The front desk asked for the number and informed us they would call for us. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun to vacation and for taking the time to write and share your opinion with other travelers. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Other than requiring masks the Cancun airport was operating like it always has. Yes, dry cleaning and laundry service are offered to guests. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. The airport/airlines recommend an App like VERIFLY to upload your results. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Excellence Riviera Cancun: Top Notch. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. They are large beautiful rooms with great amenities. Toggle Excellence Riviera Cancun. He leads the daytime activities. Offers; Suites; Deluxe Airport Transfers; Resort Map; . Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! The only downside which was no fault of the resort was the seaweed. Thank you to the Excellence and your phenomenal team for the wonderful trip and exceeding all expectations! Its authentic Mexico and well worth a visit. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The resort is right beside the beach town of Puerto Morelos. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! It is mandatory to procure user consent prior to running these cookies on your website. Review collected in partnership with this hotel. Flavors & Spirits | Excellence Riviera Cancun The destination is home to luxury resorts, two of which are Excellence Playa Mujeres and Beloved Playa Mujeres - both honored with TripAdvisor Travelers' Best of the Best award this year due to offering guests a complete experience of world-class service and luxury amenities. The rooms were spacious and clean. This is one of the Excellence chain of resorts, older locations and it was a little noticeable throughout the resort. We worked out our new flights and needed to change our airport transfer. Many people bring their own insulated drinks with built in straws. If youre not too fussed about the price of the treatments. We recommend calling ahead to confirm details. My Wife and I spent a week for our honeymoon. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Entertainment and hospitality went above and beyond. From the bar staff, waiters at the restaurants and the poolside staff we really couldnt fault any of them. The service was that of a 5-star resort and the staff were genuinely just friendly, which was great to see and made you feel so much more at ease. Dreams resorts All your questions answered! There are six main pools in the resort and a number of jacuzzis dotted throughout as well. 11/10 rating. On the morning we left they had added a few inches of water back so it was back up to the level of the filters. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. I read hundreds of reviews on Google before selecting this hotel. Thank you Javier! We actually never ran out of anything. Lock in the lowest price from these sites. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. The food was up there with some of the most authentic Indian eats we have had outside of India. We were there for three glorious weeks January-February 2023. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. There is a lot to be seen in this area of the world. I own restaurants and am well aware it's easy to find cheap wine that doesn't taste bad. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. Because of the Excellence teams efforts, we still enjoyed using the beach and swimming. Overall the food selection was wide and of good quality. If you go to dinner earlier, the wait will be short or nonexistent. The night before our departure our flights got rearranged due to weather. The famous Chitzen Itza is just a few hours away and is well worth a visit. They were waiting with a very comfortable luxury SUV for us outside the airport. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. We would like to thank you for adding generous remarks on the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. What food & drink options are available at Excellence Riviera Cancun? Which room amenities are available at Excellence Riviera Cancun? The Mile spa is really a top-class offering, but it does come at a premium price. The level of service and attention to detail was unparalleled. Included in your package are unlimited food and snacks, the majority of drinks (excluding some bottles of wine in the restaurants). We promise to congratulate the staff, especially those you named on your behalf for their contribution to your wonderful experience whilst in our property. The food here was delicious, we have been to other Excellence resorts in Mexico where the local food was not done very well, so we were happy to see the Riviera Cancun resort bucking the trend. Does Excellence Riviera Cancun have airport transportation? The Indian food is actually legitimately good and quite authentic. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Overview. We never leave reviews, because all the other great reviews are true about this place. By noon, it's no longer refreshing. The Excellence Collection has always prided itself on its expert-led health and safety processes, and the new post-Covid protocols will be a simple extension of what the brand has always provided for its guests. If you want a specific liquor, just request it. No sign of any Mexican Food like you would expect to be available? This is the main buffet at the resort and is most likely the restaurant that you will frequent the most. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. The Mile Spa is a solid offering. From what we have read from the reviews, Excellence has really stepped up its game in creating a clean and safe environment in these uncertain times. Excellence Riviera Cancun - Adults Only All Inclusive - Expedia.com The pork was so succulent and delicious. Q. Tennis courts, an area for beach volleyball, pool tables, ping pong tables. Having stayed in the slate of resorts that the Excellence group has in this region. One of the daily activities that are on offer is a guided bike tour of the local area. All the restaurants are very average. The Excellence Collection Rewards - Excellence Riviera Cancun The resort was about 60% capacity, plenty of time for extras - we didn't really see a difference. We made our way down to the beach every day around 11:00, and had no problems finding chairs. Excellence Riviera Cancun - The Excellence Collection Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. The standard and variety of food on offer was really top quality. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. Check-in: They have added plexiglass at the counter (and everywhere else) for obvious reasons. 24 km from Cancun airport Located directly on the beach Golf course nearby Address C/Federal 307, Manzana 7, Lote 1-SM 11 Quintana Roo Mexico 77580 Hotel Description Bespoke service and stunning Mexican design await at Excellence Riviera Cancun, an All Inclusive escape that inspires guests to return time and time again. the food was lacking flavor and again overcooked. Until this trip our phones spent most of the time in the room safe. Every day, fresh fruit in our room, small snacks at night. 24,051 reviews. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. There is a second floor with a private deck and plunge pool. With culinary artists each trained as experts in their specific regions and flavors, a host of global offerings and exceptionally prepared dishes are yours to savor. Yes, Excellence Riviera Cancun offers airport transportation for guests. When we visited we werent staying in the Excellence club, but we have stayed in some of the Excellence groups resorts before as Excellence club members. Our commitment is to make every guest experience, as exceptional and unique as it can be. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. When we stayed in late 2017, we were in an Excellence Club Junior suite and stayed for a week. