He told me that they were "unable" to get any chemicals but when they came in they would send them. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. I explained my problem and indicated that I wanted to rescind the sale and have our purchase money refunded. I then emailed several times for the next few days and again no response. We offer 24/7 tech support and full manufacturer’s warranty for your convenience and peace of mind. Top AquaRest Spa Hot Tub Reviews. We purchased during the pandemic. Do yourself a favor, go with a local company who will stand behind their spas. Aqua Living Factory Direct 3939 S 84th St Omaha NE 68124. He stated he would get back to me with regards to canceling the order and let me know the disposition later in the day. I expressed my dissatisfaction for their lack of communications, timeliness and now having another damaged spa show up and that I felt like I was entitled to some type of compensation for the disaster of an experience I have had with Aqua Living. It turns out there was damage so guess what, back to the factory and I still don't have a spa 8 weeks after paying at this point. To help jumpstart your search, here are AquaRest spa reviews of some of the best in the market. WHAT A MISTAKE! This has been the absolute worst purchasing experience in my life. Dominate search results. I again explained my position and circumstances and again she stated she would cal her boss and take care of it. He wanted to know why and I explained that I had had a long conversation with people in this office several weeks before and it at this point in time it seem to be going around in circles. BBB reports on known marketplace practices. never received the tube after paying for it. He assured me that their warranty team would contact me soon to get the repairs made and that he would send me a link to fill out and that he would get me a 10%-20% refund for my troubles. Now you can have the same entertainment and relaxation at a fraction of the price! Mr. Elmore stated that Kris was no longer with their company. So we had the spa wired up, filled it with water, hooked up my phone to the Bluetooth speakers and they sounded great for about an hour and then one of the speakers stopped working, never to come on again. I accepted in an effort to get things going quick so we could get our spa. They have no customer service, no one returns phone calls or emails and they have a hidden no return policy should you need to cancel an order. So I called customer service and tried to cancel my order. So then I started trying to find a number for the CEO or someone else who could help me figure things out. They then confirmed receipt and that they would be shipping me all new panels and working to find a service company to come fix the speaker, acrylic and mount the new side panels. Our hot tubs are manufacture in USA . I then got an email from him stating that there would be a 25% restocking fee but they would take care of the shipping charges. by Kate Williams, Ph.D. ConsumerAffairs Research Team They were prompt at and the process was very quick. Now, no response from Aqua Living and its now December 2020. Very hard to get in touch with anyone at LPI, their supposed warranty company. Consistent with prior patterns, Mr. Elmore did not contact me. His exact words "you will have your spa in 2 weeks". Read More. AquaRest Spas Premium 300 Hot Tub with Stainless Steel Heater Get more reviews from your customers with Birdeye. The next day I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. Have inquired several times with a generic response "We are waiting on pumps that come from Japan". So I gave Brian a call and guess what, he looked in the system and COULDN'T FIND MY SPA in the system! I spoke to a women in Rhode Island who was very gracious and understanding and told me she would take care of it and call me back later in the day. The sales person Austen Heath gave the worst customer service I have ever received. For less than the cost of a H, This profile is powered by Birdeye. Our experience was a positive one. Aqua Hot Tubs Limited acts as a credit broker (not as a lender) and offers credit products through a panel of lenders. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The wrapping was in good shape so I signed for delivery and we started moving the spa into place. DH Outdoor Living Group and Aqualuxe Pools designs and builds luxury custom in-ground swimming pools, outdoor kitchens, pergolas and patios. In summary, I paid in full for my spa in early May and as of mid-November my spa is still broken, I haven't received any refund, I have no idea when my missing items will arrive and I also have no idea when my replacement parts will arrive. The Birdeye Score® is calculated based on our proprietary algorithm applied to customers reviews, weighted by a range of different factors. Produkt registrieren Bedienungsanleitung Wartung Garantie Händler Testgeräte . ANY help that anyone can provide would be very much appreciated! I have documentation to prove all of my statements that I am more than happy to share. I first spoke to a sales rep in early May and through my conversation with the sales rep, Jay Roach in Amarillo, I was told it would take 4-5 weeks to receive our spa but that their factory was still going strong through Covid. I had to speak with a regional sales guy, Richard Moody, and he offered to give me additional filters and a chemical set along with giving me an additional year of warranty instead of refunding me the overage they charged. Hot Tubs & Swim Spas San Diego. Aqua Premium 300 2-Person 20 Jet Hot Tub Coming from the leading spa manufacturer, Aquarest Spas, this bathtub is the best hot tub for the money. PDC Spas has a big selection of swim spas with a variety of options for current power and jet customization. we were told one thing and it never happened be aware of these thief's . He refused. I then received an email from the king of dummy’s one, Brian Elmore, who sounds dumber than the proverbial box of rocks. At Living Shore Spa your health and wellness journey is always our priority. No return call back. He was quick and efficent with his job. silent auction.....spa service and repairs. All I ever got was that I had to call my original sale rep and he stopped responding as soon as I was point to Richard Moody and Brian Elmore. She never mentioned any associated fees with canceling or returning it and the receipt that was generated from hottubs.com had no indication of penalties. I sent an email stating I would not be accepting delivery when it arrived. Read more. Once in place my wife and I took the wrapping off the spa and you'll never believe it, every single panel was damaged, there was a crack in the acrylic and the chemical start up kit was not there. