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Learn how to manage your business account, change your payment details, top up your account, and view your statements. As first step, the debtor must sign a mandate allowing the creditor to collect funds from the debtor account. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs). If you are using our Tag Tolling option, your tag(s) will not work if the first attempted payment fails. 1.1In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:Account means your Personal, Business or Visitor Account with eFlow.Account Application Form means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.Account Balance means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.Account Fee means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently 1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.Account Start-up Balance means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.Account Statement means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).Additional Account Statement Charge means one euro plus VAT (1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.Agreement means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.Charge Period means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.Customer means you, the person who is opening an Account with eFlow.Customer Service Centre means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.ETC means electronic toll collection.Fees means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.Interoperability means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and interoperable shall be interpreted accordingly.Late Payment Charges means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.M50 Toll Road means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.Minimum Balance means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (12.00) or such other amount as eFlow may specify from time to time;Minimum Pre pay Amount means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (30.00) or such other amount as eFlow may specify from time to time.Misuse means the Customers failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.Monthly Account Statement means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.Payment Account means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.Payment Date means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.Payment Method means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customers payment account, digital wallet or such other payment method as eFlow may from time to time approve.Post pay Account means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the outstanding amount) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account. Pre pay Account means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.Quarterly Account Statement means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.Registered Vehicles means the vehicle or vehicles registered by you in connection with the Agreement.Rejected Payment means any payment in respect of which eFlow has not been credited with the amount of such payment.Service Centre Agent means an employee of the Customer Service Centre who is authorised to deal with Customer queries.Site has the meaning given to in clause 22.Tag means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.Tag Tolling means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll Bye-Laws means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 2015.Toll Collection System means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.Toll Road means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.Unregistered Vehicles means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); andVideo Tolling means the M50 Video tolling option associated to your vehicle. if a petition is presented for a bankruptcy order in respect of you or you are otherwise unable to pay your debts as they fall due; or, as appropriate, an encumbrancer lawfully takes possession (and does not relinquish possession within thirty (30) days); or a receiver is validly appointed in respect of your assets; or a petition is presented for the appointment of an examiner; or an examinership order is made in respect of you; or a petition is presented for your winding-up or bankruptcy; or an order for your windingup or bankruptcy is made; or an effective resolution is made or passed for your winding-up; or. You should make changes to the customer information online by logging into your online account onwww.eflow.ie. Please Note: The cut off times will display on screen when you are cancelling the direct debit. to exercise the right to cancel you must make a written request for cancellation; However, this Agreement will take effect between us and you will no longer have the right to cancel this Agreement on the earlier of: (1) The expiry of the fourteen-day period referred to at 2.3(c) above; and (2) The date and time you make a journey on the M50 toll such that the toll you are liable to pay is the toll applicable to the holder of an Account. This means that making a payment in any SEPA zone country will be no different to making a payment in Ireland. If a tag registered account becomes suspended, the tag will become inactive and will not work on the M50 toll or any other toll roads. You can travel on Dublins M50 Motorway immediately. Once authorised, the organisation can automatically take payments from you . They're a simple way to manage regular payments, such as: Utility bills Gym memberships Mobile phone contracts Monthly subscriptions . Find out about the payment deadline, what to do if you forget to pay your toll and appealing a penalty. by posting to: eFlow; PO Box 13294, South City, DSU, Cork, by email or by facsimile transmission to: such email address or facsimile number as may be notified from time to time; or, by posting or delivering to such address as is recorded in the Account Application Form (as may be changed from time to time in accordance with this Agreement). No additional account login is created to access your eFlow account. You can add any number of Authorized Users to a single account. Learn how to manage and update your payment method, top up your account, and account suspensions. To retrieve your username, you will need your account number, mobile number and email address. We are aware of suspicious text messages claiming to be