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Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Report a downed power line If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Two delivery trucks have had close calls recently. Performance & security by Cloudflare. Talk to Us. Low hanging main line cable | Comcast Business Support Community Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The tubing will start to shrink almost right away. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. If you absolutely need to have it removed, consult with an electrician before doing so. How do I report an above ground cable down? : r/Comcast_Xfinity - reddit Responsible . Click the direct message icon, 2. Comcast Line Down in My Yard : r/Comcast_Xfinity - reddit By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Call BGE at 1-877-778-2222 to report any downed electrical lines. To report down the cable line, you can contact PPL Electric Utilities and report it immediately to 1-800-342-5775 (1-800-DIAL-PPL). Create an account to follow your favorite communities and start taking part in conversations. Ask for the Comcast liason. New comments cannot be posted and votes cannot be cast. Just select Xfinity support and you will be able to speak with the next available specialist. Hello there! Can you direct message us your name and address, please? It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) Type your message in the text area near the bottom of the window Press Enter to send it. I have called multiple times but I don't have an account so it won't let me through to talk to someone. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Thanks! In the aftermath of a major storm, be aware of hazards presented by downed power lines. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How do I report a downed telephone line? Downed power lines and safety after a storm - CenterPoint Energy Depending on how many different rooms you are wiring, you may only have to go through a few inches of wall. Press question mark to learn the rest of the keyboard shortcuts. ARA - Utility Regulation - Houston Please contact the moderators of this subreddit if you have any questions or concerns. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Report downed power lines at 713-207-2222. You aren't allowed to. I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) The wires at my rental property are on the ground. I am a bot, and this action was performed automatically. Archived post. Massive outages do occur because of problems such as storms, floods etc. Press Enter to send it. It's a hazard to pedestrians and vehicles! #iworkforComcast Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. However, its critical not to cut into a power line, as you know. I really appreciate you being a member of the Comcast Family! For more information, please see our There may be a 60 day notice cancellation fee for your service. Internet Security with Xfinity - Report Abuse Contact Us - Customer Support | DISH 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Call 9-1-1 immediately to report a fallen power line. This website wants shut A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. Call 911, which will get the FD out to asses the wire (s). Find an Xfinity Location Check the status and hours of locations near you. Click Continue. How do I know if my home is wired for Comcast? Full special report: Alex Murdaugh found guilty in murders of wife and son How do I report a downed telephone line? | AT&T Community Forums Report an issue Select Chat. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. When should we expect this to be corrected? Asking on behalf of my place of business. Filing a report of a low hanging cable? - Google Groups Our community is your official source on Reddit for help with Xfinity services. Thank you for reaching out to our forums community, its great we can connect this way! Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. For immediate assistance, check out the Xfinity Assistant. 1 6 If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Don't touch anything or anyone in contact with a downed power line. You may have to enter a lot of personal information to get connected, including your ZIP code. Thank you for reaching out to the Digital Care Team. Comcast: Cable wires are hanging very low across our - GetHuman I hope youre having a great week so far! We truly appreciate you taking the time to reach out to let us know about a downed wire. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. Wires down in your yard: Who is responsible? - ABC27 This option is available 24 hours a day, 7 days a week. and our Can you direct message your name and address? We're sorry that didn't solve your issue. What to expect: Your complaint will be posted online in a public database. Sound the horn, roll down your window and call for help. If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Don't touch a downed power line or other equipment. Should you experience further issues, please create a new post. Please send us a PM with your first and last name, as well as house numbers to your service address. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. If you receive overhead electric service, your electric system con- sists of the following: 1. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. To confirm, are the wires in question still low-hanging by chance? . This post was marked as solved. Some utility companies mark or paint their lines. Question: Does Comcast Hve To Repair A Cut Cable Line. I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Press Enter to send it. Cookie Notice Like. How to report a down or damaged CenturyLink line. Let us give you a call as soon as an agent is available. You can also request a call at a time that fits your schedule. We've had a downed wire touching our building for about two months at this point. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. The ground around your car may be energized. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. It's not the power line and I don't think it's the regular cable either because there's no service outage. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Sky News is a British free-to-air television news channel and organisation. The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I think it may be the original phone line. Remember: This number is just for unburied ground cables. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. I need someone to come out and fix it. -You are responsible for the "mast," the . Thanks. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Type your message in the text area near the bottom of the window 5. Hello saftek and welcome, I have a downed wire in the middle of the street. I am at a loss. