A: You can set up notifications for your work or school account (if allowed by your administrator) or for your personal Microsoft account. You can use this feature on a device where your work or school account isnt added. After setting up the Authenticator app as an autofill provider on your phone, it offers to save your passwords when you enter them on a site or in an app sign-in page. After adding your account, depending on the features you enable for the account, your account data might sync down to the app. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. Authenticator APP and re-add accounts to APP? Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. How do I make sure notifications don't continue to go to my old device? Make surethe accountisregistered for passwordless andisjoined to you work or school. Oct 06 2018 Using an authenticator app for two-factor authentication (2FA) is more secure than SMS messages, but what if you switch phones? This will remove passwords and other autofill data from the device. You can browse these log files in the app at any time to see the information being gathered. A: Yes, Autofill for yourpersonal Microsoft accountsnow works for most enterprise users even when a work or school account is added to the Authenticator app. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. First, you need to have the Authenticator app installed on your mobile device. This is not exactly the most elegant authentication solution I have ever seen. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. If you want to completely uninstall the app, you need to first unregister the app in the app settings. link. The Authenticator app is available forAndroidandiOS. This way you can reenable push notifications. Q: How can I get my Incident ID aftersending logs to customer support? After you tap the Contoso account tile, the verification code is visible in full screen. Once youve removed all the accounts from Authenticator on your old phone, you can remove the app, as well. The Authenticator app is not required for all accounts. For steps to enable hardware encryption, see Encrypt your Android device. 1. Location. A: Verified IDs are issued directly from your organization or a website. A: Activity notifications are sent to Authenticator immediately whenever a change is made to your personal Microsoft accounts, helping to keep you more secure. On these devices, Authenticator is automatically registered as a device administrator. Then, select Add method in the Security info pane. I don't know what to do and it is extremely frustrating because I cannot access anything, emails etc. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. It shows 8 digit one time passwords. Check that your phone is not running any malware likearootkit for example. Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. Not receiving any Microsoft Authenticator notifications on my new phone, regardless of whatever other device I attempt to access university materials by. Q: What data does the Authenticator collect and store on my behalf and how can I delete this data? These modes can prevent apps from sending notifications. after reset of settings in iOS by clicking Settings > General > Transfer or Reset Phone > Reset, the push notifications get disabled for Microsoft authenticator. Authenticate through Microsoft Authentication App by clicking approve when notification pop up. If you know a SECURE download site with the old APK please tell me. This type of notification is often used by banks and other financial institutions in order to protect their customers information. Not sure why but much less of a problem than not receiving the request. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device. How-To Geek is where you turn when you want experts to explain technology. I just tried accessing a resource (my work MS Teams account), which requires me to authenticate using MS Authenticator. On my Android phone, I go Settings > Notifications > Authenticator > All Notifications (under Categories) which opens which notifications make noise, which show on the lock screen etc. The problem lies in that even though they are visiting the portal from devices that are excluded from MFA via conditional access (Compliant/Hybrid AD Joined) the myapps.microsoft.com portal is still enforcing MFA to log in. The specific permissions you see will depend on the type of phone you have. I suggest you could check as the following
Dec 14 2021 Find out more about the Microsoft MVP Award Program. Q: What information can Authenticator autofill for me? What should I do? Tap the Contoso account tile. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Alternate options for personal Microsoft account users include: Setting up an alternate sign-in method (SMS or email) by updating your security info from theMicrosoft Account Security page. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. Personal use works every time. @Robert WoodsI resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Q: Why do I only get notifications when the app is open? Seems that you are having issues with the Authenticator app as you are not getting the two-step verification code. Delivered on weekdays. A: The Authenticator app collects your GPS information to determine what country you are located in. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Issues with Microsoft Authenticator not popping up Approval message, The problems should be divided into different parts, Re: Issues with Microsoft Authenticator not popping up Approval message. What can I do? My phone have been stolen, I had work account logged in there. Check for notifications doesn't change the situation: no notification queued. I have already spoke to help-desk of my company and they disabled the two-factor for one day but the problem remains. