[19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. If so, please keep reading as youre just what were looking for! Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Were delighted that you want to come and work with us. We will tell you in advance when any work like this will happen. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. We will pay compensation for damage which is our fault or our contractors' fault. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. Gateshead Council aims to complete the backlog by late March next year. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. These are repairs which could cause injuries or further damage if they are not dealt with quickly. Office 3750 Gateshead council tenants wait almost a month on average for repairs The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Business advice and support - Gateshead Council Do you want to work with us in helping to create spaces that are great to work and/or live in? The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. endobj Time to have your say on the future of our leisure service. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. endobj As a tenant you are not automatically covered for any of your home contents. To register with My Housing Account, select 'my account' at the top of the Council homepage. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. I have to tell you, this week I have had four complaints that have been going on for two years. <> These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Repairs update You can now report your non-emergency repairs. News - GO Gateshead Planned repairs usually need an inspection before work is done. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. 3 0 obj 4 0 obj We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Gateshead gardener's fury as garage roof plants itself in her flower Youth justice services: North East and Cumbria - GOV.UK 0191 433 3174. housingadvice@gateshead.gov.uk. endobj You can also claim compensation for the damage that has been caused during repair work. E6 2JA. 182-184 High Street You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. Thursday 26th January 2023. The panel decides which services they review based on various criteria. Head of Repairs and Maintenance - Gateshead Council - LinkedIn Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. If so we can help you claim compensation on a NO Win, NO Fee basis. The report found the repair centre's ability to handle calls was deemed 'critically low'. These are repairs which need quick attention and don't need an inspection first. If this is not possible, we will replace with the items we hold in stock. 27,852 - 30,151 a year. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair Well, theres so much on offer and heres just a few of the highlights! We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. You have the chance to buy up to 10 additional holidays per year. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. We would not replace all items, only the ones that are required. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. %PDF-1.5 Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. <>>> As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Copyright Andy T - 2021.