We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, it is your responsibility to provide all the above-mentioned documents. You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. In most locations, the minimum renting age is 21 years. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Some of this include complete insurance and others do not include it at all. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars does not store credit card details. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. We at Wisecars put together a list of the most important information travelers often miss. It goes against our guidelines to offer incentives for reviews. Manage bookings effortlessly. Wisecars is not liable for services or bookings not fulfilled due to force majeure. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. I refused to pay and they refused to refund me my $535 back. Alternatively, just sign in or register using your Google or Facebook account. In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Contact Wisecars Customer Support - phone, email or messages Wisecars Reviews - 46 Reviews of Wisecars.com | Sitejabber Due to this protection, it cannot be read by any third party. DeductibleProtection covers theft, vandalism, and damage to the vehicle, including: Wisecars DeductibleProtection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. All persons driving the vehicle must be in possession of their driving license at all times. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Wisecars (collectively we, our, and us) is an international vehicle rental broker. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Some Car Rental Companies in some rental countries may also require an International Driving Permit. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please keep in mind that any changes that you make to your booking will probably change the rental price. All related documentation must be kept if an insurance claim is submitted. Amendments can only be made up to 48 hours before the pick-up time. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. You can also find this information on the confirmation voucher. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. If you require additional drivers, please include them in your booking request. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. In that case, please contact your bank for additional details. Has anyone renter through Wisecars? - Kauai Forum - Tripadvisor Powered by, We use cookies to give you the best experience. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Your voucher is normally issued 48 hours before the pick-up time. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. In such circumstances, we will cancel your booking with no liability whatsoever. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. - Wisecars If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. Trustpilot is assessing this review in accordance with our flagging process. 1 Previous_Golf_5959 2 mo. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Minimum age requirements on larger cars may also be higher at some locations. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. %title% %offer% Tbb. Wisecars does not own or operate any Car Rental Companies. Wisecars customer support is available 24/7. Please note, we only delete personal data on the request of the individual. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Your browser settings can be set to inform you before receiving a Cookie. 2023 Trustpilot, Inc. All rights reserved. 12 Wisecars Discount Codes, Promo Codes - Mar 2023 She was very kind and helpful! They may be needed if you wish to make a claim. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Email Protect your account with two-step authentication I'M TRULY IMPRESSED. In that case, the special cancellation terms are presented during booking. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Your contract for car rental will be between you and the Car Rental Company. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. We clearly highlight car and van hire options with Wisecars that have free cancellation. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Dear Allan,Thank you for sharing your customer service experience with us! We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If you're 65 or older, you may have to pay a senior driver fee. If this is the case, it will be clearly stated on your voucher. The price is at end only a quarter of thee rate! Wisecars Reviews Wisecars Car Rental Deals | Skyscanner Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. All this experience and expertise is aimed to ensure you get the best experience. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Re: Wisecars car rentals. Save. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Keep copies of all relevant documentation you are asked to complete. However, you will not be entitled to a refund if: Please check if you provided the correct email address. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Honestly, never use third-party companies to rent a car. They may be needed if you wish to make a claim. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. 2023 Wisecars. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you are involved in an accident, the local police and the Car Rental Company must be contacted. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received).