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. For example, my employee has accounts from multiple enterprises or schools in their Authenticator app. Most accounts provide backup codes you can use if youve lost or damaged your phone. You need to accept the notice of this data collection when you use the app for the first time. A: All authentications using the Authenticator on Windows Mobile will be retired after July 15, 2020. https://github.com/MicrosoftDocs/azure-docs/blob/master/articles/active-directory/user-help/user-hel Microsoft Authenticator app has stopped displaying the approve/deny message, Check if your devices get notifications when the app is open or closed, Check if the verification codes in the app are working when notification doesn't, Check if notification through a mobile app is enabled or disabled. A: Press OK to dismiss the message and then go to Settings and make sure push notifications are enabled and you have network connectivity. A: The codes don't require you to be on the Internet or connected to data, so you don't need phone service to sign in. after changing that the notifications are prompt on my android. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. Can Power Companies Remotely Adjust Your Smart Thermostat? To remove an account from your old phone, open Microsoft Authenticator on it. Q: Is registering a device agreeing to give the company or service access to my device? Q: I got a new device or restored my device from a backup. What Is a PEM File and How Do You Use It? 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Check what is the reasons with Azure AD Sign-in logs and check which conditional still required the MFA and why, Do you've some policies for registered devices? With the release of Authenticator 6.7.3 for iOS, the companion app was removed from the Apple Watch. Autofill data is protected with biometrics and passcode: Before you can autofill password on an app or site, Authenticator requires biometric or device passcode. A: Yes, Authenticator on iOS uses Apple's ATS solution to support privacy and data integrity between the app and web services for in-app functions. This does not sound like a problem specific to CSP Partners where this community is set up for, but more like a problem with a personal Microsoft Account outside of the scope of this forum. For example, if we use WIFI. A: Users can send logs to customer support and get the Incident ID with these steps: Note the Incident ID. @Robert WoodsI've been noticing issues where the Authenticator app will not pop-up notification while I'm connected to Wi-Fi but as soon as I disconnect and go to mobile connection, the notification pops-up immediately. Q: My one-time passcodes are not working. In the Backup section, toggle-On Cloud Backup on an Android phone, or iCloud Backup on an iPhone. We found that theres no way to export all your accounts, and then import them onto a new phone. A: No. App Lock also helps ensure that youre the only one who can approve notifications by prompting for your PIN or biometric any time you approve a sign-in notification. There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. Sign-in with this account on the device registration page, then try enabling passwordless for the account. This is the only way to fix it. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Any help would be great here also. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Q: What ifAutofillis not available for me in Settings? More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. Since they have removed their account from the application they can not authenticate to the portal. This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Take Screenshot by Tapping Back of iPhone, Pair Two Sets of AirPods With the Same iPhone, Download Files Using Safari on Your iPhone, Turn Your Computer Into a DLNA Media Server, Control All Your Smart Home Devices in One App. 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. Finally, add the account again and turn authenticator backup back on again. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Try change the network to see if the result is different? If you restart your phone, this permission ensures that you continue you receive notifications to verify your identity. I tried to download the MS Authenticator App on my new phone but it's not showing any Approval Alert nor Authentication code. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Beam) I click on "UseMicrosoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Why am I seeing this? Your work or school accounts and your personal Microsoft accounts will have six or eight digit numbers visible in the full screen view of the account (accessed by tapping the account tile). You must have an Authenticator app installed on your device in order to use it. