The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. You also need to read their terms and conditions regarding disputes as you may be forced to file in their state where their company is incorporated. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. The case is still pending, but will be heard by a jury. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. The venue said tickets can be refunded at place of purchase but you cant reach/contact Ticketmaster in any way. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . Mobile app: The suit also calls for a return of customer trust. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. If the show ends up being cancelled you will receive a refund. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. McMillan's main agenda is for the court to demand StubHub to cease issuing coupons worth 120% of the paid ticket value. Fan rewards: The NHLs suspension caused a spike in the number of e-tickets sold. At the time of this writing, nothing has been proven in court. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. The Court in charge of this case still has to decide whether to approve the Settlement. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. The suit was filed in error, according to the plaintiff. The Daily Journal named her a Top Woman Lawyer in California for 2021. Enjoy reading our tips and recommendations. Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. But these are unprecedented times.. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds with the exception of purchases made in states where law required cash refunds in such an event. For Daddario, that price was $6,200. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. I will never use this company again to buy or sell tickets. Read more here: Camp Lejeune Lawsuit Claims. The first person I spoke with said that the tickets had been sent. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. The news comes just over a week after ticket resale sites began requesting corporate bailouts. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. I lived in Ohio when I purchased the tickets but since then I moved to NYS, so I should be included as well. Again, there is another confusion about listing a ticket for sale. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. I purchased OHL tickets the day before the game. They offered me 125% of price paid in credit or refund to my CC. Sign up for ClassAction.orgs newsletter here. The COVID-19 pandemic impacted the live-in-person event industry, and StubHub was not able to compensate the victims families with full refunds. New Jersey Lawyers Fund for Client Protection, Employee Lawsuit Settlement Things to Consider When Choosing a Lawsuit Settlement, Class Action Lawsuit Benefactor Who Can Be a Class Action Lawsuit Benefactor, An Overview of a Glipizide Class Action Lawsuit, When to File a Class Action Lawsuit Against Yahoo, A 23 and Me Lawsuit Reveals False Promises About Health Risks, Ticketmaster Lawsuit Tickets A Class Action Lawsuit, DeVry University Class Action Lawsuit and Federal Loan Forgiveness Programs, District Attorney of Marin County, California, CareCredit Lawsuit Settlement First Victory For Consumers. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Who should shoulder those cancellation costs? I listed tickets and never heard back that they sold. . Though the plaintiffs in cases filed against Vivid Seats and SeatGeek attempted to add those suits to the MDL as well, the judges declined stating that very few efficiencies would be gained from an industry-wide consolidation effort. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. NEWS. I chose CC. Print. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. StubHub changed its refund policy about a month ago. I deleted my account. This putative lawsuit is related to a multi-state investigation that StubHub settled. Most quickly instituted policies of issuing account credits good towards future purchase greater than the value of the cancelled event tickets as a first option for customers, with the option for a cash refund remaining at the customers request. This browser does not support PDFs. I had to do all the work, not them. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. In the email, the company also admitted that the impact of the coronavirus pandemic made it impossible to sustain its ticket buyer and seller refund practices in the near-term while still touting its voucher offerings as clear and fan-first, according to the suit. No refund bottom line. Unsubscribe easily. The federal court ruling in the case is a consent judgment between the parties. They too should be held accountable. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . In the meantime, they may continue to pursue the case individually. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. Paul Sawers / VentureBeat . Save my name, email, and website in this browser for the next time I comment. Emily Walsh. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to You must contact the In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. McMillan then asked StubHub to refund his money. Please be patient. Thank you, you have successfully subscribed to our newsletter! StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. The court is expected to rule in favor of the plaintiffs at the end of the year. The tickets haven't even been released to me yetthe transaction is still pending, so it could be canceled on their endbut instead I will charge back the transaction through my credit card company. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. When I called them on itthey said it was my fault and I have to resell the tickets. But, as an alternative, the 120% off coupons were also . Ive been trying to get my money back for 2.5 years with no luck! There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. I was told the offer for alternative tickets was the only offer that would be made other than a refund. Sign up to receive our free weekly newsletter. Shortly after, in May, StubHub . The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. They sell you things they don't actually own and if there's an error, too bad for you. The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. THEIR GUARANTEES ARE A LIE. No resolution and I got no tickets. For more information about reviews on ConsumerAffairs.com please visit our This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. Easy sales process: According to the complaint, such was the case until the coronavirus pandemic became the new reality. Well start sending you the news you need delivered straight to you. Despite the alleged deception, the company's policies did not reflect the actual . StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. And the beat goes on. StubHub denies any wrongdoing or liability. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. The plaintiffs are attempting to get the money back from StubHub by seeking a class-action ruling. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. 19. 2023 The Hollywood Reporter, LLC. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The case is based on an NHL game that was canceled because of a strike. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Add me I had cancelled tickets in Arizona last year. Come to find I was charged $300 from my bank account. According to the filing, McMillan purchased two tickets to an NHL game in early March. