Email [emailprotected] or call their customer service team. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. ECSI 1200 Cherrington Parkway, Suite 200 Coraopolis, PA 15108. Default Resolution Group services only federal student loans in default. 2.What happens if I miss a monthly payment for a payment plan? If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. Copyright 2018 Regents of the University of California. Chat with Us Chat with a Live Customer Service Representative Monday - Friday, 7:30am - 8:00pm EST Saturday, 8:30am - 5:00pm EST Enter in < 3 minutes, The College Monk 2023 All Rights Reserved, Explore College How long does it take ECSI to process my completed Recurring ACH Payment enrollment? This may impact which companies we review, the products we evaluate, and where and how a product appears on a page. Contacting Heartland ECSI is best done Monday through Friday, from 8:00am to 9:00pm Eastern Standard Time. When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. We may receive paid placement and/or affiliate commissions in our posts. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. This helps you stay in good standing to avoid default. Register for online access to your account. representative. Once connected, you will be redirected to your account. This agreement ensures that both parties understand and agree to the details regarding the payment plan agreement including the number of monthly payments, the monthly payment amount, and the date in which the payments will be drawn. This website is using a security service to protect itself from online attacks. ECSI makes it efficient by maintaining a total list of schools which allow these payment plans. Visit Website. When evaluating offers, please review the financial institutions Terms and Conditions. No essay requirement. Using your ECSI key, enter it on the left side under the connect an account then press connect. If you have questions or concerns about your deferment status and need assistance reviewing your account, please contact UC San DiegoStudent Financial Solutions (SFS) at 858- 822-4727 to speak with a counselor. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. What if my loans are transferred to ECSI? All rights reserved. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Which of these loans will be affected? Will I be able to access my loan account on-line after the transition to ECSI? Interest can continue to build on your balance during deferment or forbearance periods. You can make additional payments over the phone or via online chat. The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. The company has been in business since 1972 and has been serving as one of the largest servicers in the student loan industry. To make a payment, you can sign in, click Payments and enter your payment information. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Student loan servicers like ECSI collect your student loan payments, enroll you in student loan repayment plans, and can answer questions about your student loans. Also, 45 BBB reviews gave the servicer a one-star rating. Yes. Simply enter or look up the Account Key and set up a one-time payment in a few simple steps. Its most important to know your. Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner. Click on "Account Tools". More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. It provides the students various options to defer student loan paymentwhen they are in school and provides various payment plans for those who have graduated or left the academic programs. GO >> Make a Guest Payment Want to make a payment on an account without signing in? And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. , which provides free dispute resolution. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. You may also contact the U.S. Department of Education Ombudsman: The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman. You can contact ECSI directly to verify if ECSI if your student loan servicer. ECSI is a business unit under the Campus Solutions division of Global Payments, Inc. The working hours are Monday-Friday, 7.30 am-8.00 pm. . Learn about Heartland ECSI loan servicing company, its functions, tuition repayment plan and services it provides such as consolidation and refinancing of student loans. AVCNET is a company, not a governmental agency. The following is a list of services provided by ECSI -. You are required to choose a security question and keep the answer protected for your personal use only and log in later. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. Youll need your account number to finish setting up your profile. A total of 148 complaints have been made with the Better Business Bureau about ECSI. Eliza got started at her college newspaper at the University of Virginia and interned for Bloomberg, where she spent a summer writing a feature story about plastic straws. 4.Why is it necessary to sign a Truth in Lending Disclosure? ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. Loans managed by ECSI are not eligible for the White Houses, . Heartland ECSIs corporate address is Educational Computer Systems, Inc. , 3550 Lenox rd, Suite 3000, Atlanta,, Georgia, 30326, United States. Register for online access to your account. Enter your ECSI PIN on the right side of the box with the school code and your social security number as well as your loan account number. If I'm late in making my payment, when will the late fee be assessed on my loan(s)? Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. They send out the tax documents to those students who have paid qualified education expenses in their previous tax years. Borrowers must complete and return these statements to the . This might happen if a servicers contract expires and is not renewed, for example. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. Heartland ECSI gives assistance for those students who have a past due. If you do not bring your payment plan current within the 45 day time period, your full balance will be considered past due and you will begin to receive calls about your past-due account. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. MORE: Federal student loan servicers: Who are they and what do they do? ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. Previously, she reported on billionaires, investing, personal finance and fintech fraud for Forbes in New York, and she also covered private markets for PitchBook in Seattle. We believe everyone should be able to make financial decisions with confidence. Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. If ECSI is your student loan servicer, heres how it can help you. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Our goal is to provide you with detailed information about your options to make an informed choice. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. This information may be different than what you see when you visit a financial institution, service provider or specific products site. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. Customer Support Collaboration for multiple departments. Visit disclaimer for important information on these topics. You can make additional payments over the phone or via online chat. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. After you register with your Heartland Key, you can set up new recurring payments by clicking "Make a Payment" on the ECSI website. P.O. This influences which products we write about and where and how the product appears on a page. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. We are a growing payment technology solutions organization based in Warrendale, with a satellite office in Winston Salem, NC, that offers its employees; a casual work environment, health insurance on your first day of employment, and a generous amount of paid time-off. We offer several types of financial aid to help you meet the cost of a university education. She is based in Washington, D.C. Assigning Editor | Public policy, student loans. Keep copies of any letters, bills or emails about your account. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. This might happen if a servicers contract expires and is not renewed, for example. For example, on a $120.00 payment, the late fee charged is $12.00. You can login with your Federal Student Aid (FSA) ID. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. Wherever you're going in life, an education from Southern New Hampshire University is a smart investment for your future. Here is a list of our partners and here's how we make money. This information may be different than what you see when you visit a financial institution, service provider or specific products site. We believe everyone should be able to make financial decisions with confidence. ECSI has maintained a government contract to service Perkins loans since 2013. Disclaimer: Mentor strives to keep information on this website accurate and updated. Heres what you should know about ECSI and how to contact ECSI regarding your student loans. This is where Heartland Educational Computer Systems Inc, commonly referred to as ECSI comes in action. Please call Heartland ECSI Customer Service at 888-549-3274. ECSI tracks and collects your payments. Our partners compensate us. Students & Borrowers. Clients & Schools. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. You will be at your school account screen in no time. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. A paper copy will also be mailed to your permanent address if you did not opt-out.'. If you did receive such a letter, be sure to set up your ECSI profile and cancel any automatic payments with your previous servicer. When you set up a payment plan to pay your past-due account balance, you will need to sign a payment plan agreement. APR, or Annual Percentage Rate, is the price you pay to borrow money. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. Scholarships, Easy Youll need your account number to finish setting up your profile. Their services prevent the payment of largeamounts in the long run and help save money. Heartland ECSI Student Loans Servicer Review. It is always a good practice to access your account information online to review your deferment status. Private lenders and the Department of Education entrust ECSI to manage these services with borrowers. Having a broad understanding of your obligations as a borrower goes a long way to help you and make sure you confirm all the payments which have been made and also contact ECSI if you feel something is wrong. Please consult with your investment advisors before making any financial or investment decisions. The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. ECSI is a servicer for borrowers with federal Perkins loans. Follow up with the 'Continue' button next. ET. It has around 2,200 colleges and university as partners and handles over 11 million payments on a daily basis and collect over $100 million in payments annually. This includes 32 complaints in the past 12 months. The last date of the University's student loan services contract with Conduent/ACS is July 31, 2017. to find out. When you sign up for autopay, you may receive a reduction in your student loan interest rate. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. Using third-party servicers helps them lower the labor cost for keeping tracks of repayments. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. It is advisable to monitor your account to ensure that your first automatic payment takes place as you requested. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. How much will the late fee be after October 2017? At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. It will only happen in case you log in from a new device. ECSI tracks and collects your payments. Here's how to reach Heartland ECSI customer service: ECSI phone number: 1-888-549-3274 ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. ECSI offers an automatic payment service called Recurring ACH Payment. ECSI Key will be displayed and processed on the left side of the box. Snail Mail -The borrower can mail the check or money order to the ECSI. You are required to answer one of the security questions which you have previously chosen. When does the change in student loan servicers take effect? 3. The results and default figures shown in our tools and calculators are hypothetical and may not apply to your individual situation. Variable APR includes a 0.25% discount when you enroll in autopay. All Rights Reserved. I learn new things everyday. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. We require contact information to ensure our reviewers are real. To register, complete the following steps: If you have received a billing statement from Conduent/ACS for a payment due now, please remit your payment as soon as possible to the address on your statement in order for your payment to be posted to your account on or before July 31, 2017. ECSI tracks and collects your payments. You will also be able to contact ECSI customer service directly by phone at 1.888.549.3274. This information may be different than what you see when you visit a financial institution, service provider or specific products site. ECSI has maintained a government contract to service Perkins loans since 2013. You can get in touch with ECSI from Monday to Friday from 7.30 am to 8.00 pm EST. Conduent/ACS payment due dates are on the 1st day of the month. Process deferment and forbearance requests. Youll need your account number to finish setting up your profile. Lead Writer | Student loan repayment, college alternatives. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. Click to reveal On the ECSI system, your new payment due date will change to the 10th of the month. Complaint Department Numbers and Emails. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Lead Writer | Student loan repayment, college alternatives. Coraopolis, PA 15108-4354. Alternative loans. Representatives are standing by to chat with you about: For instant help, use our live chat feature to be connected with a customer service representative. . ECSI Customer Login: You can access your ECSI login directly on the ECSI website. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan. Generally, the failure to receive a billing statement does not absolve you from your obligation to pay on time. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. On campus, undergraduate students with GPAs of 2.5 and higher are eligible for up to $18,000 in grants and scholarships. Even if interest rates change, your interest rate or monthly payment will not. You can always log in through an online account with ECSI to see how much of your refund you have received. NerdWallet strives to keep its information accurate and up to date. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. ECSI hours of operation: Monday - Friday, 7:30 a.m. - 9:00 p.m. 4. Sales Email: [email protected] Client Support: 1.800.437.6931 . ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. 1. After you receive your first billing statement from Heartland ECSI, you will need to register on their website to access your account information and take advantage of expanded payment options and electronic statements.