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We will not use or share your information other than as described here unless you tell us we can in writing. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. for more information about an FDA recall. Improve your performance with the support of the largest connected network in healthcare. Start by clicking the button below, and logging in with the email and password you already use. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. We are not required to agree to your request, and we may say "no" if it would affect your care. We reserve the right in the future to charge a fee for the use of Patient Portal. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. We will say "yes" unless a law requires us to share that information. Statement Code is incorrect. This information may include: your. If you tell us we can, you may change your mind at any time. We can use and share your health information to bill and get payment from health plans or other entities. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Patient Portal is a communication service offered as a convenience to our patients. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Select the patient statement you would like to view. Enter the answer to your security question. We secure your personal information from unauthorized access, use or disclosure. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. Join us in creating healthier futures for us all. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. We are required by law to maintain the privacy and security of your protected health information. Where can I fill out medical forms before my appointment? Get answers to patient FAQs and access tools that can help you on your journey. To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Find contact information and answers to frequently asked questions here. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. powered by. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. How soon can I expect a response from my provider? I'm . Select an available appointment from the calendar. We will say "yes" to all reasonable requests. All other Portal support requests (e.g. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). athenahealth is your provider's trusted billing partner for secure online payment. Please. If you tell us we can, you may change your mind at any time. This will bring up a list of accounts and settings. How do I know which providers share data (appointments, messages, test results, etc.) We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Please click OK to continue your session. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). See how we work together to solve healthcares biggest challenges. Why can't I delete my sent and archived messages? Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Accomplish meaningful clinical work on the go from your mobile device. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. Save time and boost clinical efficiency with our fully integrated, hands-free products. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. For Android devices: athenaPatient requires OS versions 10.x or above. Select the payment you would like to view. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Select your provider, office location, and your preferred time of day and days of week. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. This will bring up a detailed view of the results. Some practices using athenahealth products offer Patient Portal access on the homepage of their website. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). For your safety and security, your session is about to be logged off due to inactivity. It is your responsibility to monitor these messages. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Just find your QuickPay Code on your billing statement and you're ready to go. . Select the payment you would like to view. For your safety and security, your session is about to be logged off due to inactivity. We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. We have to meet many conditions in the law before we can share your information for these purposes. How do I ask a question about my account balance? Thank you for downloading athenaPatient! You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. The Patient Portal is an online service that provides patients secure access to their health information. You can ask us to correct health information about you that you think is incorrect or incomplete. From here, you can set up access via preferences for those you are a guardian or caregiver. Urgent matters should not be dealt with via the Patient Portal. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. This will bring up a list of all the test results you have received. We have to meet many conditions in the law before we can share your information for these purposes. How do I register for the Patient Portal? How do I schedule an appointment through athenaPatient? Registered Patients; Doctors etc. This can occur when the data systems are undergoing maintenance. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. If the issue persists, please report it by clicking Profile in the bottom navigation bar. Note: This page should only be . This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. However, we are working on adding more features to the app soon. Select the patient statement you would like to view. Cookies are used for system performance functionality. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. If you need to speak with the office sooner, please call the office directly. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. All communications between you and your provider's office are carried over a secure, encrypted connection. We are allowed or required to share your information in other ways . Were using data from the largest connected network in the industry to unlock insights into the future of healthcare. From there, you will see an option labeled Linked Portal Accounts. Drive better RCM outcomes by gamifying your revenue cycle processes. Your use of the Portal after we make changes is deemed to be acceptance of those changes. The Patient Portal provides patients of athenahealth customers access to personal health information, appointment scheduling, check-in, test results, billing and payment management, and other capabilities. Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited. . Example: We give information about you to your health insurance plan so it will pay for your services. When you receive the security code on your phone, enter it in the space provided and click. We typically use or share your health information in the following ways. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. It is your responsibility to login to your Patient Portal account and read the messages promptly. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We may say "no" to your request, but we'll tell you why in writing within 60 days. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. How do I turn biometric authentication on/off? You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. Here you will see an option under Our Resources titled Feedback. Click on the back arrow to return to the Patient Portal. How do I register for the Patient Portal? As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. To do this, you must create a password for your account by clicking the. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. For questions on those practices, please consult your healthcare provider/institution. Click the desired form. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. To log into athenaPatient, use the email and password for your Patient Portal account. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We were unable to save your data. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. It is at your provider's discretion to make test results available. powered by. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. This data is used to deliver customized content within Patient Portal to patients whose behavior indicates that they are interested in a particular subject area. Cookies are used for system performance functionality. By accessing or using Patient Portal, you further agree that any and all such modifications are effective and binding upon you immediately upon posting of the modified version. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. Navigate to your Patient Portal login page. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. We will provide a copy or a summary of your health information, usually within 30 days of your request. Yes. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Your data should be available again once the systems are updated. Adobe Acrobat is required to view and print statements and forms on the Patient Portal. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. If its available: How do I complete the necessary documentation and check in before arriving for an upcoming appointment? trouble logging in, password assistance, access to family members information etc.) No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. This website uses encryption software. These messages may contain information important to your health and medical care. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. Why is the athenaPatient app only available to patients of specific customers right now? It is at your practice's discretion to allow online appointment scheduling. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. If you need to speak with the office sooner, please call the office directly. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Were improving healthcare for physicians and patients alike. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We are required by law to maintain the privacy and security of your protected health information. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. Select the message type from the dropdown options based on the topic of your question. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. How do I view messages and/or responses from my provider? We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. The production team will review submissions but will not be contacting patients to follow up at this time. All communications between you and your provider's office are carried over a secure, encrypted connection. You may request a Patient Portal account for yourself. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You can find the feedback form under the Profile screen. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. Can I access appointments, messages, and/or test results for family members or others I may be caring for? When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. To do this, you must create a password for your account by clicking the. Who Can Access the Patient Portal. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Here, you will see a list of all the Patient Portals you have access to. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey.