Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. It looked like they played soccer with the ring. We went to the Kay Jewelers located in Pentagon Mall. You should not buy your engagement ring from this jeweler. I was they would call me by end of the day to let me know, off they did not calll. I would also like the diamond replaced based on the diamond guarantee that you offer. Will I have to pay shipping charges if I request in-store pick up? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. An expert can help you narrow down options and find the perfect jewelry. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. (Cleaning and inspections are not available at kay.com.). I will be sure to share this with everyone I know. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. Teenagers look in the store windows at the mall, dreaming of diamonds and charm bracelets, and 20-somethings . What is the difference between white gold and platinum? My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Really?!? Immediately receive the case number. I customized a wedding band for my fianc and it was a mess. Was told it would be expedited and will be issued within 7 days. Furthermore, we guarantee the accurate carat weight of your stone and the gold content of your mounting. Contacting Kay Jewelers. This company is HIGHLY UNPROFESSIONAL. The sale associated was so patient and polite and very helpful. Visit Kay to find your dream ring today. The store is refusing to do that as well. That was not going to fly. You're in the right place! cart reminders from KAY at the cell number used . December 2021 my husband purchase 3 tennis bracelets for Christmas. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. I gave them the ring to have it repaired and they have lost my ring and will not replace it. I will NEVER shop at Kay again. They treat their employees like numbers. Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. Customer Service Number: 1-800-527-8029. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! was even willing to spend more & trade up, with a warranty purchase. I wish they could be bottled and distributed for anyone doing their job everywhere. The Werewolf Diaries 2: Kapitel 5: Kayleigh - Weinmond: Deutsche Ausgabe: Ketterling, Corinna, Schwarz, Alicia: 9798377463382: Books - Amazon.ca In our experience with Kay, we have had several frustrating experiences. I mostly enjoyed the shopping experience from here. Let me trade up without spending $450 first. Top of the Page, Do all rings come in the same size or are there different sizes available? Please see our return/exchange policy. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. Great Staff and very pleasent and helpful. Went to file a complaint directly with Kays, & I got from them - if I would have brought it in for my 6 month inspection, then I could have purchased the warranty & I wouldnt be in this spot. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Pinterest (Visited 147 times, 1 visits today) You may also like. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. All Rights Reserved. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. 8:30am - 10:00pm; Tue. We'll partner with you to find a solution that works with your . With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. This situation became the most unprofessional experience of our lives! Doesnt seem like much but its a $600.00 difference. durable and stronger than white gold. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. Submit a complaint and get your issue resolved. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). Contact information is as follows: Here, KAY Jewelers is offering you $25 OFF on all their products. Budapest. Grab your savings right now. Of some multiple emails still have gotten nothing back. New setting for $500 with my stones put into it or b. Kay Jewelers does not raise credit limits automatically as a matter of policy. Please do NOT purchase a wedding ring or any JEWELRY from this company. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. transition: all 0.5s ease; Unsubscribe easily. Do Kay Jewelers Increase The Credit Limit? .owl-carousel .owl-controls .owl-pagination .owl-page span { Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. It's a wedding band. What is the difference between natural and lab-created stones? You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. Kay Jewelers has a consumer rating of 1.59 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. border: 1px solid #515666; Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. #greatcause. I email Kays and surprise surprise their "vendor" never even issued my return. We were told the possibility of recovery was highly unlikely. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. I had read all the reviews after purchasing, and got really worried. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! As an Amazon Associate, we may earn commissions from qualifying We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. It can take up to ten days for this service. without changing your browser settings you agree to their use. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. (Engraving is not available on Kay.com.). I have spent a ton of money at Kay's because of Chris. I will have to take legal action to resolve my claim. I just want to trade it in for something else. This customer service is it's terrible to say the least. It's time to enjoy your shopping with such a big sale. Presently, Kay jewelers is in breach of two contracts that I have with them. What is KAY Outlet's return and refund policy? Desired outcome: For a price quote on specific engraving requests, please visit your local KAY Outlet store. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. Sign up to receive our free weekly newsletter. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! Often, support service operators "redirect" customers to the site with a request to first . The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. Global Technical Recruiter. I love my Leo diamonds. Contact us by mail or phone. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. Mon. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. background: #515666; color: #515666; They are really refusing to give me My money back. Let me trade up without spending $450 first. Top of the Page, What is a special ordered item? This being, because it wasnt inspected. My store experience at Kay Jewelers was absolutely amazing. Kay Jewelers offers engraving on rings. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. That's why we offer several ways to pay. Learn more So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. links within this website. I call to have it fixed and was told no. color. <3 my kay.com :), Great service and products. My husband surprised me with a beautiful kay jewelers wedding ring I loved it diamonds on the bottom and the top really love it they did a great job with it . monetization. 2020 for repair. *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. color: #515666; } They told me the entire ring should be cashed out because it was unrepairable. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Took it in to exchange it and was told I couldn't exchange it by the 3rd manager. Repair by an Expert. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Here, KAY Jewelers is offering you $25 OFF on all their products. enhance your experience. NOTHING LIKE HAVING MY LIFETIME WARRANTY.. she was so patient and understanding. I WAS there at 6 months. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. I called them and they told me that they had found and it would take another week to be ready for pick up. Sorry I didn't listen to my friends. To calculate the overall star rating and percentage breakdown by star, we don't use a simple average.
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