Perhaps Mark from Splashtop may have an answer. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Copyright 2023 Splashtop Inc. All rights reserved. So, first interaction here, so if more is needed, or if I am doing something wrong, I am open to suggestions or guidance with forum ettiquette. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. As Chrome Remote Desktop is a Chrome web-based tool, uninstalling and reinstalling Google Chrome can also fix the problem. Right-click on each mouse and choose " Update driver .". Hit the Settings gear (located beside the name of the remote computer), Change the resolution to Best fit to local computer. Our support team has not heard of this issue before. can you proceed to file a ticket so we can assign someone to work with you to resolve and escalate to product team when needed. Splashtop recently released update versions. Is there a way i can do that please help. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). Lastly, users must download Splashtop onto both participating machines to use Splashtop remote printing. This black screen will linger for a few seconds, and then the app crashes. and should just immediately switch to the RDP terminal session. During a remote session on the office computer, right-click the desktop; Select Duplicate these displays from the Multiple Displays section. It frustrated me because I see these types of "answers" all over the place that contribute nothing to the conversation and usually end up in them getting derailed, just like this one. Click Continue to hide the hints and view the remote computer screen. OMG!!! 1) Insert the Windows bootable drive and boot from it. As I said before, "Using any of the others is IRRELEVANT to my issue with SPLASHTOP. Any quicker keyboard shortcuts? That's useful clarification. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. The Current Sessions list shows you currently running sessions under your account. After LastPass's breaches, my boss is looking into trying an on-prem password manager. This is not the case. Proving that someone else's product works when I had already proven that their own product can work would have been a waste of time. Microsoft MVP: Office Dev console session, and then switch to the RDP session, then Splashtop & RDP Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Ok, so it's a touchpad issue. THANK YOU for sharing. Our team actually found a potential issue that terminal session switching doesn't work for selective Windows 7 machines. this might be the cause for the issue here as you tried to switched to terminal session on WIn7. RDP is NOT open to the Internet in general). Keep your computer ON and make a successful connection, then shut down your computer (power off). Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Why? I decided to let MS install the 22H2 build. and was challenged. Privacy Policy. thank you !!!! local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams However, another option besides uninstalling drivers is to reboot a key called VirtualDisplay. Below is the remote users computer screen shown in an SOS window on the technicians computer screen. Sound like it is working. We all make mistakes like YOU did. Chief Technology Officer at OnePlace Solutions. Then via the Browse button below select the cursor file beam_r.cur. As long as you do NOT log into the Windows Anyway, thanks to your excellent post I now have a pointer again! He only would be correct if I were trying to connect to the Console session, but that is NOT what I told them I wanted to do. Sadly this doesnt work for me. Choose your primary button from the drop-down. It is so frustrating when it disappears . I can move in the 3d field, rotate etc, but All Vision Hotkeys for top or side views or hotkeys with features like "Extrude" dont work. If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. This topic has been locked by an administrator and is no longer open for commenting. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. Copyright 2023 Splashtop Inc. All rights reserved. Step 3. '"Oh, I understood that completely when I first read it. Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). What if 100 people all jumped in and said that their other product works, would that have helped figure out why SPLASHTOP did not work? This does work in LogMeIn, TeamViewer and GoToMyPC. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. is a KNOWN ISSUE?Gregg. I love getting comments like yours. Thanks Gregg. Some seem to have resolved this by either enabling or disabling mouse trails in Control Panel -> mouse. Your mouse should now be connected! And what are the pros and cons vs cloud based. Alternately if you are already in Trackpad Mode try toggling this off and on again while moving your mouse. Thanks. Is there a bug report with microsoft we can upvote to get this fixed? 4. I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. I see that type of response, but I don't reply to them because they are not in my post thread. In some cases, the remote window will freeze for a while, maybe 5 seconds or so, then you could control the computer again. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! Note that the page will automatically detect their operating system and offer them the Windows or Mac download if they are on a computer or a mobile app download if they are on a mobile device or tablet. A recent New York Times article titled How Your Boss Can Use Your Remote-Work Tools to Spy on You has led some people to worry that Splashtop can be used as a tool for managers to spy on their employees. Below weve provided several ways to resolve Splashtop connection issues. As demonstrated in the video above, its important to remember that the mouse support feature in the iOS 13 update is meant to mimic the iOS touch based interface. Most often, users will receive a black screen upon opening the app. : I was messed up by which Windowss pointer would I change for ( Guest or Host ). Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) Oh my gawd, Id have your babies if it were biologically possible!!!! AnyViewer is a safe and reliable remote access software for Windows. Here is how to change multiple duplicate displays to mirror one another via the Windows display settings: Once changes are confirmed, all windows should consolidate down into a single screen. Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Getting a top-tier mouse is going to cost you $50 to $100 no matter what sensor type you pick. The purpose of this function is to prevent other people from accessing the connected host remote computer. Tap to run the Splashtop Business app on your device (in this case an iPad). At that point, I knew I was in for a long week. Do you get it now? No, obviously, I cannot use VNC or anything else to test this specific Splashtop issue. Even though Splashtop SOS just happens to work, SOSALSO IS 100% IRRELEVANT to the Splashtop issue that I had with the regular Splashtop product. Thanks for bringing this to our attention. Now, when Windows is loading with the spinning dot on the display, press and hold the power. Just started using Office over RDP I was lucky to stumble across this page to fix this annoying issue. thanks for leaving the comment. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! They were telling me it couldn't be done at first. Working remotely from your iPad and iPhone just got a lot easier. View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! 04-10-2020 12:26 AM. Operating system not responding. To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices Hi Team, Mouse pointer disappearing when using splashtop for extended display. In the Mouse properties window, change the Scheme to Windows Black (system scheme). Within that window, you can control their computer with your mouse and keyboard just like you were sitting in front of it. 3) After selecting language, press Shift + F10 to open Command Prompt. Steps to transfer files Install Splashtop Streamer and Splashtop Business app. Have you installed the latest streamer and application? On the streamer computer, navigate as follows: Right-click install_driver64.bat (for 64-bit OS) or install_driver.bat (for 32-bit OS), Create a remote session to the client computer, Once the drivers installed, a virtual display will appear after a remote session begins effectively (usually called SP-DSP00), Show solid color background on remote computer desktop. Therefore, you can try repairing MBR and rebuilding BCD to fix the Windows Automatic Repair not working issue. response? Step 2: Tap the power button to turn it back on. 0 Comment actions Please sign in to leave a comment. you saved my life i was so frustrated editing documents. When on a Splashtop session, the mouse cursor won't change when hovering over buttons, pane dividers etc - it just remains a pointer. Lock the remote computer's keyboard and mouse while in session. (Or equiv) Also check it's enabled (which presumably it is) - just noting your hotkey above. QED. After entering the 9 digit code into the SOS screen of your Splashtop app, click the arrow to connect and the remote access session will begin. mouse click not working on desktop but works on task bar and elsewhere. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. You should see a prompt to pair your mouse. And the down arrow button on the right hides the toolbar. Read reviews, compare customer ratings, see screenshots, and learn more about Splashtop Wired XDisplay HD - Extend & Mirror. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! My i.t dept had no idea how to fix this. I hope that it will be a "moo point" by then anyway. If the problem were to persist and you needed something to help you i said "can't you use VNC?" Think this help any others like me. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. Follow the steps below to learn how to do this: When faced with the reversed scenario (AKA printing from a remote Mac to a local Windows), users must download an alternative reader. Is there a way i can do that please help. At least that almost makes it possible to use the system. To verify, connect to a remote computer using RDP (via VPN or protected login as I outlined), then connect to that user's RDP session using Splashtop as in the image below.I appreciate any help!Gregg. If your mouse pointer movement disappears, follow these steps to determine if your computer is completely frozen. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. You should try it some time! So pleased I found this after trawling through all the idiot didnt read the manual posts on other sites. All I needed was someone with good reading skills to read what was right in from them and NOT miss it like you and they did.--------------, "Just because you cannot see the value in a suggestion doesn't automatically render it irrelevant." Open the app to see if Splashtop runs as intended. Fixed Windows 10 Remote Desktop mouse issue. I did not need ANY other steps to prove that. If I choosethe second item (with Active in the name), it opens the Splashtop connection and leaves the RDP session running. "Do you see that your response was no different than me asking a specific Exchange server question in the Exchange forum and getting a "Can't you use a Kerio server or something similar?" Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Sometimes the remote session isnt as crisp as the one users would experience when operating the computer at the office. THANK YOU! Change), You are commenting using your Facebook account. Automatically blank the remote screen when connected. Ahh so my suggestion was valid and you tried it (without consciously knowing it), testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. Starting the session from a mobile device is very similar to starting from a computer. "Splashtop wont let me connect at the same time as an end user!" They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Multi-Monitor Viewing Options Multi-to-Multi Monitor View The true multi-monitor experience. Splashtop Personal app introduction; Hot Topics. You will be prompted to log in with an administrator account on the Windows machine and you will then be able to perform activities that require administrator privileges. ", which is completely unrelated to Splashtop's issue. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. If your device has a firewall or anti-virus enabled, ensure the following Splashtop processes arent blocked: Windows XP or Server 2003 computers must be, running XP SP3 or Server 2003 SP2 with the most recent Windows updates to support the latest security/encryption algorithms, and have the. