You can find information on how to access your Mobile Membership through the AFL Live App here. No, Ticketek Gift Vouchers are not reloadable. When can I request a refund if I have purchased Refundable tickets? Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event. Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. We'll now show you the tickets which have been allocated to you based on your selections. Ticketek's ticketing system is able to set/limit the number of tickets individuals can purchase to an event at the request of an event organiser. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. <>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S>> Postponed and Cancelled Events. Tickets purchased to General Admission events cannot be refunded should they be lost. To access General Admission seating, members can either scan their membership card upon entry or scan the ticket loaded on the AFL Membership app. 2 0 obj Tickets for Sport, Concerts, Theatre, Arts, Family Events, Comedy, Festivals | Ticketek Australia Wu-Tang Clan & Nas NY State of Mind Tour NRL Telstra Premiership 2023 Season GABS Craft Beer Festival Palm Tree Music Festival Ft. TISTO, KYGO, LOST FREQUENCIES & More Ampol State of Origin 19 Crimes x Snoop Cali Rose ISUZU UTE A-League 2022/23 Season The email may have been filtered by a spam filter. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. No, the credit card pre-fill feature simply gives you the option to save your card details. What if I need accessible seating? 4. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation; The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity. Change of mind is not an approved reason. Ticketek will very rarely permit GA tickets to be distributed via regular mail thus the reason delivery options such as Registered Mail and Express Post are available only for General Admission tickets. If you arrive late, you may not be admitted until a suitable break in the event. Ticketek recommends that you select Registered Mail for these events where available. Also tap on the 'i' icon at bottom right of event pass to 'flip' the ticket over to find extra transaction information. To do this, please check the 'keep me signed in' box when you log in. Selling tickets or offering tickets for sale for above their face value via auction sites or any other unauthorised means is in breach of Ticketek's Terms and Conditions. What are the different types of Ticketek Gift Vouchers? xYmo Z)y"=H}=@0JrJHqvkKpp]I&dqEYlS/wGOG,<>zgW;-)Pk=#SY3%nMHqB6PrBYTJgRUe;>y2<5LKc?\e.f Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Simply open your mobile ticket as usual from the SMS you receive from Ticketek. You can only save the details of one credit or debit card to your My Ticketek account at any one time, so if you choose to save newly entered card details they will override any previously saved card details. How do I save my credit or debit card details? Once you have added tickets to your Passbook, you will be able to access event passes at any time regardless of connectivity. How long are my friends seats placed on hold? Browse through the seven featured genres by clicking on the tabs near the top of the, When you see an event that interests you, click on either image or title to visit the page dedicated to that event, If you're interested in a VIP experience, either corporate or as an individual, select. Where possible, we approach eBay, via its VERO program, to have copyright infringing listings removed from its site. No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. The only ticket gate open and working was the MCC stand, where swarms of people were forced to queue for paper tickets. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For security purposes, you must still enter your password when purchasing or updating your account details. When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Note that General Admission tickets, if lost may not be replaceable therefore we again recommend ezyTicket or Ticketek Mobile Ticket, or registered mail where available, On occassion you will also be asked to complete the Ticketek safeguard ("Captcha"). CONCESSION & JUNIOR POLICIES Concession Policy A person must have the appropriate form of concession to purchase a concession ticket. Concession tickets can always be purchased from your nearest Ticketek Agency, provided they are available. Select your desired area, then select the $0 member ticket. More information relating to mobile ticketing will be communicated in the lead up to the season. Who is entitled to a concession or child ticket? With a focus on superior customer service, innovative products and market-leading technology, Ticketek processes more than 18 million tickets to over 5,000+ New Zealand events per year. This message is displayed when there is either an inadequate number of tickets to fulfil your request for adjacent seats eg. Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services teams. Tap "Add to Passbook" at the bottom of your mobile ticket. Do I have to save my credit or debit card details? chevron_left. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party. Log into your My Ticketek account and make sure all the details are correct. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller). If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 0800. Can I use my existing Ticketek Gift Voucher to purchase another Ticketek Gift Voucher? If they are using an iPhone they have the option to 'Add to Ticket Wallet' (they will need to download the app to view the ticket in their wallet). You now have the option to have your sign in details remembered for your next visit. The new Apple Passbook application allows you to organise your mobile tickets, boarding passes, vouchers and more in one place for easy access, and will be available to users of the new iPhone 5 as well as existing iPhone users who upgrade to iOS 6. Sign In Join today Please note: AFL House is currently closed to the public. If you purchased more than one ticket, make sure you print out and bring along each separate ezyTicket PDF to the event. 1 0 obj Yes - you can forward one or all of your tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). General Admission (GA) is the term used to describe a venue where there is no reserved seating for patrons. Note that Mobile Ticket delivery may not be available for every event. Why does the app ask to use your current location the first time it's opened? What does Ticketek do to prevent scalping? For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. If you have purchased concession tickets, you are also required to present a valid concession card. Write a review Ask a question. The number of Mobile Tickets that can be purchased per transaction is set to the ticket limit for the event you are purchasing for. No, refundable tickets can only be selected during the original purchase. What happens if my phone is out of battery or my network coverage is low when I get to the venue? Check your billing and account details. Change My Location This is so we can show you upcoming events in your vicinity. Gift Vouchers can be purchased for specific events when available. Don't forget to bring your ezyTicket to the event. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner. The mobile number provided will be sent your mobile ticket/s 8. We do not send tickets to PO Boxes or business addresses. When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. We will be in contact with you within two business days of receipt of this information. If you have access to the Ticketek iPhone app, you can log into your My Ticketek account within the app on your new phone (or on a friends phone) and the tickets will be in your Ticket Wallet. Some events have more than one price type. Can I request a refund if I change my mind about attending the event? Tickets will not be issued to persons other than the credit/debit card holder. How do I purchase a Ticketek Gift Voucher? How will I know when my content is personalised? Will the event be reserved seating or general admission. Will mobile tickets be removed from the Ticket Wallet after an event? No, you can't select Refundable tickets when purchasing Ticketek Gift Vouchers. You will be able to update your credit or debit card details during a purchase transaction by entering new card details and leaving the check box checked to save the newly entered credit or debit card details. Restricted view refers to those seats which may have objects which limit the line of sight, When you're happy your selection is correct, click the Go To Payment button. My address has changed. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. To do so, members will be required to use the 12-digit barcode number on the back of their member card, entering it on the website of the relevant ticketing agent (Ticketmaster at Marvel Stadium, Ticketek at the MCG). When booking from overseas, we recommend you choose either of the delivery options below when they are available: Ticketek is unable to guarantee ticket delivery by mail to overseas addresses due to the risk of post being lost in transit.
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