from eFlow. And i'm sure i'll have to chase them for a refund on the tolls that i'm overpaying for now. You will be liable for any unpaid Tolls and applicable penalties in accordance with applicable law as a result of failing to mount the Tag correctly.14.3The Tag shall remain the property of eFlow at all times and you shall not do anything or permit anything to be done which may constitute a Misuse of the Tag. This enables you to log in. Learn how to manage your account, recover, and update your account details. If you require a larger top-up amount, please contact us. Please note you cannot have two primary payment methods at the same time. Except as expressly stated in this Agreement, any and all representations, warranties and undertakings, express or implied, are hereby excluded. Learn how to manage and update your payment method, top up your account, and account suspensions. Login to your online account. Your sole and exclusive remedy from eFlow and its agents will be the replacement of any defective Tag(s).26.3Without prejudice to the foregoing, eFlow shall not be liable to you for any loss of profits, goodwill, business opportunity or any type of special or consequential loss incurred by you, whether directly or indirectly. To change your Direct Debit details, all you have to do is sign into your My Virgin Media account: 1. At toll booths, you will have to stop and pay at the booth if your account is suspended. When a dispute is created, Stripe sends a charge.dispute.created webhook event and deducts the dispute amount from your Stripe balance. Confirm your application. You can also use Direct Debits to collect recurring invoice payments of different amounts from your customers. Your eFlow account will remain active, regardless of whether your email address on the account is verified or not. With a tag account, you will receive a 1.10 discount on every M50 toll journey. SEPA Direct Debit is a reusable, delayed notification payment method. and the Account shall reflect such payments when received by eFlow. We are aware of suspicious text messages claiming to be from eFlow. Welcome to eFlow Established in 2007, eFlow is the operator of the barrier-free tolling system on Dublin's M50 motorway and a provider of electronic tags for use on all toll roads in the Republic of Ireland. 14.1Once you have provisionally registered for Tag Tolling (i.e., subject to acceptance of this Agreement in accordance with clause 2), eFlow shall provide you with the Tag (or Tags) and you shall: Without prejudice to the generality of the foregoing, you shall not attempt to use the Tag by holding it in your hand or leaving it on the dashboard or in another non-mounted position in the Registered Vehicle or any other vehicle and any such conduct constitutes Misuse for the purposes of this Agreement.14.2If you do not properly install the Tag(s) in the Registered Vehicle(s), you may be charged at the Toll rate for Unregistered Vehicles in respect of the M50 Toll Road. With M50 video tolling, you will save 0.50 every time you use the M50, Account is closed or pending close. To do this, you will need your eFlow account number, surname and an active vehicle registration number. We'll ask to see your electronic records of the: set-up of the direct debit instruction, including your customer's authority payment history related to the direct debit This will help us to check if there has been an error and whether it was made by you, the billing organisation or the customer. 21.1For information on the processing of your personal data, please see the eFlow Privacy Statement and eFlow Data Protection Notice in our Downloads section here. If you would like to view a history of invoices issued during your selected date range, select Download CSV, Download Excel, or Download PDF to download your list of invoices in the respective format chosen. Select the date you would like to close your account. Please note: Before closing your account, all outstanding payments must be made, and any eFlow tags associated with your tag tolling account must be returned to:eFlow,PO BOX 13294,South City DSUCork. Account Login. How much it costs. Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account. The toll plaza is approximately 5km from Waterford City. Once you have agreed those, the money is deducted automatically. You can add and remove registrations, update your details or cancel direct debit requests online. Scroll down and select the date ranges of the statement you would like to view. Direct debits, which you may also see called ACH debits or bank debits, are a simple and easy way to arrange recurring payments. It authorises the organisation you want to pay to collect varying amounts from your account - but only if you've been given advance notice of the amounts and dates of collection. To reset your password, you will need your username. Closed accounts cannot be reopened. For Post-Pay accounts your payment date is displayed under the Invoices and Payments heading. The two EPC SEPA Direct Debit schemes offer consumers and businesses a convenient and secure means of paying bills. Name changed due to Marriage or Divorce This Agreement shall be governed by and construed in accordance with the laws of Ireland. . My Account Learn how to manage your account, recover, and update your account details. A Direct Debit lets your bank or building society know that businesses and services can take money from your account on a set date. View your Direct Debits. Basically I have had a direct debit account with Eflow for years, because of the way their direct debit schedule works I have often been caught out with not having the funds in my account and the account being suspended. If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account: If a payment request fails, we will notify you in writing (either by email or letter, depending on your preferred correspondence method). Update the payment details on your account. Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll. Please follow the PowerShell deployment and provision the machine using the connection string from the IoT Hub. If your postal address is the same as your billing address, please update your details as needed. Here, you can select a date range to view all journeys during a defined period. 1. 29.1Where either you or eFlow is required to notify the other pursuant to this Agreement, or otherwise wishes to communicate with the other, such notice or communication may be served:a. in your case to eFlow. Any M50 journeys made by your vehicle(s) while your account is suspended will be charged at the unregistered rate. If you have a prepay account, you can add credit to your account by clicking on the Statements and Payments option in the Account Overview section. Monthly payments for Post pay accounts are taken between the 12th and 18th of every month. The username stays the same for the duration of the account. The tolling Scheme will be administrated by Transport Infrastructure Ireland (TII) on behalf of DoT. And while we'll regularly review your Direct Debit to make sure your payments are on track, you may also want to consider increasing your monthly amount over summer and autumn to build up more credit ready . You may be asked to provide two factor authentication to verify your payment method through SMS. Click on the Edit Payment Method button. WeveupdatedoureFlowstatement.Forhelpunderstandingyourstatementclickhere. Remote access to the platform. This is a temporary account and will only be active for the time period you selected; Only the Pre pay Account option is available to Visitor Accounts; A direct debit cannot be set up on a Visitor Account; Vehicles registered to a Visitor Account will be automatically assigned to Video Tolling only. Payment will be taken from your account between the 12th and 18th of each month. You will be charged the unregistered toll rate in this case. The amount which will be taken from you every month is the balance owed on the last day of the previous month. your entitlement to use the Toll Collection System contemplated by this Agreement shall cease; and. Conveniently pay your M50 toll through an agent or at eflow.ie Parking Tag Pay for your on-street parking through a Payzone Agent or use your phone to park 3. There is no fee payable in connection with the issue of the Quarterly Account Statement where such Quarterly Account Statement is issued by post. Here you will find everything you need to know about Direct Debit, including all of the benefits of paying this way, and handy tips to help you solve any problems. In the event that you wish to havea copy of this Agreement in a larger print, this can be made available to you on request. To cancel a SEPA DD you can submit a Cancel SEPA Direct Debit Mandate request via the Online Service Desk area of 365 online. Take a look at FastPay's Direct Debit mandate template here to to see how straightforward this is: a short form that takes just a few minutes to complete. following the termination of this Agreement for whatever reason. Once youve paid your outstanding fees, click back to my account. You will get these numbers from your bank statements or you can go to the Banking and Payments Federation Ireland to help you generate the details you require. This link will expire after seven days, but a new verification email can be requested through our online form or through our Twitter or Facebook pages. 3. 17.1You may cancel this Agreement within fourteen (14) days of the Agreement in accordance with clause 2 and subject to clause 2.Where the right of cancellation applies and is exercised by you in respect of a Tag Account, you will immediately return the Tag to eFlow within fourteen (14) days of receipt whereupon eFlow will reimburse you any Account Fee or any Account Start-up Balance paid by you.17.2Where the Tag has been used within the fourteen (14) day period, you shall not be entitled to exercise the right to cancel the Agreement. At present, it is not possible to change the date when payment will be automatically taken from your eFlow account. You shall continue to be liable for any use made of the Tag until eFlow has been notified of the Tag being damaged, lost or stolen and the Tag has been cancelled by eFlow.15.2For purposes of this Agreement, damage is defined as the rendering of the Tag defective or inoperable due to tampering, abuse, improper use, battery leaks, defacement, or accidental destruction.15.3Following notification to eFlow in accordance with clause 15.1 above, eFlow shall cancel or otherwise disable the Tag and no further use may be made of the Tag.15.4Where you lose or damage a Tag, you shall not be entitled to a replacement Tag free of charge but may re-apply for a new Tag at the cost of 20.00 plus VAT or such other cost as applicable at that time. These photographs/ images are retained for the purpose of enforcement and to address and resolve any disputes that may arise in relation to a vehicle or an account.For further information on how we collect and process your personal data, please see the eFlow Privacy Statement and eFlow Data Protection Notice in our Downloads section [here]. Your account is automatically topped up once your balance falls under the minimum threshold of 12.00. Click the Edit Payment Method button. The only details they have to provide are their name, plus their bank name, sort code and account . You should make updates when your information changes, for example, upon sale of a previously registered vehicle or when you change address. Pick an account. Tide is authorised by the Financial Conduct Authority (FCA) under the Electronic Money Regulations 2011 under firm reference number 900843 for the issuing of electronic money and the provision of payment initiation services and account information services under the Payment Services Regulations 2017. This means that online VAT Direct Debit offers customers more time to pay than any other method - a minimum of ten extra calendar days. you must accept the terms and conditions of this Agreement in accordance with clause 2 as applicable; and. Scroll down to Additional Authorised Contacts. Choose 'Company's code' and Account type. In the case of Pre-pay accounts, we will automatically request a payment from your registered payment method once your balance falls below the account threshold of 12.00. However, Tag Tolling customers can use the express lanes at any other toll in Ireland, while Video Tolling customers cannot. People use Direct Debits to pay monthly bills and make one-off payments. We'll also take into account: Registered post pay customers can make a full payment or pay a selection of unpaid journeys towards their outstanding balance on eflow.ie by logging in clicking on the pay outstanding button on the account overview page.