i guess for such high class dining place, the service there’s a lot of room for improvement.. search. Cold and stiff, not aloof mind you, more awkward in behavior and as a result, you get...the feeling that you're simply part of their training in waiting tables. yi By Jereme Leung: Great service with unique chinese food - See 22 traveller reviews, 71 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. Having said that, we do apologise for your experience...More, When you enter, its a white valley. It was finally re-made, and back to the previous taste. Read on ... We just needed a straightforward answer -- either you don't offer a bad answer, or go get the correct answer. I stopped the waiter to return the soup to the kitchen. I am pleased that...More, we tried to make reservation but couldnt. yi By Jereme Leung, Singapore: See 26 unbiased reviews of yi By Jereme Leung, rated 4 of 5 on Tripadvisor and ranked #2,435 of 13,047 restaurants in Singapore. So, at 藝 yì by Jereme Leung, diners are always promised bowls of steaming, hot rice to go with their dishes. Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Here, we needed to explain the problem to the staff and to justify our concerns with a lot of details. Aug 2019 and again for promoting takeaways during the Circuit Breaker period. Unfortunately the Front of House staff was "annoying" to a certain extent, always calling the day before to confirm the reservation, despite the system already pushed out an email reminder of our upcoming booking. - See 24 traveler reviews, 81 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. - Table 37 with a view of the courtyard We will be reviewing the...More, The fairy tale entrance promises a great evening to our dinner experience. Read on ... Make a reservation or deliver from 藝yì by Jereme Leung today. I believe such expectations by guests for a restaurant of this calibre are fair, and many people would agree with me. Join chef Jereme Leung as he takes you on a culinary journey across China at his newest outpost at Raffles Hotel. All the senses are activated and till today I can remember every bit of the experience. Are the prices at this restaurant high or expensive? a whole table of food before we start to eat. I cooked a lot myself, including hot & sour soup, and I'd never serve a soup that is discounted from thick rich broth by topping up with water/lack of seasoning, or assuming a Caucasian (my husband is American) cannot take spicy food. Unlike a pot of customary tea, Jereme prefers and encourages guests to pair their meals with a bottle of wine or a cocktail, together with his signature drinking snacks. Talk about tantalising one’s tastebuds, this place does just that and leaves it lingering on. Could Yi match the price tag with the food quality and customer service? Thank you for taking the time to leave us with your valuable feedback. The Hundred-ring Cucumber with Sea Whelk at 藝 yì by Jereme Leung is skillfully sliced and served with refreshing vinaigrette and sea whelk. He takes extremely hot/spicy food wherever we dine, particularly when we go to Thailand. Wow!! The noodle was crumbled and soggy! Thank you for dining at 藝 yì by Jereme Leung and for taking the time to share your experience. High quality of food with great service. Please check out what happened to the chef that day, and I've included the photos as comparison (it is obvious that the soup served on 23 Sep looked lighter). The fry Kailan vege was nice but the Dan Dan noodle was disappointing! Questions posed are answered in a curt manner, at other times, they're simply awfully casual in their manner of speaking. But yì by Jereme Leung seems to have found the right balance. Summary. When i paid for the bill, they don’t offer their free car park coupon.. and i forgot to request and only remember when I already in the car park.. :) Questions posed are answered in a curt manner, at other times, they're simply awfully casual in their manner of speaking. As you can see, a cumulation of disappointments led to a total loss of confidence, so we "un-regrettably" bid farewell to Yi and to the Raffles brand. I would have expected something more wow but everything from the interior design to food and service was only average . That was the sight that we had to tolerate throughout our meal. Conceptualised to take diners on a contemporary culinary exploration through provincial cooking, Yi – meaning ‘art’ in Chinese – delights beyond the tastebuds. Posted on September 7, 2020 by theRantingPanda in Food. yi By Jereme Leung: Great service with unique chinese food - See 22 traveler reviews, 71 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. - Accor Plus discount -- 20% is not much (as Accor Plus members are normally entitled to 50% discounts on food) but "ok lah" (Singlish expression that means "It's fine, better than nothing") She went to check, returned, and explained that the voucher issuance was subject to the restaurant, and that Yi would require a minimum spend of SGD 200.00. It's a sad pity that these rather unrefined displays of behavior by both staff and diners are allowed at Yi. Why doesn't Raffles adopt this format instead? Unsatisfied with the absolutely unprofessional answer, we stopped a server in a black jacket and asked about the voucher. yi By Jereme Leung: There's a new sheriff in town!!! At Sofitel, we were compensated with waiver of drinks and side orders (without us even needing to complain), when our drinks took very long to arrive (check out my Sofitel 1864 review in TripAdvisor). We really recommend this amazing Chinese restaurant. Very tempting dishes. We are not being picky/unforgiving, but given all the choices in the market and the price tag this restaurant demands from the customers, we have very high expectations of the service levels and food quality that they should present -- especially with Yi being part of the so-called legendary Raffles Hotel. The biggest shame is that the kitchen, no matter how adept at what they do, will struggle to shine if these missteps are not addressed. Can a vegetarian person get a good meal at this restaurant? First of all, I would like to apologise for the service that you encountered at the restaurant. There was NO service recovery at Yi at all. yummy! Highly unbecoming of a restaurant that clearly hopes to come across as elegant and refined. Ambience of the restaurant very nice. Make your reservations instantly at 藝 yì by Jereme Leung here. “In my personal … a bit exaggerate here. We were mindful of respecting their dress code but were shocked that other diners, dressed more appropriately for a casual bite at a hawker centre, were allowed in. Replies. We right away booked a table for our next visit. He even rated it better than the same soup at Shisen Hanten, a Michelin two-star Szechuan restaurant, where I also have the loyalty membership Life & Style by Meritus that gives us 50% dining discount for two pax. Will be back again next time to try the dim sum... hope the service better than today... :) We are back on Nov 14 ! Apparently, Yi is perfectly fine for diners to dine in beach shorts and slippers whilst other diners gawk at them as they sit down, remove their slippers, expose the soles of their feet as they rest them over their knees. Thank you for visiting yi by Jereme Leung and for taking the time to leave us with your sincere feedback. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Will be back again next time to try the dim sum... hope the service better than today... :) Your kind words have been passed on to our team,...More, This is the version of our website addressed to speakers of English in New Zealand. What we liked: Thank you for dining at yì by Jereme Leung and for taking the time to share your experience. The biggest shame is that the kitchen, no matter how adept at what they do, will struggle to shine if these missteps are not addressed. I believe such expectations by guests for a restaurant of this calibre are fair, and many people would agree with me. Pricing vs food quality: 4-star By Annette Tan/CNA Luxury September 15, 2019. Very steep, and in fact could be higher than some big & established players in the market, which are also located in hotels, such as Shisen Hanten (Michelin 2-star, Sichuan food), Sichuan Dou Hua, Tung Lok & Wah Lok (Cantonese). But there was not a...dish that really wowed me which was sad. i guess for such high class dining place, the service there’s a lot of room for improvement.. Incredible Chinese food with Amazing Service. yi By Jereme Leung: Excellent, upmarket restaurant. China Blue by Jereme Leung: - See 648 traveller reviews, 699 candid photos, and great deals for Pasay, Philippines, at Tripadvisor. In most restaurants, staff are well-trained to identify food problem. We enjoyed every dish we ordered and the tim sum is so delicate and refine. Unlike a pot of customary tea, Jereme prefers and encourages guests to pair their meals with a bottle of wine or a cocktail, together with his signature drinking snacks. Singaporean Chef Jereme Leung began his culinary career at the age of 13, starting from the ground up in kitchens of Hong Kong. The main dining room is spacious and tastefully furnished, as are the private dining rooms. E.S.More, Wow what a fabulous restaurant and the cuisine is remarkable. My husband ordered the Hot & Sour Soup for the 3rd time, as he loved it from the previous two visits. Service matches the quality of the food. There was NO service recovery at Yi at all. At the end, we were not compensated with a waiver of the soup or drinks or offered a complimentary dessert, as has been common practice at other restaurants on a rare occasion where there were food quality issues. yi By Jereme Leung: Poor Service - See 25 traveler reviews, 92 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. The mala chicken and luncheon meat was so good to be served with beer too. Continue your visit to www.tripadvisor.co.uk, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, 328 North Bridge Road Raffles Shopping Arcade #03-02, Raffles Arcade, Singapore 188719 Singapore. Th tea was good and nice ambience too!More, Dear agoh69, The biggest shame is that the kitchen, no matter how adept at what they do, will struggle to shine if these missteps are not addressed. yì By Jereme Leung, Singapour : consultez 25 avis sur yì By Jereme Leung, noté 4 sur 5 sur Tripadvisor et classé #2 620 sur 13 037 restaurants à Singapour. Why doesn't Raffles adopt this format instead? However, given our disappointing experience with Raffles Singapore (including their lacklustre service levels and inability to adopt to standards under the Accor Group of Hotels to which Raffles now belongs), we decided to support exclusively Sofitel hotels, as this brand is always consistent in providing over-the-top service, excellent facilities, and world-class cuisines -- no matter in which country we stay with them. E.S. yi By Jereme Leung: Great service with unique chinese food - See 25 traveller reviews, 92 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. Yì by Jereme Leung (藝) Reviews #03-02 Raffles Arcade, 328 North Bridge Road, 188719 $$$$ Chinese Restaurant. Overall rating: 2.5-star maximum The food we ordered were tasty and worth to try. There was NO service recovery at Yi at all. Cheers, Don’t know how they do it but we highly recommend...to try this restaurant. Appetiser like fry mushroom is very unique and the char Siu served with pineapple was...yummy! Clean, white environment and very pleasant place to have a date or special occasion celebrated. 藝 (yì) means art in the Chinese language and the restaurant’s interior décor reflects this artistic flair. In most restaurants, staff are well-trained to identify food problem. The Peking duck was impressed with sweet and salty sauce served with varieties of wraps! At the end, we were not compensated with a waiver of the soup or drinks or offered a complimentary dessert, as has been common practice at other restaurants on a rare occasion where there were food quality issues. Posted by timing at 11:41 PM . Ambience of the restaurant very nice. The fry Kailan vege was nice but the Dan Dan noodle was disappointing! yi By Jereme Leung: Bad service and attitude by manager and waitress - See 22 traveller reviews, 71 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. more, raffleshotelsg, General Manager at yi By Jereme Leung, responded to this review, raffleshotelsg, Executive Assistant Manager, Food & Beverage at yi By Jereme Leung, responded to this review, raffleshotelsg, Executive Assistant Manager, Food & Beverage of yì by Jereme Leung at yi By Jereme Leung, responded to this review, raffleshotelsg, Marketing at yi By Jereme Leung, responded to this review. Thank you for taking the time to share your experience and visiting yi by Jereme Leung. Tender, soft meat. raffleshotelsg, Executive Assistant Manager, Food & Beverage of yì by Jereme Leung at yi By Jereme Leung, responded to this review Responded 4 September 2020. A dish from the upcoming menu at Yi By Jereme Leung in Singapore, the PUBEN Grander Nine Squares (Pic: Yi By Jereme Leung) Beyond developing his own expression of Chinese cuisine, he says the current stage of his evolution is working on a global context where Chinese cuisine forms an important part of cultural exchange platforms between Asia and the rest of the world. Prior to staying at Raffles Hotel Singapore (based on Raffles' reputation in the market), I had even thought of organizing corporate events/meals here, and also considered Raffles Bali (Indonesia), Raffles Grand d'Angkor (Cambodia) and the future Raffles Sentosa (Singapore) for our future vacations. Note: your question will be posted publicly on the Questions & Answers page. Not many can achieve this. yi By Jereme Leung: Delicious and delightful dinner - See 27 traveler reviews, 92 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. Presentation...was also beautiful to complement the taste of the dishes. yi By Jereme Leung: Bad service and attitude by manager and waitress - See 20 traveler reviews, 55 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. The food we ordered were tasty and worth to try. Here, we needed to explain the problem to the staff and to justify our concerns with a lot of details. Pricing: Instead of explaining the restaurant policy of issuing the voucher, she replied, that there was a certain budget to it, and she could not answer what was the budget, and left. i guess for such high class dining place, the service there’s a lot of room for improvement.. Prior to staying at Raffles Hotel Singapore (based on Raffles' reputation in the market), I had even thought of organizing corporate events/meals here, and also considered Raffles Bali (Indonesia), Raffles Grand d'Angkor (Cambodia) and the future Raffles Sentosa (Singapore) for our future vacations. The taste is too spicy even I can take spicier food but just too Ma! That was the sight that we had to tolerate throughout our meal. yì by Jereme Leung is located at 328 North Bridge Rd, Raffles Arcade, #03-02, Singapore 188719, p. +65 6337 1886. daily 11.30am – 2pm, 6.15pm – 10pm. Very steep, and in fact could be higher than some big & established players in the market, which are also located in hotels, such as Shisen Hanten (Michelin 2-star, Sichuan food), Sichuan Dou Hua, Tung Lok & Wah Lok (Cantonese). I went to “Yi by Jereme Leung” today for lunch to celebrate my friend’s birthday. Entrance of the restaurant really beautiful, we didn’t order dimsum because we were more interested with their other dishes, we ordered the roasted duck, lamb, fish maw abalone soup, and vegetables - every single dishes was excellent!! Alluding to the fine art of Chinese dining, it references centuries of culinary mastery woven into the intricacies of Chinese cuisine presented in the restaurant. Story is, Jereme's local and has cut his teeth in various prestigious hotels. His newly opened Yi at Raffles Singapore promises to elevate Chinese cuisine, starting with tackling a basic issue: Why can't Chinese restaurants serve steaming hot rice? 藝 (yì) means art in the Chinese language and the restaurant’s interior décor reflects this artistic flair. I am delighted to hear that you thoroughly enjoyed your experience from the beautiful interior to the delicious food. Th tea was good and nice ambience too! We enjoyed every dish we ordered and the tim sum is so delicate and refine. 1. We are back on Nov 14 ! Will be back again next time to try the dim sum... hope the service better than today... :) I won’t return . My husband ordered the Hot & Sour Soup for the 3rd time, as he loved it from the previous two visits. Cheers, We just needed a straightforward answer -- either you don't offer a bad answer, or go get the correct answer. Hence, reached the place at their opening timing, and managed to get a table. We just needed a straightforward answer -- either you don't offer a bad answer, or go get the correct answer. Once seated we discovered the restaurant had so much more to offer from a food point of view. Will be back again next time to try the dim sum... hope the service better than today... :) Th tea was good and nice ambience too!More, Dear agoh69, See menus, reviews, pictures and make an online reservation on Chope. With a wide selection of choices, we eventually took the easy option of getting the set as we assume it should highlight the best of their offerings and it did not disappoint. We lunched here 3 times, during our staycations at Raffles (30 & 31 Aug 2020) and Fairmont (23 Sep). In Shisen Hanten, we would be given complimentary desserts when a wrong dish was served. 兿 yì by Jereme Leung. In fact with Accor Plus, we do not need the voucher, we just wanted to collect more vouchers and give to our friends to try out the restaurant, due to the Likes and Comments we received after we posted our photos on Facebook, and recommended this restaurant. Asked a waitress if we could get the 20% discount voucher, which we received from Tiffin Room on 30 Aug evening. I am pleased to know that you enjoyed the space after our intensive restoration, from striking architecture to the cuisine. In Shisen Hanten, we would be given complimentary desserts when a wrong dish was served. Even at a foodcourt, when I returned a soup and said it did not taste like usual, the staff happily re-cooked it for me. After 17 Years, Chef Jereme Leung Returns To Singapore And Opens New Restaurant, Yi, At Raffles Hotel. We really recommend this amazing Chinese restaurant. top of every detail. See some pics below. As for the service, very polished. Once seated we discovered the restaurant had so much more to offer from a food point of view. > Yì by Jereme Leung > Reviews. Once seated we discovered the restaurant had so much more to offer from a food point of view. Join chef Jereme Leung as he takes you on a culinary journey across China at his newest outpost at Raffles Hotel. Having said that, we do apologise for your experience...More, When you enter, its a white valley. It is delightful to hear that you enjoyed your visit and I look forward to welcoming you back again. yi By Jereme Leung: Bad service and attitude by manager and waitress - See 20 traveler reviews, 55 candid photos, and great deals for Singapore, Singapore, at Tripadvisor. In Shisen Hanten, we would be given complimentary desserts when a wrong dish was served. As you can see, a cumulation of disappointments led to a total loss of confidence, so we "un-regrettably" bid farewell to Yi and to the Raffles brand. (Image credit: 藝 yì by Jereme Leung) Attention is paid to the smallest of details. raffleshotelsg, Marketing at yi By Jereme Leung, responded to this review Responded 27 February 2020 Dear Bicoastal2008, Thank you for taking the time to leave us with your valued feedback and I am glad to know that you had a great experience at both yi by Jereme Leung and the Long Bar, home of the legendary Singapore Sling. to try this restaurant. What we liked: Could Yi match the price tag with the food quality and customer service? - Accor Plus discount -- 20% is not much (as Accor Plus members are normally entitled to 50% discounts on food) but "ok lah" (Singlish expression that means "It's fine, better than nothing") And Sea Whelk during the Circuit Breaker period clean, white environment and very pleasant place to hang with... Pleased to hear that you enjoyed the space after our intensive restoration, from striking architecture to the.. 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