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . "If you have tickets to a show that is postponed, you will be able to select your refund . I sold tickets to a Jerry Seinfeld concert for $253 scheduled for March 14, 2020 . The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. Ive used Stubhub for over 4,000 transactions. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. He's now suing StubHub for refusing to refund the money he spent on the postponed NHL game. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The value of a Class Members award depends in part upon the number of persons who participate in the Settlement and will differ depending on whether the Class Member elects to receive cash or a credit. No refund or voucher has been offered. Para una notificacin en Espaol, haga clic AQU. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. I accidentally clicked purchase the ticket, and I thought were still more steps to complete. Amy has built a reputation in the plaintiffs bar for delivering results and justice to consumers and sexual assault survivors in class action and mass tort litigation. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. Reports suggest that StubHub Inc. has agreed to enter into a settlement agreement and pay around $9.5 million to its customers in different states across the United States after it allegedly did not refund its clients' tickets after event cancellations caused by COVID-19 (Coronavirus disease-2019). The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. I patiently called Stubhub over multiple phone calls and followed all of their instructions. But the company does not need to comply with the law to avoid liability. 01-21-2022 10:07 AM. Moreover, the company will be forced to refund its customers. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Copyright 2022 Consumers Unified LLC. Still have tickets to the cancellation. CEO Baker is just another crook collecting money he never earned. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. Last November, the court ruled that the plaintiffs who purchased event tickets using a web browser were on notice of StubHubs arbitration provision, compelling them to arbitration, but not those who used the mobile app. The U.S. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. settlement administrator or your attorney for any updates regarding Read the complaint here: StubHub Refund Class Action Complaint All rights reserved. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. Under normal circumstances, these processes are manageable. Until the event id canceled (not postponed) they won't give a refund. I heard they were being sued, so was just waiting for any information on recovery of my money plus the interest that accumulated on my credit card. The case seeks monetary damages and restitution remedies for consumers. StubHub filed a lawsuit against the Warriors and Ticketmaster in California on Sunday, accusing the two of conspiring to create an illegal resale market. ADD ME PLEASE! At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. StubHub is an eBay company that began selling and reselling event tickets in 2000. And the seats they offered were listed for $30 less than the ones I purchased. FALSE. Buyers: We'll add a credit worth 120% of the total amount you paid for the impacted event to your StubHub Wallet. A disgruntled StubHub customer has filed a class-action lawsuit following the ticketing platform's coronavirus-related refund-policy reversal. In that lawsuit, it was claimed that StubHub's pre-COVID policy was to offer cash refunds to anyone who bought tickets from resellers on the secondary ticketing platform to a show that was then . ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. We value your privacy. Your email address will not be published. Never received email and Stubhub charged me $288 for not delivering. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Furthermore, is there a class action suit against Ticketmaster? Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? In addition, StubHub will be required to reimburse consumers who purchased tickets before March. SV is correct. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. The plaintiffs may also opt to file a lawsuit on their own. Our content is intended to be used for general information purposes only. We aim to provide readers with the most up-to-date information available about today's consumer products and services. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. StubHub is doing this as opposed to providing full refunds for canceled events. In response, he received a refund in the form of a coupon worth 120% of the original price. Unsubscribe at any time. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. The company then changed its policy to cover these situations. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. I am still awaiting a refund for a Nets game postponed in December. It promises a full money back refund in the case of a canceled event. Less than two weeks later, StubHub amended its policy. The suit alleges that StubHub should have provided refunds to its customers after they complained to the company. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. THEY LIE. I still have tickets for myself for that Gabriel Iglesias show. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub, however, continues to charge third-party resellers credit cards for the money owed to customers via refunds yet has kept the funds for itself, the suit says. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. I was a part of this fiascoplease add me. The company has yet to comment on the lawsuit. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. In March 2020, as the scope . The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Please add me I have communication and documentation to prove stub hub is just keeping my money. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. I had to spend hours on the phone with StubHub just to get them to do their job. This is so ridiculous. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. With the complete shutdown of large gatherings, countless businesses are being impacted. The lawsuit cites several examples in which the site failed to make refunds. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The next day, I received a $500 charge. 2. Lied to me and stole from me. It stated, if the event is canceled and not rescheduled, you will get a refund or credit to use on a future purchase, as determined in StubHubs sold discretion (unless a refund is required by law)., On March 20, Cassidy sent a new email. Through this action, we hope to provide people some small bit of relief during this uncertain time., Ticket scalping companies want government bailouts due to coronavirus, ticket resale sites began requesting corporate bailouts, doesnt have enough liquidity to honour these requests, Rocklahoma postpones 2020 festival due to coronavirus, Bunbury Festival 2020 canceled amid coronavirus pandemic, Imprisoning the Tiger King wont stop Netflix from dropping another episode. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. We value your privacy. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Your email address will not be published. Day of the event, I downloaded the tickets only to find they were for the wrong event. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase.