an event or circumstances which we could not have avoided even after taking all reasonable care; or If you cancel your booking, the cancellation charges will be applied in accordance with the scale set out in clause 5 If you cancel your holiday. You must co-operate with us and our insurers in this regard. You must pay any costs we incur, if the difficulty is your fault. We paid a 1,000 deposit - 500 each - towards the total sum . Look both ways before crossing the road; be aware that in some countries traffic isnt required to stop at pedestrian crossings. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. 18. Please note that, for safety reasons, emergency exit seats are only suitable for able-bodied adults as the occupants may be called upon to assist the crew in the unlikely event of an emergency. Any additional in-resort services or products booked during your holiday will not form part of your package holiday. We will try our utmost with the airline, the accommodation and the relevant transfer supplier to fulfil all your medical requirements. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away. The lead name must be 18 or over to make a booking with us and has to travel with us if all other customers on the booking are under 18. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. You have not paid us any sum due for your holiday. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. Please note, such clubs often operate subject to minimum number and in summer months only. If you suffer a personal injury, death, serious difficulties or any type of loss as the result of an activity which does not form part of the package you booked with us - including, for example, any additional services or facilities provided to you by an accommodation or any other supplier which was not included as part of the original contract between us we will not be liable to pay you any compensation but will offer you such advice and guidance as is reasonable in all the circumstances provided we are advised of the incident promptly. Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Pedestrians - be vigilant at all times. If you need a larger vehicle, you will have the option to upgrade the vehicle at the time of booking at extra cost. We will not pay you any compensation. (f) Cancellation - If you cancel your holiday there will be a 60 charge payable in respect of the child, in addition to any charges set out in clause 5 above. Both you and the new traveller will be responsible for paying all costs we incur in making the transfer. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. Other outsize items e.g. Factors which can affect electricity and water supplies: In some destinations we feature the water and electricity services struggle to keep up with the increased demands from tourism. I need to cancel for personal reasons, eg, illness, bereavement, redundancy. Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. (iii) If your booking was made using a non-refundable rebook voucher, and you subsequently cancel your booking with us, any refund which is due to you will be paid via a non-refundable rebook voucher. It is not possible to use your hand baggage allowance against your checked baggage allowance or vice versa. We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. Room occupancies will be shown for individual properties and may vary by destination. Please note, transfers are not included within a Jet2CityBreaks booking Where possible, we will tell you about the withdrawal of any facility as soon as possible. Exceptions: (i) Cancellation of or name or date changes to certain transport arrangements, typically scheduled airline tickets, can result in up to 100% cancellation charges regardless of the notice period given to us. 1.10. Re: Take a person off a jet2 holiday. Please see the Buggies/pushchairs/car seats section above for weight allowances. Please see clause 6 below for the change of holiday terms and conditions in relation to Free Child Places. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. Special offers in the brochure and on the website are subject to availability and Jet2holidays reserve the right to withdraw them at any time. If you or anyone in your party changes their name, please contact us immediately so that they can reissue you with a new ticket. Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. You can let us know at any time if you no longer want to receive emails by clicking here. We will endeavour to describe the air conditioning system in the accommodation description where possible. You may not be able to enter into a Payment Plan if there is a short amount of time left before the Balance Payment Date or if this option isnt available via our website. In any event, only a maximum of three electronic mobility devices are accepted on a single flight, which will be on a first come first serve basis. Further information can also be obtained from the Commission for Aviation Regulation, 3rd Floor, 6 Earlsfort Terrace, Dublin 2, Phone: 01 661700 www.aviationreg.ie. For villa products a high chair will be available if there is an infant on the booking. . The accommodation we feature is often shared with guests from many other countries with different cultures and customs and we have no control over the acceptance of bookings at the accommodation. The Service is not available for hand luggage. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. Notification of flight changes: Please ensure you re-check your flight itinerary on our website between 72 and 24 hours before you are due to travel to make sure you have not missed any changes. Special rules/considerations applicable to children: Some destinations, owing to their lack of special child or medical facilities, may not be suitable for very young children, but we would be happy to advise which accommodation or resorts we think are suited to your requirements. If you have concerns speak to reception, or tell your representative or tour operator. For further advice in relation to passport and/or visa requirements, we recommend that you also refer to the Foreign, Commonwealth & Development Office(FCDO) website at www.gov.uk/fcdo, or the Passport Services website at www.gov.uk/browse/abroad/passports. Simply follow the link in this email to confirm and complete the cancellation. We are a Member of ABTA, membership number Y1256. In addition to your holiday price you may have to pay local city taxes, which will be payable by you locally in resort. Its all wrapped up with VIBE your hotel, return flights, transfers + 22kg baggage are all included. Here, you may be lucky but it depends on the situation. For the destinations we operate to within the European Union, please check your passport validity requirements by visiting: www.passport.service.gov.uk/check-a-passport and following the instructions. These are not guaranteed for any of our accommodation. The beach Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. Baggage allowance restrictions apply. Carriage of mobility aids: There are height or weight restrictions which apply to mobility equipment (including manual wheelchairs and electronic mobility devices). You will be advised of the current price of the holiday that you wish to book (including the cost of any supplements and upgrades) before your contract is confirmed. Drink - drink bottled water and use it for brushing your teeth. Please be aware that we have been instructed by the UK government to put additional security measures in place on all our flights from Turkey, to the UK. It is within our sole discretion as to whether to offer a Payment Plan in relation to a particular holiday or a particular customer and we may discontinue the offering of a Payment Plan at any time (although, if we do so, we will allow you to continue to make Prepayments in accordance with any existing Payment Plan which you have setup). Please note -In the event that we notify you of a significant change to your package holiday and you do not respond to confirm one of the options provided to you as set out above, we will send a further reminder with a further request to confirm your final decision. The lead in price on our website and in our brochures is based on 2 adults sharing, except for: (i) Disney holidays which are based on 2 adults and one child sharing; and (ii) villas, where the price is quoted per person based on the maximum stated occupancy of the relevant villa. The person making the booking is classed as the "lead name" in any booking which includes more than one person. If you have a complaint 24/7 Contact details whilst on holiday You can select your preferred seats from the time of booking up until check-in. 30% of holiday cost* or the deposit if more. In the event that an airline and/or a ship refuses passage to you (or to any member of your party) on the grounds of ill health or on the grounds of any other perceived problem with your physical or mental condition, we will not be liable for any and all consequences that arise from this. The cost of the new ticket may be greater than the cost of the original ticket. Occasionally, we may have to make changes and we reserve the right to do so at any time. Snap up a deal on your next Jet2CityBreak where your return flights, accommodation and 22kg baggage are all included! Room occupancies will be shown for individual properties and may vary in each destination. Examples of a significant change are: change of your UK departure airport; complete change of destination/resort; a change of more than 12 hours to the time you leave the UK or your destination; if we downgrade your accommodation by one full star rating (where applicable). Where the driver is outside the age range of 25 70, additional charges may apply. Any additional people you allow to stay in your accommodation will not form part of your package holiday and will not be covered by the Package Travel and Linked Travel Arrangements Regulations 2018. You will only be charged for the cost increases over 2% of your holiday price. Car Hire If you booked direct just go in to manage my booking on Jet2 site and go to the very bottom of the page (below all the adverts) and there is a "cancel this holiday" button (highlighted text but not large) click on that and you can cancel online, it will tell . Should we not be able to accommodate your request, you may also check at reception on your arrival or at any time during your stay to see if the specified times can be altered. Follow the 4-point National Water Safety Code: Care in the sun - build up the time you spend in the sun gradually; avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, its possible to burn in the shade, when its cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable). Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). 19. If you use this Service, please do ensure that you only hand your baggage to an official Resort Flight Check-in colleague dressed in a Jet2holidays uniform. Other guests: There is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. If you have purchased this service, you will not be asked to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply). For your familys convenience, subject to local conditions, collapsible pushchairs/buggies may be used up to the aircraft steps/air bridge and can be reclaimed immediately upon disembarkation or at Baggage Reclaim, subject to local conditions. The cancellation charges shown below apply from the date we receive the written notice at our offices, the travel agent activates the cancellation, or you make a telephone cancellation. If you booked flights and a hotel yourself and not on a package, flights typically won't be, unless you booked a fully flexible ticket. Passport, visa and immigration requirements and foreign office advice The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. By submitting this form I am agreeing to receive marketing emails from Jet2holidays. Cots must be registered at the time of booking. Food safety - wash your hands before eating and after going to the toilet; make sure your food has been thoroughly cooked and is still hot when served; make sure that any food that is re-heated is piping hot all the way through; avoid any uncooked food (apart from fruits and vegetables, food that can be peeled or shelled). IMPORTANT: COVID-19. For a small charge, you can select your preferred seats online, including extra leg room seats. Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). {{ errors.first('shortlist-menu-forgotten-password-email') }}. Up to 2 additional bags, each with 22kg allowance, can be pre-purchased for an additional cost before the day of departure.
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