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If your card is registered, contact us so we can block your card from further use. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. This page includes how to tag, card issues, and visitor info. Pay With For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. We also offer special discounts for children and military personnel. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. What should I do if my card is lost or stolen? What happens if I tag on, but I change my mind? All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. A: You made me laugh, thanks! This means we couldnt process your payment for automatic reloading. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Clipper: Clipper is the all-in-one transit card for the Bay Area. See the Apple Pay How-To page for more details. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. You will need to tag your card to a card reader or ticket machine to activate it. I was charged the wrong fare. Clipper is a regional transit card that can be used on all transit in the Bay Area. To add a card to your Android phone, open Google Pay and click the + sign. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. The garage offers parking forONLY $10 per calendar day! Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. Otherwise, you will be logged out automatically. However, there are 3 Clipper vendors at SFO. Key Clipper information translated to Chinese. All rights reserved. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. News; Twitter Twitter, Opens . If you are prone to seasickness or motion sickness, we proactively provide complimentary ginger candies as well as Dramamine and Meclizine, which we recommend you take as soon as boarding is completed. I loaded value online, but when I tried to use my card, it wasnt there. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. learn more. Yes. I'd like to plan my visit to the Bay Area in advance. Please check out this 2022 guide to Seattle whale watching. The extent to which you can use your card and the fees that apply depend on your credit card company and bank. You will select your seats when making your booking and may choose between the lower or upper deck. Transit Agency Tips. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. How does Auto-Reload work with monthly passes? The Google Privacy Policy and Terms of Service apply. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. All rights reserved. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? BART. questions, log in to your account. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Use the same ticket when you exit. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. If you are a booked guest, you can quickly change or confirm your San Juan Clipper seats by visiting our seat selection portal. Log in to your Clipper account. This is separate from confirmation of payment. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Picking up your value means loading the value on your card after youve placed an online or phone order. This might take a few seconds. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. What happened to my order? If you are not on the boat 15 minutes before the boat is scheduled to leave, you forfeit your seat and your fare. How can I set up my card to automatically reload? San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please plan accordingly and allow sufficient time. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. For Andriod phones, you may need the move your phone around. Visit Us Get an adult, Youth or Senior Clipper card If you forget to tag off, thats the fare you will pay. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. What if I buy a new 31-day pass before my current pass expires? We do allow walk-up day-of guests to purchase tickets if space allows. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. A: Your anger is warranted. Pet space is highly limited, so we strongly recommend you book in advance and use our Contact Us page to inform us of your pet travel plans. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Key Clipper information translated to Chinese. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. There is a 50 cent surcharge per trip for paper tickets. Center your Apple Watch display over the "Tag Here" graphic on the screenyou might have to hold still or rotate your wrist to align the device properly. #16 of 92 Boat Tours & Water Sports in Seattle. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. You can also add value through the Clipper app. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Thats why we say to allow a few extra days if you are picking up your value on a bus. If you already have a card, you can choose to set up Auto-Reload when you load value online. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Bicycles are stored on the outside deck subject to the elements. Privacy Policy. Can two people use the same card at the same time? Check out our virtual tour of the Victoria Clipper V! The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Clipper card says still in progress . I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Dumbarton Express. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. The correct fare will be automatically deducted. U.S. Immigration . For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Proof of payment is required. 877.878.8883. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Please note that you cannot use your phone to unlock bikeshares. Please allow ample time in your schedule to check in required luggage. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. All rights reserved. 4 yr. ago. Will the toll lanes reduce traffic jams? For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Many transit agencies offer some type of 31-day pass for your convenience. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. This means we couldnt process your payment for automatic reloading. 213-204-2900. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. All rights reserved. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. If you do not hear any beeps or see any lights, your card may be defective or damaged. Fares are based on distance traveled. This site is protected by Google's invisible reCAPTCHA. Q&A: Highway 101 express lanes opened Friday. Season Tickets. The top outer viewing deck is open to all guests and is non-reserved seating to enjoy during our whale watching trips. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Your 31-day pass becomes active the first time you use it to pay a fare. Discounts; Where to Use; Locations . Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Hotel Package: Non-refundable within 4 days of travel date. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. After your second tag, the card reader will display a message that your initial tag was refunded. If the condition evaluates to false (.F. There are three seating classes on the Victoria Clipper ferry. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Once you do that, it will show up in your account. 2,123 Reviews. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Learn more about Clipper on your phone. Clipper cards pending pass? I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. For more information, please see our Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . No, there is no smoking or vaping onboard the Victoria Clipper V or San Juan Clipper. Learn more about required travel documents. How do I set up and use a Clipper card on my phone? After the end of the sales window, be prepared to pay your fares with cash value. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. What is the best way to tag on the new Clipper card readers? You have up to 6 months to spend down your balance, so you can load the funds. I loaded value online, but when I tried to use my card, it wasnt there. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. Three beeps and a red light means your card wasnt accepted. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. 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However, they will need to keep their plastic cards for proof of eligibility if asked by a fare inspector. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Im so glad that I dont have to go into the office the last two weeks. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. Weekly and monthly passes are not available. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Outdoor Activities, Tours, Boat Tours & Water Sports, More. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. The excursion fareis $6.40 for Clipper and $6.90 for paper tickets. 2020, Metropolitan Transportation Commission. So if your primary funding source is declined, your order will be charged to your backup card. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. In addition, we offer a full range of beverages options, including locally-distilled spirits. My card/value was blocked due to an expired credit card. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. BART is primarily selling paper tickets from the vending machines. Routes available between Seattle and Victoria. A Station Agent can help direct you. There is a 50 cent surcharge per trip for Blue tickets. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. See full menu. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can use cash value on all transit systems that accept Clipper. So if your primary funding source is declined, your order will be charged to your backup card. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. Had to call a couple of weeks ago, and got a live person really quickly. Privacy Policy. 2023 Clipper Vacations. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. How long do I have to pick up the value before it expires? Contact your programs administrator for instructions on replacing a card. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. HVD applies only to BART rides. Please have your vaccination card or a photo of it ready in the event you are asked to show it. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. This page includes How RTC cards work, accessible information, and using Clipper equipment. Clipper isadministered by the Metropolitan Transportation Commission. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. For account-related 2020, Metropolitan Transportation Commission. What is the maximum amount of cash value I can load on my Clipper card? Why isnt it on my Clipper card? Registered cardholders can report lost, stolen or damaged cards and request replacements. You will need to tag your card to a card reader or ticket machine to activate it. . Be sure to review the paper ticket fare chart at the station. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Final boarding is 15 minutes before the scheduled departure time. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The bow of the vessel is also opened up when we are stopped to observe whales and sealife.