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Menu & Reservations Make Reservations . I called again later that day, and he indicated he was still researching, but would contact me with more information by the end of the day. This place is a fraud!!!!!!!!! Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. I indicated that I was frustrated, finished waiting, and desired to rescind the purchase. Owners who claim this profile can update information, boost SEO, and more. We chose back yard delivery. The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. Then I didn't hear anything for a solid month, not a word! Ordered a Catalina Spa at the end of June 2020. When the warranty team finally called I was asked to send pictures, I sent about a dozen pictures and even a video. Clear instructions, which you probably won’t even need as reviews say the setup is intuitive; Waterfall with LED lights will set just the right ambiance for a romantic evening or a refreshing spa session after a long hard day. As a matter of policy, BBB does not endorse any product, service or business. I was told 6-8 weeks. I do sales for a living and I sell roofing, siding, and windows. ... Doug and Aqua Spa is a fantastic company to do business with. I ordered on line from the Austin store. Reviews (402) 289-8220 Website. Check out what 126 people have written so far, and share your own experience. I have no tub & an out $2671.00. Beat local competitors. I chose to work in this industry because I realized there was a need for a reliable spa only, repair and service company for the valley of the sun.Aqua Spa specializes in spas … Mind you, I called them weeks before this spa was shipped and explained due to an unexpected event I would have to cancel and reorder at a later time. AQUA SPA donates yearly to most non -profit organizations fund rasing events. Aqua Living Factory Outlets 537 Morse Avenue Schaumburg IL 60193. Well I live in the middle of nowhere rural Southeast Colorado so I had to spend $300 to rent a forklift to unload the spa when it finally showed up. You would think that was good right? Finally, on November 13th I received an email that they have found a repair company to come out, but to not contact them until I receive my parts. Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Hotels Nearby Motel 6 Omaha - Central. Aqua Hot Tubs Limited registered in England and Wales No. I did not get my product when promised. Over 60,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. I called the corporate office and was routed to Bryan Elmore. Looking into buying one of these $2k 110v plug and play spas from Costco. Mr. Elmore asked that I continue with the purchase and promised that he would have the hot tub built, shipped and installed within 2 weeks. Wow, what a great customer service response. Recent recommendations regarding this business are as follows: "avoid", "Don’t get this tub if u expect it to … Richard assured me that they would rush me to the front of the line and that I would have a new spa in 2 weeks. So I had him send me some pictures and sure enough the tub and the packaging looked beat up. At the time of purchase we were assured that the hot tub would be built and delivered to the Utah outlet, and ready for installation when the home was complete. Hot Tubs & Spas - Aqua Living Factory Outlets. I mean, you can't make this stuff up. I expressed to them that I really wanted my spa but that I was afraid it was never coming. He indicated he would look into it and get back to me. He did not get back to me for the rest of the day. He then said yes, "since you're on the phone with me right now you are all that matters". But FYI if you buy a 4,200$ hot tub from them they add a bunch of stuff like steps, cover chemicals and other odds and overpriced ends for 1,000$ without you asking for them then charge over 3,000$ in financing charges. CODES (1 days ago) Find a great selection of hot tubs from some of the top brands like Hudson Bay, Plug & Power, and Dr. Wellness. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. Steps for Aqua Rest Spas 300. Aqua Living Factory Outlets is one of the largest maufacturers of swim spas in the world and proudly produces Catalina Swim Spas. Well, guess who then turned into a ghost, Brian Elmore. Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. Aquarest Spas was first mentioned on PissedConsumer on Apr 27, 2018 and since then this brand received 7 reviews.. Aquarest Spas ranks 65 of 256 in Pools, Spas and Plumbing Supplies category. The set of Aqua … Aqua Living Pools are experts in installing pools and spas in residential properties, small and large. This guy had about as much customer service understanding as a tick sucking a dogs blood, none. How We Got Started. I was furious and tried calling again, with no response. I finally lost it and called to cancel my order and then miraculously a couple days later after no response from Jay or Richard I got a call from a shipping company trying to arrange delivery. Featuring luxurious finishes, customizable cabinets, and a selection of accessories. 156 Reviews. BBB is here to help. I stated it may very well be but this was essentially their fault for not responding to my timely emails. We are the largest tanning bed manufacturer in the country. 57 customer reviews of Aqua Living Factory Outlets. I immediately called both Jay and Richard and I was told to not worry about it, they would get it fixed. A few days later I received an email back from them indicating they could not return without an authorization from them. This week my spa wasn’t working. aqua living GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: Service. But it also says aqua living gives lp financial the full rights to defer or extend payments upon buyers request. As with many other reviews, DO NOT DO BUSINESS with this company. Best prices & customer service for Jacuzzi Hot Tubs in SD County We are adjusting our menu and have enhanced our already excellent disinfection practices to meet the needs of the changed environment in regards to disease-control. He promised a refund, lied & erased all the text & email between us. Easy, done. We have a combined 20 years construction experience in the Austin area. 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