Losing Signal While Using Secondary HDMI Ports. You can also just wait it out. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. You do not have to change the optical cable. All you need to do is connect the HDMI port to the primary slot in your TV or media system. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Open the new finder window, then click Go. Is there a way to force the Apple TV 4K to send Dolby Vision? Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn Does anyone use an Apple TV 4k and is it working? What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. This guide will tell you why your Hue Sync has connection errors. If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. Aug 25, 2020 7:50 PM in response to jdo_apple. I actually have both my Denon and the sync box connected to the TV and switch the TV sources depending on what Im using because my Xbox One X allows me to use the VRR or 120Hz and other settings that my Denon doesnt. Copyright 2000-2023 M2N Limited E. & O.E. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users//Library/Application Support/com.lighting.huesync. Philips Hue Sync is a newer product from Philips Hue. 2018-2023 Signify Holding. I just couldn't get a decent effect with the light bars. Other users have experienced problems with the app related to how it stores data on your PC. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? No, * Image on the television? If youve never heard of the Philips Hue Sync, let me give you a brief introduction. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. Lets hop in! Some users reported that the app would lose connectivity as often as once every hour. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). I have the same problem if I use apple TV straight to the TV. Sometimes your App maybe gets messed up, so it would be having connection issues. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Here are a few of the most common issues with the Hue Sync app. So, it would seem I'm the only one having this issue. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. Cmcruz32, User profile for user: All you need to do is set up a new entertainment area on your smartphone. Is this normal? Any help appreciated.Seems to drop the connection every twenty minutes or so. With Philips Hues new devices, all is possible. I had a similar issue when I first got my Hue sync a month ago, I have 3 devices connected to the sync box, all would show no signal in the app. Is your Hue Bridge connected and added to the Hue app? 9. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Going to this page you will see the Hue Sync boxes that are available. This is a pretty glaring problem. 2- Connecting directly to TV without using Hue Sync Box. Troubleshooting Ecobee Server Communication Issues. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. My LG tv has only HDMI ARC and not eARC. However, the Hue Sync Box really needs that reliable connection. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. omissions and conduct of any third parties in connection with or related to your use of the site. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. The Sync Box supports HDMI. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I was going to send mine back as I couldn't get it working properly all the time. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Of course, many people still like it very much. He has therefore loved seeing smart homes hit the mainstream. 5. All rights reserved. Or experience the music that you are listening to transports you to a different universe? You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. Press and hold the power button on the Hue sync box. With our lights, sensors and switches, you can make your house the brightest home on the block . Refunds. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . provided; every potential issue may involve several factors not detailed in the conversations Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. These devices allow you to have your Hue smart lighting react to music, movies, and video games. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Aug 22, 2020 6:17 AM in response to ShYnNoK. You must feel desperate at this time. Continue with Recommended Cookies. Click the Library shortcut that appears. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Just a case of waiting for some offers with Black Friday looming. Read More. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. The No. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . I will list some issues to see if you have had them. Delete this folder. Delete Appdata files, it will be repopulated. Great article. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi To solve the problem, consider removing and reinstalling the same version again. So have you ever felt like you want to step into the world of your favorite video game? Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Rollback the version of the Hue Sync App. Do You HAVE To Use The Kasa App For Your Kasa Devices? Similar to the previous one, this one is also easy to solve. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Both the new app and the new physical device have some issues that users are currently working out. Lots of users have reported that they have various issues with the Hue Sync Box. Looks so much better and tidier. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. However, it just supports 60Hz inputs currently. Mine was turning off using HDMI out 2 on my Denon. Sometimes goes off unexpectedly then has to be synced again. On your PC, search for %appdata% in the taskbar. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. With each update, new release notes are published so that you can keep track. Its really that easy. An example of data being processed may be a unique identifier stored in a cookie. Hue Bridge required, not included. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. 6. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Philips Hue Verified account @tweethue. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. This is because more users prefer the app over the box. 7. You can use them together or separately. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Or want to be part of a movie? Optional: Pair a TV remote to the Hue sync box. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. The images are in Dutch and have not much meaning other then . If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. It requires an HDMI input and Smart TVs dont output the video signal. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Hello, I am James Beetie and I am a bit of a self-confessed nerd! If you have not created one, you can do so in the Hue app. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Swipe to the left on where it says "Home" and tap "Remove". You can check the apps data files. However for some users, they don't understand the charm in a practical moving watching experience. The app will immediately begin searching for a Hue sync box. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? 4K does not work, yet. Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. In order to try this fix, you need to delete your apps data. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. You can try these methods to see if they work. jdo_apple. 3. Please note that all comments go into a moderation queue (to prevent blog spam). But you should ensure a steady internet connection for your Hue Sync Box. I have these issues as well. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. JavaScript is disabled. I mostly stuck to movies when I just had the play bars and a normal strip, but with the gradient strip I use it for TV more often too now. When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. You also can seek help from theirTwitter. Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. It was the only thing that worked for me after hours of trying. Bottom line of option 3 - I believe that there is a misconnection between the hue sync box and apple tv when the dolby vision enhanced capability is on. Scroll down and tap on "HomeKit". Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. They work greatmost of the time. When lots of users have various problems, they dont know how to solve even if they do the various test. The consent submitted will only be used for data processing originating from this website. Your email address will not be published. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. If you have the plugin running it will discover the Hue sync box and will show this with one line shortly after the start of the plugin. Find the Hue Sync app folder and delete the data inside of that nested folder. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). I've tried to use Dolby Vision 30hz, 24hz and 25hz and they won't work when the "Dolby Enhanced Compability" feature on Hue Sync App is active. You also can turn off the 5ghz network to see if it works. Many technology companies like Philips often release new updates for their hardware or software. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? For some problems, it is difficult for you to find solutions online. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. I know that this suggestion is late, but try changing the HDMI input mode on your TV to 1.4. Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. Your email address will not be published. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. The lights will only work when the content is 4k HD or HDR. Users are divided on this particular feature. New technology and new devices will always have some problems for many users. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Apple may provide or recommend responses as a possible solution based on the information This is the first app youll need. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. When the connection is confirmed, tap Search . I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Your comment will be manually reviewed and approved by Tristan in less than a week. If possible, we would also recommend updating the Philips Hue TV sync box. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. any proposed solutions on the community forums. Both of these issues can be fixed with these quick tips and tricks. You must want to solve this problem to enjoy it. I have a 4K Apple TV and a Sonos Arc. Philips 555227 Overview Sync your Hue smart lights to match what you're watching on TV with the Hue Play HDMI Sync Box from Philips for a full surround lighting experience. TV signal drops until I reopen the Hue Sync app. You can open it by typing %appdata% in the taskbar. You are using an out of date browser. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Additionally, it may be worth contacting Philips Hue Support. All rights reserved. Ive fixed it. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? What is the problem? Does the Sync Box come ON when the TV is powered on?" Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! My AVR supports Dolby vision pass through. You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. UPDATE: I was able to fix this issue thanks to @tweethue! As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Description. Smart Plugs and Your Home: Is Radiation a Silent Threat? A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Uninstall both Hue and Hue Sync app and reinstalled them. Press the button on the Hue Bridge. All you need to do is rollback the version of the Hue Sync app you are using. Is that the issue? Turn off Dolby vision when using sync box works. Ver ms detalles. This method has helped many people solve connection issues. 1 Home Entertainment Tech Resource. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. AVForums.com is owned and operated by M2N Limited, Name the HDMI inputs. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Make sure Bluetooth is enabled on your mobile device. Dolby vision wont work correctly on my 2016 LG Oled C6. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Save my name, email, and website in this browser for the next time I comment. I have no problems with any other device . However, whether its the app or the physical box, both systems are known to have some issues during connection. POWER ON AUTOMATICALLY. Continue holding the BIND and EJECT buttons for 10-15 seconds. Is it possible to output Dolby Atmos and Dolby Vision? Yes, *Image on the television? In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Hopefully with working files this time around! Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Ports 1 and 3 are not the same spec as ports 2 and 4 on the sync box, but if you put the devices that don't support DV on those ports you'll probably be ok. M. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Your TV connects to the output with a short HDMI cable included in the box. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. For that reason, you should always make sure that the WiFi signal reaching the system is strong.