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. USEFUL" comment is USELESS because you failed to read the scenario correctly. Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. Thanks for not making a long winded explanation and simply getting to the fix. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. If this still doesnt work, try running an older version of the app. Find out why 20 million people use Splashtop and try it out for yourself today! 3. Thankfully the fix is a pretty simple one. NO! Its possible to use Splashtop and RDP together, but as you The Session Code field and Connect button allow you to enter the 9 digit code from the users computer or device that you want to access. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. Close the file manager to return to remote desktop control. Thanks for the comment made me laugh and glad it helped end your frustration. This is indicated by the icon at the center of the toolbar, as shown below. Many other remote control solutions do not have this security feature. On mobile devices, the experience of controlling the remote computer is a little different than when working on a computer because you wont have a mouse. Follow the prompts to update the driver if prompted. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. QED. And for this you can use Flexihub software. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). Yes No AM ambercalm Replied on October 4, 2016 For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). Simply locate the device you need from the list, and click the Connect button beside the device's name. If so, change the cursor movement in Excel so it's set up properly. When you start a session to access a Windows computer, there is a checkbox where you have the option to Connect as Admin. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. Try It Free Buy Now. session can co-exist. Users must install an XPS reader on the local Mac in order to allow the Windows machine to use the printing feature. Seem like what you have For example, you can set the right click to be the home button. Until they are all ticked and working I cant fully remote (as I had done previously) my common experience is I can see the remote but cant click on the screen. They give you the code displayed in the app and you use that code in your Splashtop app to remotely access and control their Android device. Expand the virtual display to a full screen mode. Wait for Windows to detect the mouse again once the installation is complete. 0 Comment actions Techsupport November 18, 2015 20:46 Just to add another item: The menu dropdown works after I make any change to the Windows Theme. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. (It does tend to disappear after watching a movie online.) However, it is not a default/standard feature included with all Splashtop plans. We will need your help to reproduce the issue then collect logs. It just made you look like a fool when you tried in vain to defend the Exchange scenario with added, unrelated information about testing with Kerio. That would be the only reason I can think of for someone to say that. In my case, I use a VM for work on a personal machine, as I am a contractor and the work VM needs to be on the network and have all the group policy stuff, which like many organisations has its theme logod for corporate satisfaction. The good news is, this is not a huge obstacle and the solution is practically as simple as printing from the same operating systems, once the correct reader is installed. My response frustrated you because you were under the cosh, feeling pressure and the one people that could help you weren't helping you as you needed. @phlyx This is a common problem is being solved. I'm a freelance writer specializing in technical communication. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Id definitely like to hear of a permanent solution to this as its damn annoying. Launch the app on your PC and choose " iOS " and then " USB ". Grate Job man .because of this I face lot of problem in last 6 month but Today It solve.Thank You So much, Glad it helped, thanks for leaving your comment . Try tapping the touchscreen with your finger, and then try tapping the screen with your surface pen. On your iPad, click " Trust " when " Trust this computer " pops up. So much so that Ive updated the article to point out that you should make the change ion the guest (machine that you are remoting into). You just don't get it. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. Cant you just use VNC or something similar? There are some additional options under the Settings menu. If the user visits the SOS app download page from an Android device, they are prompted to download the SOS Android app from the Google Play store. Its been fun to see how much relief this tip has been bringing to clearly frustrated people! The image below is my Win 7 VM. The cursor only appears while in the ribbon. I need to be able to have us BOTH on the computerthe user via RDP, and me via Splashtop. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. It felt like I am dealing with Dell support techs with their blinders on.I will do their suggested workaround and try it again.Thank your much less frustrating help!Gregg, Mark,The question Do the cursor settings go back to the original settings? ", THEN your response would have been perfectly fine and I would have thanked you for the suggestion. See if you are still experiencing a problem. Thank you. I realized I messed up when I went to rejoin the domain To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. Advance Has proxy settings options (No proxy, Auto, Manual) and to set Server, Username and Password. When youre done with the session, just click the End session button at the left of the footer toolbar. Ive tried every driver, policy changes, and display setting changes. Step 3. If I choose Console, the user gets kicked out as expected. 3. Did you seriously think I was unaware that other remote support tools exist? (i haven't tried this it is just a blind suggestion), Sure, I could "just use" VNC, or AnyDesk, or TeamViewer, or any of the dozens of other remote support tools, but let me ask you this question. My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game.
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