because of this I was able to cancel my contract. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. For the price per month, this is a great gym, it has everything u need and more. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Good luck TruGym you are going to need it! FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. I then get an email in May saying I would be charged 14 per month. Poor customer service and conflicting information provided by staff! We use dedicated people and clever technology to safeguard our platform. We also ensure all reviews are published without moderation. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! We use dedicated people and clever technology to safeguard our platform. Your experience matters. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. How many stars would you give TruGym? Good day, I have just renewed my contract after 15 months. Companies can ask for reviews via automatic invitations. They now refuse to refund monies taken. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. But the other equipment makes up for it. Here are 8 tips for writing great reviews. Join the 261 people who've already contributed. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. My branch shut down down and I never received a membership refund. Very clean with a good atmosphere and equiptment maintained to high levels. I asked for complaints procedure for head office and that was also denied. Anyone can write a Trustpilot review. I am still waiting for a refund and the information about the instructors.. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. a nice open plan gym. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Our gyms come with either a sauna or steam room (some have both!) Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. TruGym Stevenage. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. The trouble is they use crooks to process their member's payments. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. Ive requested an email back and a call and have been told a customer representative will be in touch. Find out how we combat fake reviews. Required fields are marked *. Cancelled after one year membership. Other that that-a good gym. Do you agree with TruGym's TrustScore? All rights reserved. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Be friendly. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. No matter how many times I try to contact them I never get a response. Companies can ask for reviews via automatic invitations. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Top gym with great facilities and friendly staff that are always willing to provide support and advice. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Your experience matters. I was paying double on a different gym and was always having problems but this is miles better. i, Be vigilant about their policies. Your cars are not safe! They definitely make it difficult to contact them through their website. Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . I got nothing. Join the 270 people who've already contributed. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. Companies can ask for reviews via automatic invitations. How many stars would you give TruGym? Your experience matters. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! I find the booking system for classes difficult to work out which is why I havent booked any yet. It goes against our guidelines to offer incentives for reviews. without helping me with the issue in any way at all. TWO WEEKS go by and nothing. I was asked if Id like to suspend or cancel my membership. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. There are some advantages to paying your Spectrum bills online or on the My Spectrum app. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Verification can help ensure real people write reviews about real companies. I think there are more people than the capacity of gym. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Your experience matters. I was asked if Id like to suspend or cancel my membership. Completely recommend this gym for any women that are looking for a great gym for good value for money. i havent seen the gym manager, i dont know even if she exists, just heard there is one. They are still charging me 6 months later and now have sent me a bill for over 50!!! Good equipment. We use cookies to ensure that we give you the best experience on our website. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have paid for a year's membership through GymFlex and have no idea how to get my money back. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Here are 8 tips for writing great reviews. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. This hasn't happened and all attempts to contact them regarding this is being ignored. This hasn't happened and all attempts to contact them regarding this is being ignored. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Staff on the phone where rude and abrupt and not helpful at all. Any attempt to contact head office is ignored. It goes against our guidelines to offer incentives for reviews. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. We use dedicated people and clever technology to safeguard our platform. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Cancelled after one year membership. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Les Mills instructors are required to complete updated training twice a year to remain accredited. I've always felt so welcome at TruGym and enjoy making my daily trips. | Read 21-40 Reviews out of 266 Its hard to believe this is actually a trading company (for now!). This gym is great! Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. 2023 Trustpilot, Inc. All rights reserved. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Otherwise I would give it a five star rating. I'd be in two minds about renewing my membership next year. The Stockton site seems to be run on a shoestring. Friendly environment for ladies only. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' However I have a major issue with the classes that are run as well as the management of the club. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. The money left my account and from that date I have never heard anything from them. This company doesnt care about its members, its purely about money for these people. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. typical!!!! Staff beyond rude ! I've asked for head office details and the staff tell me they don't know it. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. Join the 271 people who've already contributed. The timings of the place are good too accommodate all women there. Your experience matters. God forbid you request to leave is apparently impossible! After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. No on-duty lifeguard (is this actually legal!!!). Join the 261 people who've already contributed. Your experience matters. This was a friendly gym in Boston Lincolnshire. kept it quiet from staff aswell ! On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Awful!!! Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. beyond me , they have sullied their name. How many stars would you give TruGym? Join the 269 people who've already contributed. Companies can ask for reviews via automatic invitations. 4/ Told on joining in November I could freeze my membership free of charge for the summer. However, you are likely to be ignored. A wide variety of equipment to suit your personal needs. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. Date of experience: 10 November 2022. Dreadful management of memberships Id avoid this company and invest elsewhere! Companies can ask for reviews via automatic invitations. The staff are friendly and the gym is very tidy. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. Absolutely flabbergasted of the audacity and attitude she had with me. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Its not worth the money that I am paying now. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Join the 244 people who've already contributed. Join the 263 people who've already contributed. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Friendly staff always happy to help. How many stars would you give TruGym? The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Absolutely the poorest new customer relationships ever!! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Contact your local truGym via our online contact form. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. I would not recommend this gym to anyone. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Consistently fail to keep to their own opening and closing times. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Was told that membership fees would be refunded pro-rota within 7-10 days which was hasn't happened and was well over a month ago. 2023 Trustpilot, Inc. All rights reserved. How many stars would you give TruGym? i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Not helpful at all. Completely recommend this gym for any women that are looking for a great gym for good value for money. The company needs shutting down. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! It goes against our guidelines to offer incentives for reviews. Avoid. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. !Poor service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. How many stars would you give TruGym? A positive and social environment to train and meet people. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. I requested to cancel my membership online as they instructed (because they hide their phone number so fewer people call) and got an automated response, still refering to my cancellation as a 'request'. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Apparently it broke down three years ago and has not been fixed. Completely unresponsive to emails. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Dreadful management of memberships Id avoid this company and invest elsewhere! They've also had bad reports in the paper. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. For businesses Categories Blog. | Read 81-100 Reviews out of 267 I'd be in two minds about renewing my membership next year. Awful!! Be proactive by paying attention to the customer's needs and offering help or recommendations . Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. | Read 61-80 Reviews out of 255 The day before, my payment had been taken. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. These companies sure know how to work the direct debit magic to help themselves and rip of people. | Read 41-60 Reviews out of 265 The changing rooms are always clean and the same for the showers! The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. good equipment and friendly staff, Showers out of action for nearly two weeks was a little disappointing, but I understand that maintenance is important The gym itself is great and run by very friendly staff.. keep up the good work, This is a good gym, with friendly helpful staff. I go to the gym because its an only female gym, however its extremly dirty. Not sit there and eat cakes.Ridicules customer service overall. Great for all ages, shapes and sizes! Probably because I sent it in so long ago and it shows their processing times are embarrassing. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. We also ensure all reviews are published without moderation. Hi,There are no induction classes for new joiners on weekends. We use dedicated people and clever technology to safeguard our platform. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. For example, you can easily set up automatic payments, so you're never late. Literally just paid for a day pass as the website said they were still open at stevenage. I find I spend more time on looking for the weights I need and connectors rather than actually training! We also ensure all reviews are published without moderation. Your experience matters. Staff members were a mix bag. 2023 Trustpilot, Inc. All rights reserved. trugym customer service. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. It said I should hear back within 48 hours. Verification can help ensure real people write reviews about real companies. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. We also ensure all reviews are published without moderation. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members
Does Kenny Johnson Have A Brother,
Articles T