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. We tend to have pretty high standards and they were all exceeded. Excellence Riviera Cancun - Adults Only All Inclusive is an all-inclusive property. Excellence Riviera Cancun - Adults Only All Inclusive - Hotels They havent been too bad overall, mainly just drunk, loud, and playing music at all hours of the day. The atmosphere in Las Olas was also buzzing, which always adds to the experience. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. We really cant fault the resort for its cleanliness. Masks are required on flights and airport. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. 6 total swimming pools, including 1 handicap accessible pool and 1 Excellence Club pool 3 whirlpools in the pool areas, including 1 for Excellence Club The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. Conveniently located restaurants include Mem AL Mare, Boquinete Seafood & Grill, and Layla Restaurant. When they reached a person they would pass it thru. If you have been to an Excellence resort before these restaurants will be familiar to you. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. The list of choices means there is something for everyone If you are expecting the equivalent of a five star meal at a limitless all inclusive in the Caribbean, you will be disappointed. Gonzalo and Julio were awesome! Cleaning round the clock. The staff knew exactly what we needed and got the job done. This is by far the best all-inclusive Ive ever stayed at. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Excellence Riviera Cancun - Oyster.com He made it so fun! https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Please, receive our warmest regards from The Excellence Collection. They were waiting with a very comfortable luxury SUV for us outside the airport. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. Alejandro at the bar with the pizza oven is great too. The resort and rooms are beautiful. The poolside food options are pizza and cheeseburgers. So worth the upgrades. The entire staff at the resort wore masks the entire time. Wi-Fi is free throughout. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. by Adrian updated October 11, 2022, 7:10 pm. The resort was impeccably clean. more. We stayed in a junior swim up suite and had plenty of space, including a gorgeous room and deck. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. Spanish Hotel Firms Will Build Jamaica Worker Housing. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. Located a 25-minute drive from the resort. Thank you for letting us know how memorable and special was your stay, due to our hotel facilities, the food & drinks quality encountered, amusing entertainment, and the outstanding service provided by our colleagues. 18 km From Cancun International Airport. Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort There are a few drawbacks to this beach. By 9:00 am almost all them are shoved under somebody's chair who isn't even there. Located in the Riviera Maya region of Cancun. Amazing resort, unparalleled service, and some tips before you head out. Please, receive our warmest regards from The Excellence Collection. If you are really into your golf then your best option is the El Camalen Mayakoba Golf Course. Is Cancun Hotel Zone Safe to Visit? Travel Safety in 2022 A. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Its worth it to avoid stairs and ease of pool access during the day. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Yes, free parking is available to guests. Before you arrive, try and request a room in building 1, its the shortest walking distance to all of the main areas. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Im currently at ERC (July again) and the vibe is completely different. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Our 4th getaway to the Excellence Riviera Cancun. It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. The sand was piercingly white and the ocean had turquoise colors to it. It has been a pleasure having you with us and we look forward to hosting you back soon. Lastly, bring lots of smaller bills for tips! We were very keen to do this, but could never get a spot on the tour. Save. Infinite Excellence, for Adults Make our Riviera Maya All Inclusive resort your adults only home away from home. I would recommend you go there, much better value. You also have the option to opt-out of these cookies. All of this was done outside what I consider normal business hours. Please, receive our warmest regards from The Excellence Collection. Pools: The pools are gorgeous and relaxing, but get our first complaint. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. On top of everything, the entertainment team was superb. 90'ish degrees. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. Riviera Maya Destination Weddings | Excellence Riviera Cancun If everybody just left them in the water when not in use, there would be more than enough available. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. The bar service on the beach was on point and our drinks never reached the bottoms. Six meandering pools wind through their grounds. The test was fast and easy (its the stick in nose test). There is so much to do at this resort. Pool rules say you cannot take them out of the water, but everybody does. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. The cuisine has so much variety, the drinks are made to the standard you expect. Package deal Contact accommodation for availability. And here is the next complaint in our review. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. It has been a pleasure hosting you as our guest and hearing from you that you will definitely be back soon. We really appreciate your detailed feedback. WARNING Money stolen from safe! - Review of Excellence Riviera Cancun If you want to grab yourself a deal there are daily offers that are available. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. Necessary cookies are absolutely essential for the website to function properly. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. The check-in process is really a spectacular sight to be seen. The staff here at the Excellence Riviera Cancun put great effort into keeping the guests entertained with some genuinely interesting activities. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. We don't do repeat's on any other holidays we take, but there's so much about ERC that makes us come back again and again. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Juan at the martini bar is the best bartender. Excellence Riviera Cancun - Tripadvisor Again this course is on the premium side and can cost up to $300 for around. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. Yes, Wi-Fi is included and is available throughout the resort. Our second time staying at an Excellence resort. The staff is friendly and fast. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Other than requiring masks the Cancun airport was operating like it always has. That works for most people, but we go on vacation to away from the world. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. Why Playa Mujeres Should Be Your Next Vacation Destination The day usually starts at 8:30 A.M. with yoga and ends between 10 P.M. and midnight with a band or a dance party. Thousands of family travelers come here for their sun-soaked holiday each year. Because the ocean was not appealing, the pool areas were packed. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Before you go, Id recommend downloading the Excellence app. When choosing an all-inclusive resort I think the food is the most important element we look at. Actually I can't decide on where I want to stay or should stay? Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. The pool around the restaurants with the swim up bar was the only one that actually cooled us off during the heat of the day.
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