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. Microsoft This sounds rather like a problem of the Authenticator app on the mobile it is not the laptop which stores any MFA information, the account setting at account.microsoft.com (or the security settings for the Microsoft Accounts set in there) triggers MFA, regardless from which machine you access those. If you still have trouble, check these settings: Make sure the device requiresa PIN or biometric to unlock. Q: Why is my account tile gray and inactive? You can fill out a form to allow or deny Autofill for your organization andsend it to the Authenticator team. Q: I am having trouble adding my personal account to Microsoft Authenticator. More info about Internet Explorer and Microsoft Edge, https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40. You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Restart the device and try again.2. You could search it on Google. Next, youll need to install Microsoft Authenticator on your new phone. To unlock their phone, they must sign in to their web app and receive three 2-digit codes. My MS Authenticator app does not show any 6 digit one-time-tokens. For example, if you're Katy signing in to your Contoso account, you'd tap the account tile and then use the verification code 895823. A: If you turned onCloud Backupon your old device, you can use your old backup to recover your account credentials on your new iOS or an Android device. If you have already registered, you'll be prompted for two-factor verification. For other accounts, youll see a six or eight digit number in theAccountspage of the app. By default, App Lock is turned on when you set up a PIN or biometric on your device. Check if the verification codes in the app are working when notification doesn't. Check if notification through a mobile app is enabled or disabled. Q: While signing in to my work or school account using the default mail app that comes with iOS, I get prompted by Authenticator for my security verification information. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either yourMy Apps pageor your organization's company portal to turn off verification for your old device. A: App Lock helps keep your one-time verification codes, app information, and app settings more secure. A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. It works with both iOS and Android devices, so there is no need to install the app. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. The only thing I see working on the Android app is the countdown random number
The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Draw over other apps. Designed to make shopping easier. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. When you enable push notifications for Microsoft Authenticator, youll receive a notification on your device whenever a new sign-in is detected. Yes, multiple times. Microsoft Authenticator app has stopped displaying the approve/deny message. If you want to change setting for MFA for a work/school account, go to https://aka.ms/mfasetupand log in with your work account. Q: How are my passwords protected by the Authenticator app? Two-step verification requires proving two things--a thing you know, and a thing you have. The app notification issue appear on iOS and Android? Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Dec 14 2021 TechCommunityAPIAdmin. To enable push notifications for Microsoft Authenticator, open the app and tap on the three dots in the top-right corner. Allow once: Once every hour that youre still accessing the resource, or next time you try to access the resource, youll need to grant permission again. Next, you need to open the app and sign in with your Microsoft account. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. A: If you need help adding your personal Microsoft account to Microsoft Authenticator, please visit our Microsoft account help page How to use Microsoft Authenticator. If you have an Android device, the ID.me Authenticator app is the best option. Cant text myself the verification code because the phone number is wrong and I have no idea how to change it. I also cannot find a code to enter on my laptop from the app. However, Authenticator on your old phone contains the Gmail account xyz@gmail.com. Latest version (always automatically updated) from Google Play store: 6.1.4, on LG G2 Android 5.0.2 (stock ROM). I did change my tone for notifications so I knew it was "special". This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Check if your devices get notifications when the app is open or closed. Contact your admin to fix this issue (uniqueness validation). What should I do? Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. For the Outlook account, youd follow the same steps. A: Apple Watch and Android wearable devices (such as Samsung Galaxy Watch) are currently incompatible with Authenticators security features. Used to make sure your phone number matches the number on record when you sign in with your personal Microsoft account for the first time. Answer. These logs can contain personal data such as email addresses, server addresses, or IP addresses. A: Authenticator app already provides a high level of security for two-step verification and account management, and the same high security bar is also extended to managing your passwords. Would be very grateful for some help. Q: What if my employee or student has multiple work or school accounts? If you change your mind, you will need to go to Settings and manually enable the permission. Simply log in to your account on your phones standard log-in feature to be able to log in only occasionally. There is no QR code to scan on my laptop using the authenticator app. The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) To learn more on how to allow Autofill for your organization, see Autofill for IT admins. Get The Word Out About Your GoFundMe Campaign! but the amazing thing is they can reach other web-pages like google or Yahoo. Also it might show options to use another email address or phone number. On thePasswordstab in Authenticator, selectSign in with Microsoftand sign in usingyour Microsoft account. Q: Can I create my own Verified Identity? Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. This permission is required for sending notifications. It then hashes the data using SHA-512, and adds it to the JWE before storing the whole file and Key ID in your account. The app requires this permission to search for work or school Microsoft accounts on your phone and add them to the app for you. Reinstalling doesn't work either. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. If you are adding a work or school account for two-step verification, you can also visit mysignins.microsoft.com > Security Info > Add sign-in method > Authenticator App and complete the steps using the provided QR code in order to add your account. TapRemove accountto remove the account from the app. A: If you're getting notifications, but not an alert, even with your ringer on, you should check your app settings. We have recently implemented MFA with a conditional access policy. This really really helped me@Martin_Durecall I had to do it go to the Battery Optimizer settings, Select ALL Apps, and find the Authenticator + Google Authenticator apps which to my surprise were ON. Heres what each permission level will mean for you: Allow while using the app: If you choose this option, youll be prompted to select two more options. Follow the iOS prompts to grant that permission. Open Authenticator > Settings > Device Registration. iPhones also require that you have an iCloud account. When you purchase through our links we may earn a commission. What are the steps? Allow only while using the app: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. Dont allow: If you select this option, youll be blocked from accessing the resource. If you have a device that is registered with your organization, you might need an extra step to remove your account. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Camera. All Rights Reserved. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. A: Make sure the date and time on your device are correct and are being automatically synced. Setting up SMSto receive verification codes. Users can verify their login status right away by providing the authentication request to their phone rather than waiting for the phone to open an authenticator app. Everything is correctly set in my MS account, 2 steps verification, and the Android app Microsoft Authenticator. This setting can be turned on or off at any time. Q: Why does the number next to the code keep counting down? To make the process easier, we allow you to use your fingerprint instead of entering the PIN. I had to go into the advanced set up to be able to change it back. The in-app browser does not utilize ATS so we can continue to support federated cloud scenarios for customers without interruption. Some work and school accounts require an additional PIN whenever you verify your identity. Assuming you would like an article discussing how to enable push notifications for Microsoft Authenticator: Microsoft Authenticator is a two-factor authentication app that helps protect your accounts by providing a second layer of security. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. Your administrator might ask for this Incident ID if they request customer support. When I go back to the iOS app, I get stuck. Q: How can I see whichsites are using my identity data? Just clicking on it will cause a notification permission request to pop up which you can grant. All of this could be fixed with a one time bypass for cloud! Not sure if that would help, but I had the same issue since today - the reason was the settings in the Additional Security Verification - Iwasset to "Use verification code from my app" instead of "Notify me through app" -
Tap the three vertical dots at the top right, and then tap Settings.. After that, you should start receiving push notifications from the Authenticator app. To set up the Microsoft Authenticator app Sign in to your work or school account and then go to your My Account portal. On iOS, Microsoft recommends allowing the app to access location always. Beam) I click on "Use Microsoft Authenticator" but no notification is sent to the smartphone Android 5.0.2 (LG G2 Europe H3G), even if I open the app. Dont set up any accounts using Microsoft Authenticator until after youve used the Recovery tool because it will overwrite matching site accounts. Just turn on theScreen Capturesetting in Authenticator and restart the app. Reinstalling doesn't work either. Problem is : When try to authenticate through Microsoft Authentication App i didn't get any Notification for approve or denied as it should be. On the next screen, you can select onStop sync and remove all autofill data. It was in the way more than I used it so I turned it off. Previously, we looked at moving 2FA accounts in Google Authenticator to a new phone. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. by This is because the network connecting the service you are signing into terminates and is not able to receive sign-in approval from Authenticator, creating a loop. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. Select the headings below to see more information. To try to fix this, we recommend you select theSafariicon on the bottom right side of the screen while signing in to your mail app. Can you get notifications for some accounts on the app, but not others? Q: How do I turn on password autofill in Authenticator on my phone? You can use Autofill to sync and autofill your passwords on your iOS and Android devices. Setting up a phone number to receivephone calls to verify their identity. Q: How do I remove an account from the app? It said that I was supposed to go to MS Authenticator, to authenticate my login to my .
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