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Write your 17-digit account number on the "For" line of your check or money order. Downed Wires | Baltimore Gas and Electric Company We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I am a bot, and this action was performed automatically. I suspect it's an old wire). How to report a downed wire if I'm not a customer? : r/Comcast_Xfinity Call us at 800-477-5050. I am extremely frustrated this issue has not been of the upmost importance to your company. Scan this QR code to download the app now. Robert Campbell on LinkedIn: Small Business Phone Data Plans | Comcast Sky News - Wikipedia Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. . DO NOT TOUCH downed lines or anything they are touching. If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. How to report a downed wire if I'm not a customer? I really appreciate you being a member of the Comcast Family! Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Usually 911 dispatch has unlisted numbers for utilities. New comments cannot be posted and votes cannot be cast. up. If you have questions about your services, we're here to answer them. Make the report to that person.. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. You will need to contact a tree trimming service yourself. Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words Then Call Us. Choose the option that best describes your situation. If the wire has been completely cut or its hanging on by a few strands of copper wire and youre skilled with a soldering iron you can repair the cut wire yourself. Xfinity Customer Service - Contact Us If you smell natural gas or see downed power lines please do NOT use this page. Emails sent with an attachment cannot be processed. Report a downed power line - Pacific Gas and Electric Company Call 800.288.2020. Please send us a direct message to "Xfinity Support" with your full name and address. By selecting Accept all, you consent to our use of Cookies. A tree in my back yard has two large branches resting on the phone/TV cables. 115.124.120.233 Jacksonville, Florida Area. Comcast does not do tree trimming. Discussion. Let us know. Who removes tree branches resting on utility cables in easement? In the 'To' line, type "Xfinity Support" there. To qualify for the credit, customers must: 1. Thank you so much Anthony for sending us over those details and the Modmail. I didn't realize it worked like a chat, and someone did respond to me quickly, but I had closed the window and didn't see the response until today. Eastand Royal - Vice President of Customer Experience - LinkedIn Where or how can I report this? The only option appears to the the Xfinity Assistant bot, which asks me to sign in. How do you get straight to a representative? Press Enter to send it. Verizon Business customers. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. BBC - Wikipedia I'll bring it to the attention of a board admin, I know that doesn't do you any good now. Downed Power Line. Press 0 a lot. If the center conductor of the cable is solid copper, it carries it quite well. 3.) A: Cable and phone wires dont carry current, so its safe to remove them. Create an account to follow your favorite communities and start taking part in conversations. Then it tells me it can help me better if I sign in. Step 1: Inquiry. A coaxial cable is capable of carrying current. I also appreciate you taking a moment out of your day to reach back out to our team! A woman in Huntington says she contacted Comcast several times about a line. God forbid this huge company actually provide a phone number where you could talk to someone. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. how do i report a downed comcast line? - tourdefat.com By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. How much notice do you need to give Comcast to cancel? Genius. Jul 2007 - Sep 20169 years 3 months. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. With our new Xfinity support chat, you do not need to input the name of a person. Question: Does Comcast Hve To Repair A Cut Cable Line Report Issues with Your Xfinity Services - Xfinity Support Rod Furlan is a crook and Thief and should be held accountable. That's not what we want to see! Not a word either by phone, email or through the support chat since then. I see where the report number has changed, it use to be the main number 800-288-2020 that may have something to do with it. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. Click the "New message" (pencil and paper) icon, 3. The tree and the cable are both on the grass verge next to my property. Let us know. Cookie Notice You have to sign up for gig service and sign a 2 year contract first. How do I get Comcast to come deal with this? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. It may be used in setting the FCC's priorities for regulating companies like Comcast. Xfinity Status Center - Check for Service Outages In Your Area Stay at least 35ft away from any downed wires during cleanup and other activities. if the line is damaged, to reconnect service they'd probably be running a new line anyways. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? How to Reach a Real Person at Comcast/Xfinity. How to report a downed wire if I'm not a customer? LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Stay put and call 911. Who do you call for a downed cable line? What to do if you see a downed power line - Pacific Gas and Electric The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. My electric company has been out already and have told me that it is Comcast's issue. The easement at my back property line has poles with electric and utility lines. An official employee, such as myself or whoever is first available, will respond. View the Xfinity outage map and find out when an area will be back online. We have made changes to keep employees safe so response and call times may be longer than usual. how do i report a downed comcast line? - perfumexo.com Youve reached the best place and perfect person to help with virtually all of your account needs! Privacy Policy. How to stay in touch with Verizon during an emergency Comcast Xfinity Outage Map. For more information, please see our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can contact 811 to get utility lines marked. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Warn others to stay away. Find it by doing a Web search for the words Pepco equipment responsibility. The wire to your house is Pepcos responsibility; past the weather head, its yours. How to Report an Issue Online Visit xfinity.com/xfinityassistant. An official employee, such as myself or whoever is first available, will respond. Who Do I Contact About Downed Phone Line In My Backyard?