Your email address will not be published. Received a damaged item with a missing part. And dont waste time taking packaging pictures It was an auction that I won. Car & Truck Safety & Security Accessories, Returns, missing items, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Open a case and try to work things out with the seller. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. View cart for details. If the seller is responsible for return shipping, its important that they cover the costs. This is a good option for low-value items. Shipping has definitely been delayed with everything going on. Here you can discuss all things shipping with other members. Always, always be nice! Your eBay buyer claimed the item was not as described. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). 01-08-2020 Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Youll receive the return shipping label credit on your monthly invoice. It may only be used to recoup losses when an item is returned used or damaged. We'll automatically close a return request if there's been no activity. The criteria for Top Rated Seller is here: Top Rated Seller Program. They do this to me ALL the time, some even state in the return "hey do you sell this (other size) because I'd like to exchange". Someone started a thread just a little while ago (1:30 pst), told by CS that they don't have any 'Proof' that the item was not 'as described'. This is something I have saved as a document and I just copy and paste it into all of my listings. By having insurance, the buyer got his money back and I was still paid for my item. Something went wrong. In some cases, your response options may differ. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. Read our article on, Need help with return shipping? We've outlined your response optionsbelow. (2) One does not activate this seller protection by calling customer service. . Ifyou use an eBay returns label, tracking details areautomatically uploaded. I have reported the buyers, but I still have all 12 returns counting against me. Having an accurate listing description is so important, especially if you are selling used items like I am. Do not give a refund without getting the item back! More shipping tips from your fellow sellers! You have 3 business days to respond to the request and resolve the buyer's issue. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. My second reason for taking photographs of the items I ship? But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. For example, you may haveopted to automatically accept return requests. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Purchase shipping insurance for your items Its well worth the money! I find that if an item sells once, it will again. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! We guarantee that you will get the item you ordered or get your money back. This happens more often than not. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. You'll receive the return shipping label credit on your monthly invoice. If you have a large stock of different kinds of items, or if your stocks are located at different locations, learn how to set up advanced return rules. Get in the habit of getting information from your buyer for reasons they are returning. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. eBay Money Back Guarantee policy, Welcome to the Selling board! If, after a few days, youre not happy with the sellers resolution, were here to help. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. So the buyer gets 6.50 from eBay. International shipment of items may be subject to customs processing and additional charges. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. So would all sellers. It covers purchases paid with PayPal and most other electronic payment methods. The seller has 3 business days to get back to you. 01-08-2020 Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. See Partial refund guidelines. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. If you dont ship the item back by that date, we may close your request and you will not receive a refund. You can even notate it in your description when you list anything that might be wrong with the item. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? When you start selling on Ebay, decide if you are willing to take returns at all. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. For more information, see our Condition of returned items policy. I try to get them to give me the reason for the return. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Some business equipment categories that may be covered by the. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. If the return request is for Item not as described, I get them to let me know why they think it is not as described. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Just go to the ResolutionCenter and let us know. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. This will get them to move the decision in my favor and pay out the damage coverage. In such cases, the responsibility for the costs of the return is according to the sellers policy. View cart for details. The buyer is responsible for return postage costs. Read the complete details about the eBay Money Back Guarantee. When you create and turn on return rules, you agree to the eBay Returns Terms. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Regardless of the outcome, will the buyer be able to leave negative feedback? Here is a box that was shipped with FedEx. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. Their listing states they do not accept returns. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. nirE troP ,naM fo elsI. The seller will also pay for return shipping. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. 2. We have several policies built into our business model that protect us from having to return items. This is obviously not how I shipped it out and was damaged in shipping. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. Do I need to pay extra for the eBay Money Back Guarantee? Add a message to the buyer explaining why the refund wasn't full. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Your email address will not be published. Tip 11:35 AM. Send the buyer a message:If you have any questions regarding the buyer's request, you can contact them directly. Some of these are valid, but over half are due to user error or not understanding what they are buying (parts meant for 220V used in 110V systems is a common theme). If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Send a message to the customer to solve the problem. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. If you offered free shipping, you'll need to refund the buyer the full amount of the item. 01-08-2020 If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Returns cannot be closed at the request of a seller. eBay Business Equipment Purchase Protection. I have details about my terms with shipping, returns, freight shipping, and refunds. Maybe you listed the item with wrong information or you didnt include something in the listing that needed to be included. Even though I insure all of my packages through Fedex and eBay and it should be a no brainer, it sometimes can get complicated. It covers purchases paid with PayPal and most other electronic payment methods. Examples of alternative shipping arrangements. I have maintained a 100% seller rating for years. I'd really like another option. You can still close it if things are resolved. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Take a front, back, side, and inside view of your item. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. I pretty much do the same thing every time. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. You do not have to offer returns or refunds on your items either. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. There's no way around losing an Item Not As Described case. What Do You Do? Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, can increase the conversion rate of your listings by up to 25%*. Print an eBay return label Tip Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Why was my refund less than the amount I paid? 11:34 AM If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. (oh and that happened b.c ppl would send it back stating wrong size). Not to do partial returns And this is my fault? Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Make a point to take action on your listings to avoid unwanted returns. It sucks , but ebay says its your fault and buyers can return for an reason. Whether you need to accept the return depends on their reason for opening the return. I have been selling on eBay for 23 years and I do not accept returns and never have. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. No. Many eBay sellers accept returns if you've changed your mind. If you use alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refund youll receive. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. If the item is returned used or damaged, you may qualify to issue a partial refund. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. I also had a listing that was marked as parts only returned as defective? With this selected, I am giving a clear eBay return policy. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Some people think private sellers have to accept returns and this is just not the case. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. Tip eBay will always side with the buyer of a damaged item. Research your model before purchasing this because there will be no returns for buying the wrong item. How to deal with "Item not as described" returns that are not valid. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the problem is small, I take advantage of the eBay partial refund policy. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. No. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Take good photos with good lighting from every angle. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. View cart for details. Youll need to ship the item back before the date stated in this email. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. When listing an item, it's important to include your returns address - opens in new window or tab. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If your item hasnt arrived, or isnt as described,let the seller know. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. How you request the return depends on how you bought them. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. naM fo elsI. As soon as I get an alert that a buyer put in a return request for a return, I send a nice note to the buyer apologizing and asking to get more information so I can help them in any way I can. Being faced with a return request can be very intimidating. Enter the amount you wish to offer the buyer. Select your reason for closing the return from the dropdown, and add details if you want to. Ready to start making a good side income from flipping? Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. 2022 Flea Market Flipper. In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. You can't deduct the original shipping cost from any refund amount. You always want to do your part to keep that communication open and positive with the buyer, even if they are upset and not doing the same with you. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I have no problem refunding the items if returned in the original condition, but feel I should not have to pay to have them returned to me nor should I refund the original shipping (which is true and not inflated).