gi. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Please also read the General Conditions of Refund. Can I purchase multiple orders in one transaction? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. For many, international travel is back on the cards. Travel insurance and COVID-19: what you need to know. Website doesn't work. Sell tickets directly from your Ticketek Account. If enough people do it they'll be investigated. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Where you cannot provide evidence that the person affected is within the. Safe, Fast and Verified Maximum refund value will not exceed 10,000 GBP or local currency equivalent. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Stick to Ticketmaster. The customer service was super helpful and I got the ticket value back and it sold super quickly. I recognise the terms of service were available, but nobody reads those. Ticketek is selling for the following venues only. Please also read the General Conditions of Refund. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. Any temporary relocation for work must be for a period of at least 3 months. Was given tickets for Ed Sheeran concert as a gift. Create an account to follow your favorite communities and start taking part in conversations. New comments cannot be posted and votes cannot be cast. Any vehicleYouplan to use during theBooking. Where a Ticket is offered for sale, sold or Verification can help ensure real people write reviews about real companies. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU IMPORTANT Any translation of this document from English is for assistance and information only. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. They ended up rejecting my application for a refund and closing it down entirely. Sell tickets directly from your Ticketek Account. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. I replied and asked for a direct line or email address to speak to management/no reply since. Attendance at business meetings and business travel. Times are approx. It's the result of a monopoly. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. To read more about Covid-19 please visit our dedicated page here. ?DO NOT BUY TICKETS FROM TICKETEK! Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Just fake a doctors note, cant imagine they review them too carefully. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Clunky unhelpful booking site for Mary Poppins Melbourne. I've purchased a ticket and my event is tonight! Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. I've bumped the ticket by responding as recently as January 2023. i spent 2 hours online and still didn't manage to secure tickets. There is not one good review about this dodgy company. A doctor cannot be You or a member of Your family. A copy of a notice from the examination body, school, college, or university confirming the change of date. If you've forgotten your account details, never fear we also . The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. I reported the scam to my credit card provider! Abusive partner? After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. There is no phone number, only an email which does not get answered. Cannot add tickets to wallet. are the business owner or registered Director, or a member of. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. In event of a Refund Application the English language version shall be the basis of settlement. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. The best person in the world. I am trying to buy tickets but it says unable to lock the ticket. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). Frontier Touring, Special Guests: Maisie Peters and Budjerah. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ive forgotten my password/My password has expired. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. It's about $1500 and I have no idea what to do next. Why are there multiple listings for the same event at different prices? In event of a Refund Application the English language version shall be the basis of settlement. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? What a disgrace!! Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Basically, because they're the only game in town, and they can do whatever they fucking like. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. This is not an insurance policy. We/Us/Our We are the Booking agent with whom You made the Booking. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Presented by: Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. means the unforeseen change of the date of an examination that. Any reason for refund must not be foreseeable at the time. They need a better system and more staff it seems. Easy as. is cancelled, postponed or cannot be fulfilled by the. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Wife tested positive on 13th. If could give a minus 10 score I would. I couldn't return to where I was, no progress, the booking system repeated itself, etc. If there is a financial failure of any Transport provider. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Send them an inquiry many times and they are not answering! if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Any temporary relocation for work must be for a period of at least 3 months. Sell tickets directly from your Ticketek Account. Voluntary relocation or where you are changing employer for a new role. (This can normally be obtained from the transport companys website). We use dedicated people and clever technology to safeguard our platform. I was certainly given the runaround by others who I had dealt with. :(, tails, they sent an email saying they has processed the refund. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Refunds & Exchanges Follow New articles New articles and comments. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. How totally useless. Sell tickets directly from your Ticketek Account. NEVER NEVER again. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Safe, Fast and Verified So thanks very much! A copy of the travel warning from the Government Agency. Proof that the passport has been reported to and cancelled by your Government Agency. You'd think that but I had the same shitty experience with them on this front. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Suncorp Stadium What is the Ticketek Marketplace Terms and Conditions for? The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. We/Us/Our We are the Booking agent with whom You made the Booking. They haven't responded to my emails! Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Emergency Services Police, Fire and Rescue Service or other Emergency Services. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Privacy (data erasure request) Anyone has experience getting refunds from them or have advice on what I should do here? On-top of that you cant call anyone to purchase ticketsTerrible. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. They stole my money too. Then I looked on Trustpilot at their reviews and really started to worry! I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Zero stars, uselessly run, waste of a time company. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The office was just as bad as the ticket fees would have you believe. to then often have to go to their desk at the venue to follow up the issues. Why is this company even allowed to operate?????? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Please comply with any stated ticket limit for this event. Are Refundable tickets offered on Gift Voucher sales? Maisie Peters: 7:00 7:45pm Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). It goes against our guidelines to offer incentives for reviews. Change My Location Why should I buy from Ticketek Marketplace? They agreed I shoudl get a refund, then asked for my account details for the refund. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Immediate household persons living together at the same permanent address. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Download the Ticketek App & add your ticket to your wallet now. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Further details in the disclaimer. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. An incident number or report from the Police or relevant traffic authority. There is no customer service centre you can call, just an automated voice call telling you to email. Youmade an unsuccessful request for annual leave for the date of theBooking. I got tickets to a concert from ticketek that got cancelled of covid. Ticketek wastes YOUR TIME like it doesn't matter. Hands down. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Hopeless website. Don't EVER buy for a friend, NIGHTMARE. We may consider other Emergency Circumstances at our discretion. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. I just resold a ticketek ticket on Tixel. I will NEVER buy tickets from this company again! Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. means cancellation or significant delay of flight(s) which. If they mean no-shows, then so be it. 2023 ProductReview.com.au Pty. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Never ever again. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo