How has everyone's experience been with Vivid Seats? : r/phish - reddit None of the options worked for us NEVER will I use this company again. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I want my $1,500 back in my bank account. The 21st was spent on the phone trying to aquire our tickets. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. Phoney Company! Suggest you use another ticket broker. All Rights Reserved. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. I purchased tickets well in advance and the tickets weren't cheap. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Paid over $300 to an event that was postponed minutes before it was scheduled. Bought 6 tickets and only 4 were transferred. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener But, that won't happen with your company. They refunded, but I am out 2 nights for the hotel. Definitely recommend. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I paid for the first 15 rows. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. Was not able to get in with those tickets I paid for. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Refund of ticket price. Over 100 million tickets sold. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Ultimately, hung up on me. Ticket resale limitations; prohibition; exception. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. I had to buy either 1 or 3. To sell tickets, they must meet Vivid Seats requirements. I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats Reviews - 31 Reviews of Vividtickets.com | Sitejabber With 30 mins. We launched @recap.email and legal webhooks. IE, Hundreds of people are standing in front of you. Couldnt cancel that ticket either. I highly recommend purchasing tickets from a verified seller on Vivid Seats. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Is SeatGeek Legit? He said they can't refund anything because they connect 3rd party sellers. I specifically chose a section my whole group is in. So, if you sell tickets for $100, you will receive $90. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. I just want the tickets I spent my hard earned money on. THEY ARE SCAMMERS. Yes. Yes. Providing an exceptional buying experience is something we want all of our fans to experience. The request was put in minutes before. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. I feel that you overcharged me. Vivid nor Ticketmaster seem to care about my issue. Customer identification can be provided if needed. Going to more events with Vivid Seats gets you to more events. I ordered premium tickets for the orchestra section. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Share your photos and videos with others to prove the truth of your words. I found two separate listings for tickets in the same section and row. I just bought Madonna tickets for the Cleveland, Ohio show August 2, 2023 show. Vivid seats is horrible. This was an absolute nightmare. Total SCAM! Along with the listed ticket price, the company adds shipping costs and a service fee to each order. From over pricing. This information will help to determine next steps. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. I wish you didn't exist. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. Vivid Seats | Buy Tickets on the App Store The Insurance is not included. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! It told me the section of the tickets but not the exact seat numbers. I was charged $1, 053.00. This complaint was posted by a verified customer. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I did not get what I paid for. Takes no accountability for a time glitch that had us go to a show at the wrong time. Vivid Seats Reviews - vividseats.com - Review Centre ColPhorbin 1 yr. ago Read more Comments: 0 Never again. I had a purchase trouble on Vividseats. Showed up after start of game and lot was closed. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Vivid Seats $7.5M Event Cancellation Class Action Settlement They asked for an alternate email, I created a new account w/that email and they said they were sending tickets to that one. Complete scam drove 4 hours for a game and was told the tickets had been resold and we couldn't get it. Vivid Seats vs StubHub - Which One to Prefer? [Sorted] - TechWhoop Gain trust and grow your business with customer reviews. Nothing arrived. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Vivid Seats Culture | Comparably Is this your company? On December 13, 2022, I received the tickets from Vivid. Disgusted. Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Products used:Tickets for an upcoming football game. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com The buyer is responsible for these costs. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. The request was put. That is a lie. They didn't even attempt to make it right. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. ConsumerAffairs is not a government agency. The market price provided by Vivid was over $500 per ticket. I called 2 seconds after I saw the $960 total. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I simply want a partial refund because I feel that is fair. Business Profile for Vivid Seats LLC - Better Business Bureau I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Not game day yet so have not opened app for seats. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I would like to warm people to avoid buying tickets through Vivid Seats. First received an e-mail asking me to call because there was an issue. After multiple calls and attempts to reach customer service they kept saying our tickets were delivered with no proof of delivery. Vivid Seats Culture At a Glance. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Also, VividSeats says all orders are 100% . Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. This will surely increase the credibility of your complaint. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. This comment was posted by a verified customer. 10.1K Ratings. Despite very different reviews, the site is very popular not only in America but also abroad. only our *Volume Resellers* are allowed to re-sell tickets. Click here to get notifications about new complaints of Vivid Seats. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Purchased parking for the Super Bowl. I would never have the paid this amount of money for average seats. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats Reviews | Shopper Approved Vivid Seats vs Seatgeek - Best Ticket Sites The tickets are yours now to you have to figure out what to do. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Sign up to receive our free weekly newsletter. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Disputed several times and no resolution till this day. It went to automated system and never got a person to talk to. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. They refuse to give a refund due to sending the tickets prior to showtime. Melinda, your concerns are absolutely valuable and matter to us. Is Vivid Seats Legit? Review, Comparison & Alternatives Very deceptive and unfair marketing. 1st time user. 2023 Trustpilot, Inc. All rights reserved. All they say is their sry, well so am I! Date of experience: 26 February 2023. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. We believe in full transparency, and strive to ensure our fans are informed. I hate what you stand for. Full refund and apology for lack of ticket delivery. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! The company says it "provides a legit, safe and secure platform. One arrived by mail with a "Lot 16" other was delivered electronically. Vivid Seats has not responded to my email. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Vivid Seats is as legit as ticketing sites come. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. Will my seats be side by side? My credit card was charged $328.30 that day. When the tickets never came, I contacted Vivid repeatedly. Claim it and get a lot of features. They deserve to go bankrupt as they cost me $800. The second time was one of my worst experiences trying to buy event tickets. How reliable is vivid seats? Explained by Sharing Culture WRITE REVIEW. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I will never use vivid seats ever again. We would like to look further into this for you. My tickets were not released until 1 week before the show. Vivid Seats | Event Tickets - Apps on Google Play Day of game they said only had 2 tickets available and sold my other 4. They take your money, and you have no valid tickets. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. Verification can help ensure real people write reviews about real companies. Vivid Seats offers a premium shopping experience and the industrys best ticket prices. Long story short the ticket transfer did not go smoothly. Kept telling me same blurb about it was my fault, not his, no refund, etc. Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. 1239964100050. People need to understand that VividSeats works against you. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You Long story short I never received the parking pass and had to pay in full at the gate. We are all set now and appreciate her cheerful assistance. I purchased tickets to the motley Cre concert in Seattle in 2019. They can see this but they refused to issue a refund. Is Vivid Seats Legit? [See If The Ticket Resale Site Is Any Good In 2023 ] Ong please do not use this businessshadey as a summer afternoon under a big oak tree. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. I was purchasing 3 tickets and wanted to make sure we are all seated together. You get an email when the tickets are sold, and then you either upload them or ship them. Thank you. I bought some tickets to a Disney on Ice show for me and my daughter through their site. We encourage you to monitor your bank and email for further updates on your order. But, what I'm reviewing . I thought Vivid was a pr0n company. My friends and I attend several differant venues and purchase tickets online. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. I spoke with Carlos A over the phone to purchase my tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. This review was chosen algorithmically as the most valued customer feedback. Original review: Feb. 9, 2023. I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. I will always use vivid seats when getting my tickets. Finally got my tickets and had a great time speaking to the very helpful gentleman. Recent customer reviews are positive. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. What are "Email Delivery" and "Instant Download" tickets? A refund or seats in RTC4. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. After a couple days and a hour or two of being on hold I finally received my refund. The two tickets never showed up, so we had to buy 2 more last minute at higher price somewhere else. I tried not to trip thinking I could sell them forward. One can only hope these ticket monopolies will be better regulated in the near future. Chicago Illinois What kind of scam is this? If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. The company was founded in 2001. New customers can take advantage of this exclusive discount offer! Agreed! We absolutely value your feedback and apologize for the stress this may have caused you. Abel helped me and made the process easy. You can count on usas our fans already know. Unsubscribe easily. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats has 450 employees. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends Vivid Seats: Reviews, Complaints, Customer Claims, Page 2 | ComplaintsBoard Here are 8 tips for writing great reviews. I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. I was told that I should have known that by this note that was listed: xfer Piggyback. I'm very disappointed in Vivid Seats. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Vivid Seats Pay & Benefits reviews - Indeed I expect to pay the normal service fees, but not what you charged me for the tickets. What I received were tickets in Section B, Row N, Seats 147 & 148. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. There was some type of electronic glitch. Her personality was fantastic and the whole experience was just perfect. A. The name on my ticket was someone who purchased tickets the resold them through vivid seats. 2,266 Reviews of Vividseats.com - Sitejabber On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. BS. Vivid Seats Review: Is it Legit, Reliable or a Scam? On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I was unsure on how this all worked. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Its location on this page may change next time you visit. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Desired outcome: Vivid Seats. Working at Vivid Seats | Glassdoor We assure that you and your partner will be able to sit together. As of Oct. 13th 6:38 pm I am unable to access my tickets. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. Vivid Seats goal is to safely and securely connect customers with event tickets. I feel sorry for other customers who have lost a lot more money than we did. What 4 Analyst Ratings Have To Say About Vivid Seats. They go above and beyond to make my transactions fun and fast! Nowhere on their site did it say that these two tickets wouldn't be next to each other. The original ticket price is $42.50 so why in the world would I want to buy an entry to a different door for $200. No issues at all, would use them again. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets.
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