regus retainer refund

Your satisfaction is very important. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. My contact end of March 2021. You will regret signing with Regus. Suggested companies are based on peoples browsing tendencies. They signed me up for things that I didn't ask for - didn't realize it in the fine print. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. We had to continue our business so we hired another virtual address from another company.No one cared about our issue so they continued to email us invoices. Hybrid working is a better way to work that gives businesses and workers more choice on how and where they work. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They are about people. Your agreement end date is not until 10/31/2021. August 31 They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. I was a customer with a licensing agreement set to expire on December 31, 2022. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB I still did not hear anything back yet. And whatever the future brings, were able to handle that too. * All prices shown are valid at the time of inquiry, based on 24-month contracts. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. Prices are subject to change and will vary depending on the specifically selected products and services. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Manage your Regus account in one place and make bookings on the move. ive been trying to get my money back ever since. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. I would recommend that anyone considering using this company to think again! Such companies should not exist. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. How BBB Processes Complaints and Reviews. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. Once they sell you something that will be the end of you being treated as a valued customer. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. But when It comes to a refund retainer. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Hard revenue focused. Regus lacks personal approach The centre's staff are friendly and helpful. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Unfortunately, we're unable to help you because we don't have your account information. 2. GO LITERALLY ANYWHERE ELSE. You should receive your refund within 30 days after your agreement end date. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. *Ts&Cs apply; participating locations only. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. DO NOT give them your payment info, DO NOT sign with them. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? You should receive your refund within 30 days after your agreement end date. Company CEO: Linda Worthington The complaint has been investigated and resolved to the customers satisfaction. Its a healthier, greener, flexible, and more cost-effective way to do business. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. With whom I spoke until now? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Ts and Cs apply. Here are 8 tips for writing great reviews. Regus contacts (added by reviewer) Phone number +1 855 400 3575 Address 26 Boulevard Royal, L-2449, Luxembourg Website www.regus.com Category Money & Insurance View full information Hi Hannah, Im sorry if you felt the need to escalate this. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Verification can help ensure real people write reviews about real companies. Originally, total costs 20k THB, but end up with 50k THB. The complaint has been investigated and resolved to the customer's satisfaction. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. BBB Business Profiles generally cover a three-year reporting period. Please remember that the retainer is refundable at the end of your agreement. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. I already enter my bank information twice. BBB Business Profiles may not be reproduced for sales or promotional purposes. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Regus keeps its policy for payment from customers, only. Our coworking spaces are designed with collaboration in mind. Regus | Serviced Office Space, Coworking & Virtual Offices Regus Management Network Reviews, Complaints, Customer Service Agile and Scrum Certification Training in Fort Myers, FL They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. It won't go in any direction! If you were to take direct space or a sublease you would also see these fees in your rent annually. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. October 14 Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Customer Reviews are not used in the calculation of BBB Rating. Avoid at all costs. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. They still continue to send invoices with no one responsible to be there to answer. BBB is here to help. This will ensure the agreement ends at the current final date and will not renew further. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. When they try to collect the rent, their speed is very fast. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Changes in an organization are about more than just policies. It took almost 2 months. Stay away!! I look forward to receiving more information from you. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Need to file a complaint? Remember me For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I posted the review here and Sandra replied to me. Regus are not transparent with their pricing. Office staff are always friendly. I will be taking legal action if this is not returned within 28 days (31/03/2023). The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Browse our full range of products and services. I signed a lease agreement with Regus for an office space This review was chosen algorithmically as the most valued customer feedback. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Become better managers and business leaders by achieving optimal personal and business performance. Change management needs to be learnt and implemented through a structured approach so that employees are kept motivated and engaged. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Stay away!! Our invoices are due on the payment date that is displayed on them. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Lorem ipsum dolor sit amet, consectetur adipiscing elit. I would love the opportunity to help further but havent been able to identify your account. PDF These General Terms and Conditions apply to Office/Co -Working - Regus My Regus ID: ********. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. International Association of Better Business Bureaus. I am a small business and cannot afford any of this. IWG plc Reviews | Read Customer Service Reviews of iwgplc.com - Trustpilot Here are 8 tips for writing great reviews. The lease does not start until October 1, 2020, which is still two weeks away.I have decided this is not the office space that will work best for my business.I want out of the agreement and a refund of monies paid. They charge your card for amounts more than stipulated on invoices! You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. If you were to take direct space or a sublease you would also see these fees in your rent annually. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Eventbrite page will show up only the start dates of all training sessions. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Dont lie to customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Weve cut the cost of selected workspaces* for a limited time only. For clarity, you were also charged a retainer top up. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Great discounts. 25% off. 5. Regus Online Account I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. He hung up my phone rather than transferring my call to them. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. No staff available for contacting on the event day. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I got an email from trustpilot. We also ensure all reviews are published without moderation. One business week has passed since I post it here. 8. I couldnt see your email address or Regus account reference in your message. As you can see from your statement of account, available online (e.g. It can take many months and still not response. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. You should receive your refund within 30 days after your end date. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. This company has the worst customer service I have ever experience in my life. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. We appreciate your business. The complaint has been investigated and resolved to the customer's satisfaction. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. *We conduct corporate trainings on your preferred dates and location for no additional cost. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Hey Sandra and Regus, just return my retainer back then I would not post anymore! We have checked and cannot find any payment details set up in your account. Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. ive been trying to get my money back ever since. $5520 Service Retainer on file. think about how low this company is. Regus helps businesses find and create the right workplace for their people. Helpful (1) Alice C. on 9/22/20 If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Location: Singapore DO NOT give them your payment info, DO NOT sign with them. This does not affect customers who have a permanent space as these are reserved specifically for them. They would not remove the items that I didn't want. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. Our meeting rooms are the perfect setting for your next pitch, interview, workshop, or board meeting. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. All rights reserved. Our invoices are due on the payment date that is displayed on them. Your satisfaction is very important. REGUS CALIFORNIA ORACLE TOWER - 15 Reviews - 17901 VonKarman Ave - Yelp Overpriced, more than 10k THB additional service charge for only moving sofas into the room. You should receive your refund within 30 days after your end date. Change Management Certification Training in Fort Myers, FL Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Regus May Let You Out of Your Contract If You Have Miss Transparency is very important to us, and all services can be opted in/out through your online account. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. Regus Reviews | Read Customer Service Reviews of regus.com | 3 of 519 It won't go in any direction! Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Regus Reviews | Read Customer Service Reviews of regus.com.au - Trustpilot Thanks again for your comments which help us improve. Talk to an expert. Thank you, Lorraine Brule Global Customer Service at Regus. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Is Regus a scam or a legit company? | Regus Q&A - Sitejabber Start checking the messages customers send you. Prices are subject to change and will vary depending on the specifically selected products and services.